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Reclaim | doTERRA Convention 2024—FAQ


doTERRA Executives on stage at Convention
doTERRA Executives on stage at Convention

Ticket Policies
Ticket Upgrades If you'd like to upgrade your Virtual Access to an Ultimate In-Person Experience ticket, please log into to your RainFocus attendee portal. Once you're logged in, click on “Manage Order(s)” and then “Change Package(s)." You'll then be prompted to upgrade your ticket and pay the difference between the two ticket types.
Ticket Downgrades If your plans have changed and you need to downgrade your ticket type to a different one, email convention@doterra.com or call Member Services with the request. There's no fee for ticket downgrades. All downgrades are subject to the availability of the new ticket type.

There'll be no downgrades after August 15, 2024.

Please note: Because of the price difference between ticket types, you'll see a full refund for your original ticket and a charge for the price of your new ticket.
Cancellation
(All Ticket Types)
If you need to cancel your Ultimate In-Person Experience, Virtual Access, or Essential Oil Symposium ticket, log into to your RainFocus attendee portal and click “Manage Order(s)” and then “Cancel Package.”

Ultimate In-Person Experience and Essential Oil Symposium ($150)
Cancellation Fee: May 8–July 31, 2024: $50

Virtual Access
Cancellation Fee: May 8–July 31, 2024: $35

There'll be no refunds after July 31, 2024.

*There are no fees associated with ticket upgrades or ticket downgrades. There'll be no ticket downgrades after August 15, 2024.

Ticket transfers aren't permitted for convention 2024.

Ticket Policy FAQ

Is there a deadline to upgrade my ticket?
The last day to upgrade to an Ultimate In-Person Experience ticket is September 17, 2024.

Can I transfer my In Person Experience ticket?
Ticket transfers aren't allowed for any ticket types for convention 2024. If your plans have changed and you're unable to join us in person, we recommend that you downgrade your ticket to Virtual Access.


Virtual Access and On-Demand Content

Virtual Access

All ticket holders—including in-person attendees—will receive access to convention online. Virtual Access and Ultimate In-Person Experience ticket holders can watch all General Sessions and select Breakout Sessions live. Most convention content will be available on demand for eight weeks after the event.

On-Demand Content and Playback

Most convention content will be available until November 8, 2024, for both Virtual Access and Ultimate In-Person Experience ticket holders.


Frequently Asked Questions

Will there be a registration kit for Virtual Access ticket holders?
Virtual ticket holders won't receive a registration kit.

Join us in person to receive the registration gift: a backpack, notebook, and pen.

How many Ultimate In-Person Experience tickets can I buy?
You can buy one in-person ticket per RainFocus account. A unique email address is required to create a RainFocus account.


Convention Kits

Convention kits will be available for purchase after the first General Session on September 19. Convention kits will be available online and in person. Those attending convention in person can buy up to two kits in person and two online. Virtual attendees can buy up to two kits online. Convention kit purchases are limited by doTERRA account and not by attendee. Each in-person convention kit purchase will include an exclusive 10 mL essential oil blend: Reclaim.


ADA and Language Translation

ADA

During registration, you can let us know about any ADA needs. ADA-designated entrances will be provided. Entrances will open approximately 10 minutes before the doors regularly open for each General Session. ADA seating will be marked and available for you and one guest. You might not receive the same reserved seat for each General Session, so don’t leave belongings at the seats. If you have any questions or concerns about your convention experience, reach out to convention@doterra.com before the event.

Can I rent a mobility device (wheelchair, scooter, walkers, and so on) during the week of convention?
Yes. You can rent those through Red Rock Medical Supply by calling +1 (801) 886-9700.


Translation

Each General Session will be translated into the following languages:

  • American Sign Language
  • Closed captioning
  • Chinese
  • French
  • Spanish
  • Japanese*
  • Portuguese*

Virtual viewers will receive the same translation options.

*If the minimum threshold is met, these languages will be provided.


doTERRA Healing Hands Foundation®

Registration Donation

During registration, you have the opportunity to add a $10 or more donation to the doTERRA Healing Hands Foundation. Help empower people and communities worldwide to be healthy, safe, and self-reliant by donating. All ticket holders are invited to donate to this cause. See solicitation disclaimers (Donation Disclosure | doTERRA Healing Hands).

Move for a Cause—Yoga

The Move for a Cause—Yoga add-on to your convention ticket will admit you to the group fitness morning activity on Saturday, September 21, at 6:30 a.m. The proceeds will go to the doTERRA Healing Hands Foundation convention cause. More details are coming soon!


Campus Tours

Registration

You can add on a Campus Tour Bus Transportation ticket when you purchase your Ultimate In-Person Experience ticket or later via your RainFocus attendee portal. If you need help modifying your registration, reach out to convention@doterra.com or call Member Services.

This year, the tour includes an essential oil gift!

Time Selection

If you purchase a campus tour ticket during registration, you'll be prompted to pick your time immediately. The time you choose is your scheduled departure time. If you'd like to change your time after your initial purchase, you can do so on your RainFocus attendee portal.

Arrivals and Departures

Arrive at the pickup station at least 15 minutes before your departure time. You’re welcome to return to the event on any bus coming back. The last bus will leave doTERRA campus at 5:00 p.m. MT.

Translation

Campus tours are self-guided, and no translation will be provided. Use the available QR codes for a translated version of the campus tour brochure.


