BOGO FAQ

What is a BOGO?

Buy One, Get One. Every so often, we offer a BOGO deal: if you buy a specific oil, we give you another oil or related product for free. This is our way of helping you get more of the essential oil products you love!

Whether you’re wanting to expand your essential oil collection, building a doTERRA business, or you just love getting free oils, BOGO deals are for you. A few times every year, doTERRA surprises customers and Wellness Advocates with these Buy One, Get One deals that you won’t be able to resist.

How do I know when there is a BOGO?

We announce BOGOs on all the doTERRA social media channels, through email, and also on our website. If you follow us on Facebook or Instagram—or if you are signed up to receive email notifications (like the newsletter)—then you won’t miss it!

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Use BOGOs to boost your business

BOGOs are an amazing deal for doTERRA customers. Plus, if you’re building a doTERRA business, BOGOs are a great way to engage your customers. Tell them about the BOGO and let them do the math: two essential oil products for the price of one. We want you and your customers to use essential oils every day, and BOGO deals make it easy to get your favorite products and try out new ones too.

Build with BOGOS

Past BOGOs

We pick our BOGO oils with you in mind. We include perennial favorites like Peppermint and Lavender, exclusive limited products like Red Mandarin and Clementine, and specialized oils like TerraShield^® and Roman Chamomile. This gives you a broad range of products to experience and enjoy.

Examples of Previous BOGOs:

Buy DigestZen^®, Get Stronger™ and Tamer™ FREE!

Buy Holiday Peace^®, Get Citrus Bliss^® FREE!

Buy On Guard^®, Get Breathe^® FREE!

BOGO FAQ

Promotion Rules

1. BOGO deals are available starting Monday, March 18, at 12:00 a.m. Mountain Time (MT) until Friday, March 22, 2024, at 11:59 p.m. MT.
   • Orders must be processed during this window. BOGOs won’t save to a loyalty template scheduled to process later.
2. The BOGO limit is five per pairing per account.
3. Points can’t be used to purchase BOGOs.

Purchasing a BOGO

1. Add the buy one product to your order. BOGOs can process on one-time, loyalty, retail, and enrollment orders.
2. Don’t add the get one item. It’ll appear in the cart automatically once the “buy one” item is added.
3. Click “Proceed to Checkout” to review your order.
4. Select “Process Now.”
5. Remember that the order must process during the promotional period. Don’t save any of the BOGOs to process at a later date.

If you need further assistance, contact Member Services by calling +1 (800) 411-8151 or by using the Live Chat feature on doterra.com.

Frequently Asked Questions

How long will this BOGO promotion last?
All BOGO deals will be available March 18–22, 2024.

Can I save a BOGO deal to process with a scheduled loyalty order?
No. BOGO deals can’t be saved to Loyalty Rewards Program (LRP) templates. If you save a BOGO to your scheduled loyalty order to process at a later date, the free item won’t be included in that order. Your loyalty order must process during the BOGO window to receive the free item.

Can I use points to buy BOGO deals?
No, points can’t be used for these deals.

How do I know if my order has been placed and processed correctly?
An order confirmation email will be sent to the email address listed on your doTERRA account.

I missed the BOGO deal. Can I get an exception?
No, these special offers are available for the specified time only.

Which markets are eligible to participate in these BOGO deals?
Unless otherwise advertised, BOGO deals are available to US, Canada, GAC, and all participating NFR markets. International markets participate in separate promotions. Check in with your specific market for details.

Do the BOGO deals qualify to earn Loyalty Rewards Program (LRP) and Shipping Reward Program (SRP) points?
Normal rules apply. To receive LRP points, loyalty orders must be 50 PV or more. Free items don’t contribute to PV. Orders qualify for SRP points based on normal qualifications.

My credit card is being declined. What should I do?
Make sure the security code (found on the back of your card) and postal code have been entered correctly. If you continue to have problems processing your order, contact Member Services by calling +1 (800) 411-8151 or by using the Live Chat feature on doterra.com.