Origin: a Latin derivative
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dōTERRA Connection 2022 | Heal—FAQ
Agenda
| Wednesday September 14 |
Thursday September 15 |
Friday September 16 |
Saturday September 17 |
|---|---|---|---|
| 8 a.m.–8 p.m. Registration Salt Palace Convention Center |
7 a.m.–8 a.m. Move for a Cause Salt Palace Convention Center Fitness Options: 5K Run Yoga with Elena Brower Tae Bo with Billy Banks |
||
| 9 a.m.–5 p.m. Campus Tours doTERRA Campus 9 a.m.–7 p.m. Marketplace Salt Palace Convention Center Founders and Diamonds + 9 a.m.–11 a.m. Silver + | 11 a.m.–1 p.m. All Attendees | 1 p.m.–7 p.m. |
9 a.m.–12 p.m. General Session Vivint Arena |
9 a.m.–12 p.m. General Session Vivint Arena |
10 a.m.–1 p.m. General Session Vivint Arena |
| 9 a.m.–7 p.m. Leadership Showcase Salt Palace Convention Center |
12 p.m.–6 p.m. The doTERRA Experience Salt Palace Convention Center 2 p.m.–4 p.m. TERRA Talks Salt Palace Convention Center |
12 p.m.–6 p.m. The doTERRA Experience Salt Palace Convention Center |
1 p.m.–4 p.m. The doTERRA Experience Salt Palace Convention Center |
| 7 p.m.–9 p.m. Street Party |
7 p.m.–10 p.m. Gala/Concert Vivint Arena |
Team Party Night |
| Ticket Options | ||
|---|---|---|
| The ULTIMATE In-Person Ticket |
Early Bird Price: $169 (May 18–June 30) Regular Pricing: $199 (July 1–Onsite) |
This ticket grants you access to the in-person event in Salt Lake City, Utah, from September 14–17, 2022. The ticket includes General Sessions, TERRA Talks, a hands-on product experience, the Marketplace, the Street Party, and the ability to purchase the exclusive Convention Kit (limit of 2 kits per account, per ordering system. Each account is eligible to purchase 2 kits to pick up on-site and 2 kits online to ship home). All General Sessions will take place in the Vivint Arena. The event backpack, notebook, and exclusive essential oil blend are also included. Ticket includes access to all Premium Virtual On-Demand content. |
| The PREMIUM Watch Party Ticket |
Early Bird Price: $79 (May 18–June 30) Regular Pricing: $99 (July 1–Onsite) |
Enjoy our convention event anywhere! This ticket includes all live General Sessions and TERRA Talks, on-demand access to all content, the ability to purchase a Convention Kit (limit of 2 kits per account) and Marketplace items, and a gift mailed to your home that includes the exclusive event essential oil blend and notebook. (Gift for US and Canada addresses only while supplies last.) |
| The ESSENTIAL Virtual Ticket |
$35 | This ticket includes the Product Reveal General Session on Thursday, September 15, 2022, and informative daily recap videos of all major announcements and education. It also provides exclusive access so you can purchase a Convention Kit (limit of 2 kits per account). Interested in more? See the Premium Watch Party Virtual ticket! |
| doTERRA Campus Tours Bus Transportation September 14 First Tour: 9 a.m. Last Tour: 4 p.m. |
$25 | First Tour (departure from SPCC): 9 a.m. Last Tour (departure from SPCC): 4 p.m. Last Returning Bus (departure from doTERRA Campus): 6 p.m. Tours will run every hour and you must take your selected time of transportation to campus. You can join any group returning to the event, however, the last bus leaves at 6 p.m. Must have an In-Person Ticket Self Guided Walking Tour Guide Booklet |
| Recognition Gala and Concert September 15 |
Free to All Attendees | This celebration recognizes those who have newly achieved Silver rank and celebrates everyone with high-energy entertainment. The gala will take place on Thursday, September 15, 2022, from 7–10 p.m. at Vivint Arena. |
| Move for a Cause September 17 |
$25—donations going toward a doTERRA Healing Hands Foundation cause | T-Shirt included Fitness Options: 5K Yoga with Elena Brower Tae Bo with Billy Blanks |
| doTERRA Healing Hands Donation |
$10+ | Help empower people and communities worldwide to be healthy, safe, and self-reliant by donating to the doTERRA Healing Hands Foundation. Donors will be given early access to register for an onsite service project during Convention. Just a little hint—your participation will provide HOPE to survivors. Stay tuned! |
