doTERRA Convention 2025 | Shine—Hotels

Policies

Hotel and flight accommodations aren’t included in the price of your convention ticket. All accommodations are your responsibility.

Likewise, any travel cancellation fees aren’t the responsibility of doTERRA.

Orchid Rooming

If you booked your room through Orchid—our official partner for the event—you can make any changes by clicking here.

You can only book one room per name. Any additional rooms booked under the same name will be canceled immediately without warning.

We require you to abide by the occupancy allotment per room. Over-occupying the room won’t be allowed. If you’re caught violating these rules, you’ll be liable for additional fees imposed by the hotel.

Cancellation Policy

Below is the general hotel cancellation policy. Cancellation policies may differ by hotel, so verify your specific hotel’s policy on your reservation acknowledgment.

• Cancellations received between July 1–August 18, 2025, will be charged one night’s room and tax.
• Cancellations received on or after August 19, 2025, will be charged two night’s room and tax.

Credit card information on file will be billed the applicable cancellation fees. No exceptions or refunds will be granted.

If you have any questions about reservations, call Orchid Events at +1 (866) 748-9563 or email them at help@orchid.events.

Frequently Asked Questions

How many rooms can I book?
doTERRA has negotiated a limited number of discounted hotel rates. Hotel rooms fill quickly and are available on a first-come, first-served basis. Therefore, attendees are only allowed to reserve up to one room under their name. Any additional rooms booked under the same name will be canceled immediately without warning.

When will my credit card be charged?
Your hotel will charge a nonrefundable deposit (two nights’ room and tax) on or after August 20, 2025.

What should I do if I need to make changes to my reservation?
If you need to make changes, reach out to Orchid Events directly by calling them at +1 (866) 748-9563 or emailing them at doterra@orchid.events. You can also access your reservation here and then selecting “Manage Existing Reservation.” Be sure to have your acknowledgement number ready.

What happens if I don’t arrive on my scheduled check-in date?
If you don’t arrive on your scheduled check-in date, the hotel will cancel your entire reservation.

Is it better to call or book online?
Book online. The website is faster and more accurately reflects inventory than the Call Center.

What should I do if I see the “Waiting Room” screen?
If you see the “Waiting Room” Screen, don’t panic. This feature has been added to help steady traffic flow into the website and maximize its speed. Don’t refresh your screen or hit the back button.

I’m not sure if I’ll be in Salt Lake City on Saturday or Sunday. Should I still book a room just in case?
Don’t book a Saturday or Sunday room unless you’re certain you’ll need it. There are fewer rooms on these nights, so there’s a chance you’d be waitlisted. You can always contact Orchid Events later to add Saturday or Sunday when your plans solidify.

Can I add guests to my reservation later?
Yes. In fact, we recommend selecting “one guest” when you see the “Make a Reservation” screen to speed up the reservation process, then add other guests to the reservation later.

How do I contact Orchid Events with questions?
Reach out to Orchid Events at doterra@orchid.events or call +1 (866) 748-9563.

Can I book a hotel block room by calling the hotel directly?
No. Reservations for the hotel block will only be accepted online via Orchid Events. Please don’t contact any of the hotels directly.