BOGO FAQ


What is a BOGO?

Buy One, Get One. Every so often, we offer a BOGO deal: if you buy a specific oil, we give you another oil or related product for free. This is our way of helping you get more of the essential oil products you love!

Whether you’re wanting to expand your essential oil collection, building a doTERRA business, or you just love getting free oils, BOGO deals are for you. A few times every year, doTERRA surprises customers and Wellness Advocates with these Buy One, Get One deals that you won’t be able to resist.

How do I know when there is a BOGO?

We announce BOGOs on all the doTERRA social media channels, through email, and also on our website. If you follow us on Facebook or Instagram—or if you are signed up to receive email notifications (like the newsletter)—then you won’t miss it!

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Use BOGOs to boost your business

BOGOs are an amazing deal for doTERRA customers. Plus, if you’re building a doTERRA business, BOGOs are a great way to engage your customers. Tell them about the BOGO and let them do the math: two essential oil products for the price of one. We want you and your customers to use essential oils every day, and BOGO deals make it easy to get your favorite products and try out new ones too.

Build with BOGOS

Past BOGOs

We pick our BOGO oils with you in mind. We include perennial favorites like Peppermint and Lavender, exclusive limited products like Red Mandarin and Clementine, and specialized oils like TerraShield® and Roman Chamomile. This gives you a broad range of products to experience and enjoy.

Examples of Previous BOGOs:

 

Buy DigestZen®, Get Stronger™ and Tamer™ FREE!


Buy Holiday Peace®, Get Citrus Bliss® FREE!

 

Buy On Guard®, Get Breathe® FREE!


BOGO FAQ

Promotion Rules

  1. Each BOGO runs from 12:00 a.m. Mountain Standard Time (MT) until 11:59 p.m. MT.
    • Orders must be processed during this window. BOGOs won’t save to a loyalty order scheduled to process on a later date.
  2. The BOGO limit is three per account.
  3. Points cannot be used to purchase BOGO items.

Purchasing a BOGO

  1. Add the “buy one” product to your order. BOGOs can process with one-time, loyalty, enrollment, or retail orders.
  2. Don’t add the “get one” item. It’ll appear in the cart automatically once the “buy one” item is added.
  3. Click “Proceed to Checkout” to review your order.
  4. Select “Process Now.”
  5. The order must process during the day of the promotion. Don’t save the BOGO to process later.

If you need assistance, contact Member Services by calling +1 (800) 411-8151 or using the Live Chat feature on doterra.com.

Frequently Asked Questions

Will BOGOs last all week?
This November, BOGOs will happen November 16–20, 2021

Can I save a BOGO to process with a scheduled loyalty order?
No. BOGOs don’t save to Loyalty Rewards Program (LRP) templates. If you save the BOGO to your scheduled loyalty order to process later, the free item won’t be included in that order. Your loyalty order must process on the day of the BOGO to receive the free product.

Can I use points ND participate in BOGOs?
No. Points cannot be used for BOGO promotions.

How do I know if my order has been placed and processed correctly?
An order confirmation email will be sent to the email address listed on your doTERRA account.

I missed the BOGO. Can I get an exception?
No. These special offers are available for the specified time period only.

Which markets are eligible to participate in BOGOs?
Unless otherwise advertised, BOGOs are available in the US, Canada, GAC, and all participating NFR markets. International markets participate in separate promotions. Check with your specific market for details.

Do BOGOs qualify to earn Loyalty Rewards Program (LRP) and Shipping Reward Program (SRP) points?
Normal rules apply. To receive LRP points, loyalty orders must be 50 PV or more. Free items don’t contribute to PV. Orders qualify for SRP points based on normal qualifications.

My credit card is being declined. What should I do?
Make sure the security code (found on the back of your card) and postal code have been entered correctly. If you continue to have problems processing your order, immediately contact Member Services by calling +1 (800) 411-8151 or using the Live Chat feature on doterra.com.


BOGO Box FAQ

How long is the BOGO Box available?
The BOGO Box is available starting November 16 while supplies last.

What comes in the BOGO Box?
The BOGO Box includes all BOGO items FOR the week: Tuesday through Saturday. It also includes a special gift for you: Adaptiv® Touch!

Is the BOGO Box available for pickup?
Yes, the BOGO Box will be available for pickup at product centers starting Thursday, November 18.

Can I enroll with the BOGO Box?
Yes! For new enrollees, membership is our gift to you when you purchase the BOGO Box!

Is there a limit?
There’s a limit of three BOGO Boxes per account. What if it’s sold out? If the BOGO Box is sold out, you can still participate in BOGOs each day, but you won’t be able to ship everything at once.

Why does doTERRA offer the BOGO Box?
For customers who participate in the BOGO promotions multiple times during the week, buying the BOGO Box removes the need for several shipments, which reduces overall cost to the customer and decreases packaging needed for shipping each day.

Do I still get my full PV points? How many?
You get the PV amount for each essential oil you buy (more information about this is available on the regular FAQ). This box has a total PV of 182.

Is the BOGO Box going to be available in the US, Canada, GAC, and NFR?
Unless otherwise advertised, BOGOs are available in the US, Canada, GAC, and all participating NFR markets. International markets participate in separate promotions. Check with your specific market for details.