Shipping Information

At dōTERRA, our family is a priority, so we're always looking for ways to improve your experiences. As a result, we're happy to share some positive shipping and delivery updates taking place across a selection of our European markets.

Over the coming months, we will be permanently moving order fulfilment to our Poland warehouse for selected European markets.

This warehouse transition creates a number of benefits for our customers, without impacting your shipping costs. These benefits include:

  • Improvement of Premium shipping options
  • Your orders will leave our warehouse quicker
  • Reduced likelihood of orders being delayed
  • More delivery options through the introduction of localised couriers 

Please see below the affected markets and approximate launch dates:

5 January 2023
Finland, Sweden

1 February 2023
Netherlands, Belgium, Ireland, Denmark, Norway, Andorra, Iceland, Israel, Cyprus, Malta

28 February 2023
Germany, Monaco

Please note that this update also means that there is a change to the returns address for these markets. Make sure you check shipping details before processing an order return. The new return address is below:

Italy Warehouse

Radial Italy
Via Leonardo da Vinci, 4-6-8
20047 Cusago (MI)

Poland Warehouse

Radial Poland C/O DoTERRA Global Ltd
Moszna-Parcela 29, Budynek C3
05-840 Brwinow

UK Warehouse

dōTERRA Europe, LLC c/o Yamato
Transport Europe BV
Unit 2 Heathrow International Trading Estate
Green Lane, Hounslow, Middlesex, TW4 6HB
United Kingdom

Tracking Your Order

In your shipment confirmation email, you will find a tracking number with the format LTNXXXXXXXXX. In one click, the link will direct you straight to the Landmark Global tracking portal to display the status of your order. This site is available in English only. Link below:

Track using Landmark Global

Once you access the Landmark tracking page, there is an additional link under ‘Delivery Details’ that will direct you to the local website. Here you will be able to view your order status in the language of your choice.

Upgrade to Premium Shipping

All markets will also benefit from our Premium shipping upgrade to the DHL Express 24/48-hour service, allowing members to enjoy their orders sooner! Please note that this option will be available in Germany from 28 February 2023.

Country Standard Service Premium Service Warehouse
Andorra flag Andorra
7.32 € DHL 12.54 € DHL Italy Warehouse
Austria flagAustria
8.40 € DPD 14.40 € DHL Poland Warehouse
Belgium flagBelgium
8.47 € bPost 14.52 € DHL Poland Warehouse
Bulgaria flag Bulgaria
8.40 € DPD 14.40 € DHL Poland Warehouse
Croatia flagCroatia
8.75 € DPD 15.00 € DHL Italy Warehouse
Cyprus flagCyprus
8.33 € DHLEXPRESS 14.28 € DHLEXPRESS Poland Warehouse
Czech Republic flagCzech Rep.
8.47 € DPD 14.52 € DHL Poland Warehouse
Denmark flagDenmark
8.75 € DPD 15.00 € DHL Poland Warehouse
Estonia flagEstonia
8.40 € DPD 14.40 € DHL Poland Warehouse
Finland flagFinland
8.68 € bring 14.88 € DHL Poland Warehouse
France flagFrance
8.40 € DPD (Chronopost) 14.40 € DHL Italy Warehouse
Greece flagGreece
8.68 € DPD 14.88 € DHL Poland Warehouse
Germany flagGermany
8.33 € Hermes 14.28 € DHL Poland Warehouse
Hungary flagHungary
8.89 € DPD 15.24 € DHL Poland Warehouse
Iceland flagIceland
N/A N/A 25.00 € DHLEXPRESS Poland Warehouse
Ireland flagIreland
8.61 € DPD 14.76 € DHL Poland Warehouse
Israel flagIsrael
N/A N/A 30.00 € DHLEXPRESS Poland Warehouse
Italy flagItaly
8.54 € DPD 14.64 € DHL Italy Warehouse
Latvia flagLatvia
8.47 € DPD 14.52 € DHL Poland Warehouse
Lithuania flagLithuania
8.47 € DPD 14.52 € DHL Poland Warehouse
Luxembourg flagLuxembourg
8.19 € DPD 14.04 € DHL Italy Warehouse
Malta flagMalta
8.26 € DHLEXPRESS 14.16 € DHLEXPRESS Poland Warehouse
Monaco flagMonaco
7.00 € DPD 12.00 € DHL Italy Warehouse
Netherlands flagNetherlands
8.47 € DHL 14.52 € DHL Poland Warehouse
Norway flagNorway
N/A N/A 18.75 € BRING Poland Warehouse
Poland flagPoland
8.61 € DPD 14.76 € DHL Poland Warehouse
Portugal flagPortugal
8.61 € DPD 14.76 € DHL Italy Warehouse
Romania flagRomania
8.33 € DPD 14.28 € DHL Poland Warehouse
Slovakia flagSlovakia
8.40 € DPD 14.40 € DHL Poland Warehouse
Slovenia flagSlovenia
8.54 € DPD 14.64 € DHL Italy Warehouse
Spain flagSpain
8.47 € DPD 14.52 € DHL Italy Warehouse
Sweden flagSweden
8.75 € bring 15.00 € DHL Poland Warehouse
Switzerland flagSwitzerland
N/A N/A 16.16 € SwissPost Italy Warehouse
United Kingdom flagUK
£4.80 Royal Mail 48 £9.00 Royal Mail 24 United Kingdom Warehouse

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