| Ticket Policies | |
|---|---|
| Convert Any Ticket Type |
If your plans have changed and you need to convert your ticket type to a different one, email convention@doterra.com or call Member Services with the request. Provide your full name, Wellness Advocate ID number and the email address used for purchase. There will be no fee for ticket conversions through July 31, 2022. Starting August 1, 2022 we will no longer be offering In Person ticket conversions. There will be a difference in price between the two ticket types, in which case you will be refunded the full price of your original ticket type(s) and then charged for the price of your new ticket(s). All conversions are subject to availability of the new ticket type. |
| Transfer ULTIMATE In-Person Tickets ONLY |
If you are unable to join us in person for convention, we encourage you to convert your ticket to a virtual option. We ask that ticket transfers be used in extenuating circumstances. Luckily, there are still ULTIMATE In-Person tickets available for new attendees to purchase. In the event that In-Person tickets sell out, this is when we encourage ticket transfers. If you would like to transfer your ULTIMATE In-Person ticket to someone else, email convention@doterra.com or call Member Services with the request. Provide your full name, Wellness Advocate ID number and email address (used for purchase), and the same information for the person to whom you would like to transfer your ticket. Transfer Fees: May 18–May 31, 2022: $25 June 1 – June 30, 2022: $35 Starting July 1, 2022 – No transfers There will be no ULTIMATE In-Person ticket transfers starting July 1, 2022 and no transfers of ESSENTIAL Virtual or PREMIUM Virtual tickets. |
| Cancellation ULTIMATE In-Person and PREMIUM Virtual Tickets |
If you need to cancel your ULTIMATE In-Person or PREMIUM Virtual ticket, email convention@doterra.com or call Member Services with the request, and provide your full name, Wellness Advocate ID number and email address used for purchase. Cancellation Fee: May 18–July 31, 2022: $50 There will be no refunds after July 31, 2022. |
| Cancellation ESSENTIAL Virtual Tickets |
There will be no refunds for ESSENTIAL Virtual Tickets. |
Agenda
| Wednesday September 14 |
|---|
| 8 a.m.–8 p.m. Registration Salt Palace Convention Center 9 a.m.–5 p.m. Campus Tours doTERRA Campus 9 a.m.–7 p.m. Marketplace Salt Palace Convention Center Founders and Diamonds + | 9 a.m.–11 a.m. Silver + | 11 a.m.–1 p.m. All Attendees | 1 p.m.–7 p.m. 9 a.m.–7 p.m. Leadership Showcase Salt Palace Convention Center 7 p.m.–9 p.m. Street Party |
| Thursday September 15 |
| 9 a.m.–12 p.m. General Session Vivint Arena 12 p.m.–6 p.m. The doTERRA Experience Salt Palace Convention Center 2 p.m.–4 p.m. TERRA Talks Salt Palace Convention Center 7 p.m.–10 p.m. Gala/Concert Vivint Arena |
| Friday September 16 |
| 9 a.m.–12 p.m. General Session Vivint Arena 12 p.m.–6 p.m. The doTERRA Experience Salt Palace Convention Center 2 p.m.–4 p.m. TERRA Talks Salt Palace Convention Center Team Party Night |
| Saturday September 17 |
| 7 a.m.–8 a.m. Move for a Cause Salt Palace Convention Center Fitness Options: 5K Run Yoga with Elena Brower Tae Bo with Billy Banks 10 a.m.–1 p.m. General Session Vivint Arena 1 p.m.–4 p.m. The doTERRA Experience Salt Palace Convention Center |
Ticket Options
| The ULTIMATE In-Person Ticket |
|---|
| Early Bird Price: $169 (May 18–June 30) Regular Pricing: $199 (July 1–Onsite) This ticket grants you access to the in-person event in Salt Lake City, Utah, from September 14–17, 2022. The ticket includes General Sessions, TERRA Talks, a hands-on product experience, the Marketplace, the Street Party, and the ability to purchase the exclusive Convention Kit (limit of 2 kits per account, per ordering system. Each account is eligible to purchase 2 kits to pick up on-site and 2 kits online to ship home). All General Sessions will take place in the Vivint Arena. The event backpack, notebook, and exclusive essential oil blend are also included. Ticket includes access to all Premium Virtual On-Demand content. |
