dōTERRA Loyalty Rewards Program FAQ

A: As part of the Loyalty Rewards Program a member needs to place a Loyalty Order (LRP) each month to maintain their earnings percentage. Currently if a Loyalty Order is not placed their percentage is not impacted. From November 2022 if a member does not process a Loyalty Order (LRP) of 1 PV or more on a consecutive monthly basis, their LRP earnings percentage will be automatically reset to 10%.

A: We will start to monitor placement of Loyalty Orders from 1 November 2022. The automatic reset of LRP earning percentages take place on the first of every month, beginning from 1 December 2022. This means that a member will need to place an order every consecutive month from November 2022 in order to maintain their earnings percentage.

A: All Loyalty Rewards participants are subject to all Loyalty Rewards Program Terms and Conditions.

A: Those without a qualifying Loyalty Order (LRP) of 1 PV or more will have their Loyalty Rewards earnings percentage reset to 10%. Any points that have been accrued until this point not be affected.

A: At the moment, no communication is being sent to the enroller of a member when that member’s rewards percentage is being reset. We are continuing to investigate the viability of this option for the future.

A: There may be a variety of reasons a member misses placing their Loyalty Order (LRP), so they may not always be notified. For example, members receive an email if a credit card payment has failed, but may not be notified if the reason they miss an order is not payment related. We always recommend regularly checking all order information to make sure all details are up to date and orders can process as normal.

A: In exceptional circumstances, the restoration of a member’s previous earnings percentage may be possible, however, this will be assessed on a case-by-case basis and cannot be guaranteed. Member Services will be able to advise whether a member is eligible for consideration.

A: Yes, because templates are not being deleted, you will continue to see their next scheduled ‘run’ date.

A: Members who need assistance correcting a mistake with their percentage can reach out to Member Services or their Account Manager for assistance.

A: You can notify Member Services or your Account Manager in advance if you plan to skip a Loyalty Order (LRP) in any given month, however, your earnings percentage will still be subject to the change and will default to 10% the following month.

A: As long as your Loyalty Order (LRP) has processed within the month and doTERRA Europe receives your payment before the 10th of the following month, your earnings percentage will be maintained. For example, if you process an order on 25 April, but we don't receive your wire transfer payment until 5 May, your rewards earnings percentage will be reset to 10% on 1 May, but will be restored from 11 May.

A: No. Recently, we have begun deleting LRP templates which are classed as inactive. A template becomes inactive when it has remained unpaid and unprocessed over a set period of time. Although this project will begin at the same time and also relates to the Loyalty Reward Program, please be aware this is a different initiative that is separate from the earnings percentage update.

A: The doTERRA Loyalty Rewards Program (LRP) is a program that provides free Loyalty Points for monthly purchases. As a participant in the Loyalty Rewards Program, you will immediately earn Loyalty Points that can be used as cash to purchase doTERRA products. The longer you participate, the more Loyalty Points you can earn—up to 30%!

Learn more about the Loyalty Rewards Program (LRP)

A: As a member of the Loyalty Rewards Program, you will receive points which you can redeem for free product. In addition, if you place a single Loyalty Order (LRP) order totalling 125 PV or more between the 1st and the 15th, you will qualify for the Product of the Month. The Product of the Month is a permanent promotion, with a new free product each month! As a member of the Loyalty Rewards Program, you may also qualify for more commission opportunities.

• No-hassle, automatic shipment of the doTERRA products you use on a monthly basis
• Receive up to 30% of the PV value of your monthly Loyalty Order (LRP) in Loyalty Points.
• Redeem your Loyalty Points for doTERRA products.
• Freedom to change your Loyalty Order (LRP) up to the day before your monthly ship date.
• Convenient way to meet monthly PV and bonus qualification requirements.
• Powerful loyalty incentive for new Wellness Advocates and Wholesale Customers that you personally sponsor.
• View and use Loyalty Rewards points online on shop.doterra.com
• Loyalty Orders (LRP) can be set to ship any day between the 1st and the 28th of the month.

If you do not process a Loyalty Order (LRP) in any given month, your earnings percentage will automatically default to 10%.

All orders using your Reward Points will include a £/€ 2 (VAT exclusive price) processing fee.

A: New Wellness Advocates or Wholesale Customers who purchase a Natural Solutions Kit within 30 days following their enrolment and place a 100 PV Loyalty Order (LRP) the following month* will receive:

• 100 Loyalty Points
• Starting LRP Percentage of 15%

New Wellness Advocates or Wholesale Customers who purchase an Essential Oil Collection Kit during their first 30 days and place a 100 PV Loyalty Order (LRP) the following month* will receive:

• 200 Loyalty Points
• Starting LRP Percentage of 20%

New Wellness Advocates or Wholesale Customers who purchase a Business Leader Kit during their first 30 days and place a 100 PV Loyalty Order the following month* will receive:

• 400 Loyalty Points
• Starting LRP Percentage of 25%

* Loyalty Points will be redeemable for 60 days following enrolment. If the LRP is cancelled before 60 days, the new Wellness Advocate or Wholesale Customer will not receive the Loyalty Points awarded.

Only first-time Wellness Advocates or Wholesale Customers who purchase these specific enrolment kits qualify for the Loyalty Rewards Fast Track Program. Loyalty Rewards Fast Track enrolment orders are not Loyalty Orders (LRP) and will not count towards Power of 3 bonuses or other LRP benefits.

A: To view the full terms and conditions of the Loyalty Rewards Program, please reference the Loyalty Rewards Program flyer.

A: To learn more about how to make changes on your Loyalty Order (LRP) and process orders, please click here.

A: Yes. The Loyalty Rewards Program requires that members must process an order of 1 PV or more on a consecutive monthly basis in order to retain the percentage at which they currently earn reward points.

A: Yes. You can process standard orders through your cart. If you have an active Loyalty Order (LRP) you're standard order will be automatically upgraded to a One-Time Loyalty Order.

Learn more about One-Time Loyalty Orders

A: Please contact Member Services for any help with any issues with your Loyalty Order (LRP).

A: The top reasons that a LRP did not process are:

• The processing date is set to a date in the future.
• There are one or more items on your Loyalty Order (LRP) that are unavailable.
• There are one or more items that have out-of-date/bad SKU numbers.
• Your Loyalty Order (LRP) was already processed during the current month.
• Your Loyalty Order (LRP) attempted to process, the payment was declined.

A: If you return your Loyalty Order (LRP), the points you earned will be removed from your account.

If you process an exchange the points earned on your initial order will be returned.

A: Yes. If you do not place a Loyalty Order (LRP) by the end of each consecutive month, your earnings percentage will automatically default to 10%. Your accrued points will not be affected.