dōTERRA is of Latin origin and means “Gift of the Earth.”
|Within 30 days of Purchase||31-90 Days After Purchase||91 days – 1 year Days After Purchase|
|Opened||100% store credit 90% credit card||Nonrefundable||Nonrefundable|
|Unopened||100% store credit 100% refund||100% store credit 90% refund||90% store credit 90% refund|
Any time you return product for a refund or exchange be sure to contact Member Services via phone or E-Mail. All returns must be returned to the warehouse that they were delivered from. Refunds will be processed once the returned items have been processed by the warehouse. Please do not refuse the package unless told to do so by a doTERRA Member Services agent.
Via Leonardo da Vinci, 4-6-8
20047 Cusago (MI)
Radial Poland C/O DoTERRA Global Ltd
Moszna-Parcela 29, Budynek C3
dōTERRA Europe, LLC c/o Yamato
Transport Europe BV
Unit 2 Heathrow International Trading Estate
Green Lane, Hounslow, Middlesex, TW4 6HB
If you are unsure of which warehouse your order was delivered from, please reference the Shipping Information page.
This depends. dōTERRA will exchange or refund products if the returned products were received by the Wellness Advocate or Customer in damaged condition or were incorrectly sent. See Section 6E of the Policy Manual meant for your country for particulars on this. If the product is being returned for any other reason, the Member will be responsible for the cost of shipping of the new product.
Depending on when the order was placed and the refund is processed it could change your commissions. If the commissions has already been paid out for this order, it will cause a clawback and the funds will be taken back. If commissions have not been paid out, it may cause you to no longer qualify for commissions for that month.
No. Refunds are processed once the product is returned to our warehouse and our warehouse processes the returned product. This is in order for us to be able to avoid processing a refund for the incorrect product and to help keep our inventory up to date.
Please do not refuse packages unless told to do so by Member Services. Refusing the package causes a delay with the order being returned to us.
We do not process refunds for the cost of returns.
No. Products purchased with points are non-refundable.
If you have an adverse reaction to a product, please contact Member Services.
If you would like to exchange a product, please contact Member Services.