| The PREMIUM Watch Party Ticket |
| Early Bird Price: $79 (May 18–June 30) Regular Pricing: $99 (July 1–Onsite) Enjoy our convention event anywhere! This ticket includes all live General Sessions and TERRA Talks, on-demand access to all content, the ability to purchase a Convention Kit (limit of 2 kits per account) and Marketplace items, and a gift mailed to your home that includes the exclusive event essential oil blend and notebook. (Gift for US and Canada addresses only while supplies last.) |
| The ESSENTIAL Virtual Ticket: $35 |
| This ticket includes the Product Reveal General Session on Thursday, September 15, 2022, and informative daily recap videos of all major announcements and education. It also provides exclusive access so you can purchase a Convention Kit (limit of 2 kits per account). Interested in more? See the Premium Watch Party Virtual ticket! |
| doTERRA Campus Tours Bus Transportation: $25 |
| September 14 First Tour (departure from SPCC): 9 a.m. Last Tour (departure from SPCC): 4 p.m. Last Returning Bus (departure from doTERRA Campus): 6 p.m. Tours will run every hour and you must take your selected time of transportation to campus. You can join any group returning to the event, however, the last bus leaves at 6 p.m. Must have an In-Person Ticket Self Guided Walking Tour Guide Booklet |
| Recognition Gala and Concert: $50 |
| September 15 This black-tie celebration recognizes those who have newly achieved Silver rank and celebrates everyone with high-energy entertainment. A light snack will be served. The gala will take place on Thursday, September 15, 2022, from 7–10 p.m. at Vivint Arena. |
| Move for a Cause: $25 |
| September 17 Donations going toward a doTERRA Healing Hands Foundation cause T-Shirt included Fitness Options: -5K Yoga with Elena Brower Tae Bo with Billy Blanks |
| doTERRA Healing Hands Donation: $10+ |
| Help empower people and communities worldwide to be healthy, safe, and self-reliant by donating to the doTERRA Healing Hands Foundation. Donors will be given early access to register for an onsite service project during Convention. Just a little hint—your participation will provide HOPE to survivors. Stay tuned! |
Ticket Policies
| Convert Any Ticket Type |
|---|
| If your plans have changed and you need to convert your current ticket type to a different one (In-Person to Virtual, Virtual to In-Person, etc), email convention@doterra.com or call Member Services with the request. Provide your full name, Wellness Advocate ID number and email address (used for purchase). There will be no charge for this change through July 31, 2022. There will likely be a difference in price between the two ticket packages, in which case you will either be refunded or need to pay the balance. All conversions are subject to availability of the new ticket type. |
| Transfer ULTIMATE In-Person Tickets ONLY |
| If you would like to transfer your ULTIMATE In-Person ticket to someone else, email convention@doterra.com or call Member Services with the request. Provide your full name, Wellness Advocate ID number and email address (used for purchase), and the same information for the person to whom you would like to transfer your ticket. Transfer Fees: May 18–July 31, 2022: $25 June 1–June 30, 2022: $35 Starting July 1, 2022 – No transfers There will be no ULTIMATE In-Person ticket transfers starting July 1, 2022 and no transfers of ESSENTIAL Virtual or PREMIUM Virtual tickets. |
| Cancellation ULTIMATE In-Person and PREMIUM Virtual Tickets |
| If you need to cancel your ULTIMATE In-Person or PREMIUM Virtual ticket, email convention@doterra.com or call Member Services with the request, and provide your full name, Wellness Advocate ID number and email address used for purchase. Cancellation Fee: May 18–July 31, 2022: $50 There will be no refunds after July 31, 2022. |
| Cancellation ESSENTIAL Virtual Tickets |
| There will be no refunds for ESSENTIAL Virtual Tickets. |
Virtual Access/On-Demand
Virtual Access
All ticket holders, including In-person, will receive virtual access to convention.
