The holiday season is an incredibly busy time for shipping carriers every year. Unfortunately, we have been informed by our shipping carriers that this year, due to COVID-19 restrictions, there will be significant shipping delays during the holidays.
We at doTERRA are doing our part to make sure your products are shipped to you as quickly as possible; however, once your package is with the shipping carrier, we cannot control or guarantee how long it’ll take them to get your package to you. We recommend you order extra early this year to make sure your gifts arrive on time.
If you’d like to upgrade your shipping and receive your products quicker, remember that when you place a loyalty order online, you automatically get 100% of your shipping cost back in Shipping Rewards points. And any standard order placed online receives 50% of the shipping cost back in Shipping Rewards points.
How soon after I place my order does it ship?
Generally, orders placed before 10 a.m. MT will ship the same day, unless it’s a high-volume day. Orders placed after then will ship the following day.
Once your order has shipped, it’s in the hands of our shipping carriers and should arrive at your home by the estimated date you were provided with when you selected your shipping method.
Will I receive a confirmation email?
Yes. When you place an order, you’ll receive a confirmation email. And when your order ships, you’ll receive an email with the tracking number. Remember to check your tracking information periodically for updates on the status of your order.
Where can I find tracking information for my order?
You’ll receive an email with the tracking number. Remember to check your tracking information periodically for updates on the status of your order.
How will I know when to expect my order?
When you select a shipping method for your order, you should see an estimated delivery date. This date isn’t necessarily when your order will arrive, but it shows when the package should arrive at the latest. If you don’t receive your order by this date, feel free to reach out to Member Services for further assistance.
What are the different shipping methods for US orders?
Economy: $3.99, 3–6 business days
Standard: $6.99, 2–4 business days (shipments to Alaska take 6–8 business days)
UPS Signature Required: $14.99, 2–4 business days (shipments to Alaska take 6–8 business days)
Priority: $11.99, 2 business days
Express: $24.99, 1 business day
Please remember that, due to COVID-19 restrictions, these shipping estimations may be subject to significant delays.
What exactly is the Shipping Rewards Program?
The Shipping Rewards Program helps doTERRA Wellness Advocates or Wholesale Customers earn free product points that can be put toward purchasing orders. When you become a member, you earn Shipping Rewards Program (SRP) points on all your online orders and all your loyalty orders. Here’s a breakdown of all order types and the percentage of shipping earned back in SRP points:
Online Loyalty Rewards Program (LRP) order: 100% of shipping in SRP points
Online enrollment order: 100% of shipping in SRP points
Online standard order (non-LRP): 50% of shipping in SRP points
Loyalty Rewards Program (LRP) order through Member Services: 50% of shipping in SRP points
Standard order (non-LRP) through Member Services: no SRP points earned
SRP points are added to your account between the fifteenth and twentieth of the month following your order.
Click here to learn more about the Shipping Rewards Program, or you can call Member Services at +1 (800) 411-8151 for more information.
What should I do if I received the wrong order?
Please reach out to Member Services, calling +1 (800) 411-8151, emailing firstname.lastname@example.org, or chatting online at doterra.com. We’d be happy to assist you further.
What should I do if some of the products I ordered are missing from my order?
If an item appears to be missing from your order, please reach out to Member Services, calling +1 (800) 411-8151, emailing email@example.com, or chatting online at doterra.com. Member Services can help you get a replacement item.
What should I do if I accidentally send my package to the wrong address?
If you’re unable to receive the order at the address the package is being shipped to, reach out to Member Services as soon as possible, calling +1 (800) 411-8151 or chatting online at doterra.com. Depending on the status of the order, we may be able to correct the address.
If the package is too far into the shipping process and the shipping address can’t be changed, Member Services may still be able to help reroute the package. Please be aware that there’s a $16.40 processing fee for successful reroutes, in addition to shipping and handling fees that may accompany the address change.