A. Three-Day Money Back Guarantee. United States law requires a Wellness Advocate to offer a three (3) day money-back guarantee to his or her retail customers (Alaska residents have five business days; North Dakota residents age 65 or over have 15 business days). This means that Wellness Advocates must, for any reason and upon request, give a full refund of the purchase price to the customer. The customer is required to request the refund within three business days of purchase and return the unused portion of product (Alaska residents have five business days; North Dakota residents age 65 or over have 15 business days). Wellness Advocates must give a refund for returned products within ten days of the customer's request.
The Company encourages Wellness Advocates to honor a request for a refund or product exchange even if it is made more than three business days after purchase. The Company supports this policy by providing its generous Product Return Policy found in Section 6.
Montana Residents: A Montana resident may cancel his or her Wellness Advocate Agreement within 15 days from the date of enrollment, and may return his or her starter kit and any products he/she purchased for a full refund with such time period.
B. Duty to Provide Sales Receipts. Wellness Advocates must provide the customer with two copies of a completed retail sales receipt at the time of the sale. All blanks in the section referring to the three-day Refund Policy on the back of the receipt must be completed.
- The front of the retail sales receipt should be completed and include the items ordered, the amount of sale, and the customer's name, address, and telephone number.
- The back of the retail sales receipt should be completed to include the date of the sale, the date of the third business day after sale, the name of the Wellness Advocate, business address, and business telephone number.
- The first copy is the customer's receipt of the purchase. The customer should sign and date the back of the second copy and return it to the Wellness Advocate if a refund is requested. The third copy is the Wellness Advocate's receipt of the purchase. If the customer prefers, a Wellness Advocate may, at his or her discretion, make a product exchange instead of a refund.
- Wellness Advocates should keep copies of all retail sales receipts on file for at least six years. The amount of sales tax collected must be recorded on the retail sales receipt form.