ESSENTIAL Virtual Ticket Holder will be able to watch Day 1 General Session Live (New Product Reveal) and the Move for a Cause Fitness Classes (Tae Bo and Yoga). All other General Sessions and TERRA Talks will be recapped daily (~30 mins in length). The ESSENTIAL Virtual ticket only includes on-demand/playback access to the same content ticket holders could watch live (i.e. Day 1 General Session and daily recaps).
PREMIUM Virtual Ticket and ULTIMATE In-Person holders will have access to watch all General Sessions and TERRA Talk presentations live. Most convention content will be available on-demand for three weeks after the event (through October 8, 2022).
On-Demand/Playback
Most convention content will be available through October 8, 2022 for PREMIUM Virtual and ULTIMATE In-Person ticket holders.
The ESSENTIAL Virtual Ticket only includes on-demand/playback access to the same connect ticket holders could watch live (i.e. Day 1 General Session and daily recaps).
Gift for PREMIUM Virtual Ticket Holders
Pricing and Contents
The following items are included with the purchase of PREMIUM Virtual Ticket. Gifts will not be sold separately. Limit of one gift per household.
- Notebook and pen*
- Exclusive event essential oil blend*
- Access to digital exclusive Watch Party host materials
*ULTIMATE In-Person ticket holders will receive these same gift items at the event.
How many In Person tickets can I purchase?
You are able to purchase 1 In Person ticket, per Rainfocus account. Note that a unique email address is required to create a Rainfocus account.
Shipping
Gifts will not ship immediately after purchase, but close to the event in September 2022. The physical items (notebook, pen, oil blend) will be mailed to the shipping address you provide during registration. If you need to change that address, please email convention@doterra.com.
You will receive access to the watch party host materials via an email.
Updates for shipping dates will be updated shortly.
ADA and Language Translation
ADA
You will have a chance during registration to let us know of your ADA needs.
ADA designated entrances will be provided. Entrances will open approximately 10 minutes before doors open to each General Session. ADA seating will be marked and available for you + 1 guest. You may not receive the same reserved seat for each General Session so please do not leave any belongings at the seats.
If you have any questions or concerns about your experience during Convention, please reach out to convention@doterra.com prior to the event.
Translation
Each General Session will be translated into the following languages:
- American Sign Language
- Closed Captioning
- Chinese
- French
- Spanish
- Japanese*
- Portuguese*
Virtual viewers will receive the same translation options.
*If the minimum threshold is met these languages will be provided.
doTERRA Healing Hands Foundation
Registration Donation
During registration, you will have the opportunity to simply add a $10+ donation to doTERRA Healing Hands.
Help empower people and communities worldwide to be healthy, safe, and self-reliant by donating to the doTERRA Healing Hands Foundation.
Donors who have the ULTIMATE In-Person ticket will be given early access to register for an onsite service project during Convention. However, all ticket holders are welcome and invited to donate to this cause.
See solicitation disclaimers (Donation Disclosure | doTERRA Healing Hands)
Move for a Cause
The Move For a Cause ticket will admit you to a group fitness morning activity on Saturday, September 17 and you will receive a T-shirt! The proceeds will go to the doTERRA Healing Hands Convention Cause, more details to come!
During the registration process you will select the type of group fitness you’d like to participate in and to collect your t-shirt size. More information will be announced regarding the logistics and location of each activity when the event date gets closer and t-shirts will be picked up onsite at Registration.
The group fitness options are:
- 5K Walk/Run
- Tae-bo with Billy Blanks
- Yoga with Elena Brower
If you are participating virtually and would like to contribute, we encourage you to donate with the Registration Donation (outlined above) and then you’ll be able to join Tae-Bo or Yoga as part of the virtual platform at no extra charge.
Campus Tours
Registration
You will register for Campus Tours during the initial registration process. If you did not register or need help modifying your registration, please reach out to convention@doterra.com or call Member Services.
Time Selection
If you purchase a Campus Tour ticket during registration, you will later be contacted to select a time. The time you register for is your scheduled departure time. If you haven’t selected a time slot by September 1st one will be selected for you and you will be notified.
Arrivals/Departures
You will need to arrive at the pick up station five minutes prior to your departure time. You are welcome to return to the event on any bus coming back, however, the last bus will be leaving doTERRA Campus at 6 p.m. (Mountain Time).
Hotels
Policies
Your hotel and flight accommodations are not included in the price of your Convention ticket. All travel accommodations will be your responsibility. Likewise any travel cancellation fees will not be the responsibility of doTERRA.
Orchid Rooming
If you booked your room through Orchid, the official partner with doTERRA, you may make any edits by clicking here.
You will only be able to book 1 room per name. Any additional rooms booked under the same name will be canceled immediately and without warning. We do require that you abide by the occupancy allotment per room. Over occupying the room will not be allowed and if caught violating these rules you will be liable for additional fees imposed by the hotel.
Cancellation Policy:
Below is the general Hotel Cancelation Policy. However, cancellation policies may differ by hotel, so please refer to your hotel’s cancelation policy found on your reservation acknowledgment.
- Cancellations received between July 1 and August 22 will be charged one night’s room and tax.
- Cancellations received on or after August 23 will be charged two night’s room and tax.
The credit card information on file will be billed the applicable cancellation fees. No exceptions or refunds will be granted.
If you have any questions about your booking please reach out to doTERRA@orchid.events.
Frequently Asked Questions—Hotels
How many rooms can I book?
doTERRA has negotiated a limited number of discounted hotel rates attendees. Hotel rooms fill quickly and are available on a first-come, first-served basis. Therefore, attendees are only allowed to reserve up to 1 room under their name. Any additional rooms booked under the same name will be canceled immediately and without warning.
When will my credit card be charged?
Your hotel will charge a non-refundable deposit (two night’s room and tax) on or after August 22nd.
What if I need to make changes to my reservation?
If you need to make changes to your reservation, please reach out to Orchid directly. You can access your reservation here, and then click on “Manage Existing Reservation”. Be sure to have your acknowledgement number nearby! Or send requests for changes and cancellations in writing to Orchid Events via e-mail at doterra@orchid.events.
What happens if I don’t arrive on my scheduled arrival date?
If you do not arrive on your scheduled arrival date, your hotel will cancel your entire reservation.
Is it better to book online or on the phone?
Book online! The website is faster and reflects more accurate inventory than the Call Center.
What should I do if I see the “Waiting Room” screen?
If you see the “Waiting Room” Screen, don’t panic! This feature has been added to help steady the flow of traffic into the website and maximize website speed when you are able to make your selection. Do not refresh your screen or hit the back button.
I’m not sure if I will still be in Salt Lake City on Saturday or Sunday, should I still book a room just in case?
On opening day, do not book Saturday and Sunday rooms unless you are certain you need them. There are fewer rooms on these nights, so there is a chance you could be wait-listed if you select Saturday or Sunday arrival. You can always contact Orchid.Events at a later date to add these nights when your plans are firm.
Can I add guests to my reservation at a later date?
In order to quickly book your room, choose to have only 1 Guest per room when prompted under “MAKE A RESERVATION” on Screen 1, you can add guests to your reservation at a later date.
How can I contact Orchid Events?
If you have any questions, please contact Orchid.Events at doterra@orchid.events or call toll free: 866-748-9563.
Can I book in the doTERRA room block by calling hotels directly?
No, Reservations will only be accepted online via Orchid Events. Please do not contact the hotels directly as they will not accept your reservations.
Guest Experience
Event Entry
Entry is permitted to all convention events with the event lanyard given at Registration. Please be sure to keep it with you at all times!
What is included in The doTERRA Experience?
The doTERRA Experience includes:
- Marketplace: Access to exclusive doTERRA branded merch and accessories.
- Product Store: Purchase and/or pick up Convention Kits.
- Product Showcase: Experience doTERRA’s tried-and-true hero products, learn more about doTERRA’s Co-Impact Sourcing efforts and discover the newly launched convention products!
- Leadership Showcase: Learn more about the departments, programs available to help you take your business to the next level!
| Gala and Concert | |
|---|---|
| Gala will be held in Vivint Arena again this year. In-Person ticket required to attend onsite, the recognition portion of the evening will be available to virtual attendees. Dress code for those being recognized is Black Tie. For others attending, the dress code is Smart Casual. Qualification for Recognition at the Gala: Silver–Platinum: Achieve the new rank (Silver, Gold or Platinum) at least once during the qualification period (August 2021–July 2022). Diamond+: Achieve the new rank (Diamond+) at least twice during the qualification period (August 2021–July 2022). |
|
| Question:If I had purchased a Gala ticket previously, when will I be refunded? | Answer: Refunds will be processed to the original form of payment via Rainfocus on 6/24/2022. You will see the refund reflected in your bank account within 5-10 business days |
| Question: Why did doTERRA decide to have the Gala included in the general admission ticket? | Answer: We need each other now, more than ever! So we made the decision to celebrate each other together, all in the Vivint Arena. We wanted to add more value to your In Person ticket experience. We can’t wait to be gathered all together to celebrate with Dan & Shay! |
| Question: What if I don’t want to attend the Gala, can I request a partial refund to my In Person ticket? | Answer: No, there will not be any partial refunds for In Person tickets |
| Question: If I have a virtual ticket, will I be able to watch the Dan + Shay concert? | Answer: No, only the recognition portion of the Gala will be live streamed. Join us in person to experience the concert! |
| Question: Will there be a mothers/family lounge at the Gala? | Answer: Yes, there will be. Please be aware that the concert will be loud and it is recommended that children under 14 do not attend. |
| Question: What is the dress code for Gala this year? | Answer: Answer: Dress code for those being recognized is Black Tie. For others attending, the recommended dress code is Western Glam. |
Event Policies
COVID-19 Requirements and Guidelines
At this time, there are no COVID-19 requirements for the State of Utah, Salt Palace Convention Center or Vivint Arena.
Please be aware of ticket cancellation deadlines, housing cancellation fees, and any policies you have surrounding your own personal travel, including airline tickets, before you make reservations. If you feel you will need flexibility to best fit your personal circumstances, we strongly encourage you to purchase travel insurance when planning your trip.
International Attendees
All are welcome to attend doTERRA Heal | connection 2022 in-person. Please be aware that both in-person and virtual translations will include Spanish, Chinese, French, English, American Sign Language, & Closed Captioning only.
If we reach a minimum threshold of registrants, we will be adding Japanese and Portuguese.
doTERRA Kids
Children under the age of 14 will not be permitted unless express written consent is given by doTERRA. If consent is given, a separate ticket for the child will still need to be purchased. The only exception will be for babies that are still nursing. No other substitutions permitted.
A mother’s room will be provided for mothers to tend to children while General Sessions are in process. A live feed of the session will be broadcast in the room.
Travel Accomodations
Your hotel and flight accommodations are not included in the price of your Connection ticket. All travel accommodations will be your responsibility. Likewise any travel cancellation fees will not be the responsibility of doTERRA. We highly encourage you and your group to purchase travel insurance in the event that you may need to change your travel plans.
Security Measures
Vivint Arena:
To expedite entry and reduce screening touchpoints, we recommend bringing very little with you into the arena.
You are permitted to bring a small bag or your convention backpack. Every bag, however, will be screened individually by hand, so the less you can bring, the faster the lines into the venue will go.
We are committed to creating a safe, respectful and efficient experience. The following items are prohibited at all events*:
- Aerosol Cans
- Audio/visual recording devices (e.g. GoPros, Google Glass, Spectacles, etc.)
- Beach balls, frisbees or any other projectiles
- Coolers or bottles (cans or glass)
- Drones
- Firearms, knives or weapons of any kind
- Fireworks
- Flasks
- Flashlights
- Illegal substances
- Large banners/flags
- Laser pointers
- Mace, pepper spray
- Noise-making devices, including whistles/horns
- Optical illusions intended to interfere with the ability of the eye to perceive depth or distance
- Professional or commercial cameras with interchangeable/detachable lenses
- Signs with obscene or offensive language or pictures or larger than 11 x 17 inches in size
- Outside food and beverage
- A small, personal snack will be allowed. No excessive food or snacks will be permitted.
- Empty water bottles only please.
- Sticks, poles or pipes, selfie sticks, bats, clubs, umbrellas
- Strollers
- The strollers must be checked at our stroller check, just inside the entrance of the building. Strollers are not permitted into the arena bowl. Please note that strollers will be screened as well.
- Tripods/monopods
- Anything else deemed inappropriate by management
*This is not an exhaustive list
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