Essential Oil Symposium

What is the symposium?
Led by renowned experts and field professionals, the Essential Oil Symposium offers unparalleled education you can't find elsewhere. Invest just one day, and you’ll gain a lifetime of benefits:

  1. Confidence and Authority: Become equipped with what you need to teach others about essential oils.
  2. Deep Learning: Build a solid foundation of essential oil knowledge that paves the way for future learning and expertise.
  3. Community and Connection: Discover a community who’s passionate about the products and share what you learn to support your family, friends, and team.
  4. Appreciation for Quality: Understand the high standards doTERRA upholds to provide the best essential oil education globally.

When is the symposium?
The symposium is Wednesday, September 18, from 2:00 to 7:00 p.m.

How can I attend the symposium?

  • You can purchase a ticket to the symposium at a discounted rate as a special add-on to your in-person ticket!
  • If you’re only interested in attending the symposium but can’t make it to the rest of convention, you can purchase an independent ticket for $150.

Will the symposium be available to virtual attendees?
No, the symposium is only available in person and won’t be broadcast to virtual attendees.


Hotels

Policies

Hotel and flight accommodations aren’t included in the price of your convention ticket. All accommodations are your responsibility.

Likewise, any travel cancellation fees aren’t the responsibility of doTERRA.

Orchid Rooming

If you booked your room through Orchid—our official partner for the event—you can make any changes by clicking here.

You can only book one room per name. Any additional rooms booked under the same name will be canceled immediately without warning.

We require you to abide by the occupancy allotment per room. Over-occupying the room won’t be allowed. If you’re caught violating these rules, you’ll be liable for additional fees imposed by the hotel.

Cancellation Policy

Below is the general hotel cancellation policy. Cancellation policies may differ by hotel, so verify your specific hotel’s policy on your reservation acknowledgment.

  • Cancellations received between July 1–August 19, 2024, will be charged one night’s room and tax.
  • Cancellations received on or after August 20, 2024, will be charged two nights’ room and tax.

Credit card information on file will be billed the applicable cancellation fees. No exceptions or refunds will be granted.

If you have any questions about reservations, call Orchid Events at +1 (866) 748-9563 or email them at doTERRA@orchid.events.


Frequently Asked Questions

How many rooms can I book?
doTERRA has negotiated a limited number of discounted hotel rates. Hotel rooms fill quickly and are available on a first-come, first-served basis. Therefore, attendees are only allowed to reserve up to one room under their name. Any additional rooms booked under the same name will be canceled immediately without warning.

When will my credit card be charged
Your hotel will charge a nonrefundable deposit (two nights’ room and tax) on or after August 20, 2024.

What should I do if I need to make changes to my reservation?
If you need to make changes, reach out to Orchid Events directly by calling them at +1 (866) 748-9563 or emailing them at doterra@orchid.events. You can also access your reservation here and then select “Manage Existing Reservation.” Be sure to have your acknowledgement number ready.

What happens if I don’t arrive on my scheduled check-in date?
If you don’t arrive on your scheduled check-in date, the hotel will cancel your entire reservation.

Is it better to call or book online?
Book online. The website is faster and more accurately reflects inventory than the Call Center.

What should I do if I see the “Waiting Room” screen?
If you see the “Waiting Room” screen, don’t panic. This feature has been added to help steady traffic flow into the website and maximize its speed. Don’t refresh your screen or hit the back button.

I’m not sure if I’ll be in Salt Lake City on Saturday or Sunday. Should I still book a room just in case?
Don’t book a Saturday or Sunday room unless you’re certain you’ll need it. There are fewer rooms on these nights, so there’s a chance you’d be waitlisted. You can always contact Orchid Events later to add Saturday or Sunday when your plans solidify.

Can I add guests to my reservation later?
Yes. In fact, we recommend selecting “one guest” when you see the “Make a Reservation” screen to speed up the reservation process, then add other guests to the reservation later.

How can I contact Orchid Events with questions?
Reach out to Orchid Events at doterra@orchid.events or call +1 (866) 748-9563.

Can I book in the doTERRA room block by calling hotels directly?
No. Reservations for the hotel block will only be accepted online via Orchid Events. Please don’t contact any of the hotels directly.


Guest Experience

Event Entry

Entry is permitted to all convention events with the event lanyard, which will be provided at registration. Please always keep the lanyard with you!

What’s Included in the doTERRA Experience?

  • Marketplace: Check out exclusive doTERRA-branded merch and accessories.
  • Product Store: Purchase or pick up convention kits.
  • Product Showcase: Enjoy tried-and-true doTERRA hero products, find out more about Co-Impact Sourcing® efforts, and experience the newly launched convention products.
  • Leadership Showcase: Learn more about the departments and programs available to help you take your business to the next level.

Recognition Gala

Recognition Gala

The gala will be held in the Delta Center (formerly known as the Vivint Arena) again this year. The dress code for those being recognized is black tie.

Is there a ticket option to just attend the Recognition Gala?
Access to the gala and concert is included with the Ultimate In-Person Experience ticket. There’s no option for just a gala ticket. The recommended dress code is formal—cocktail attire!

Convention Qualifications

Qualification for Seating, Recognition Gifts, and Early-Access Benefits:
Diamond and above: Achieve the rank one time between August 2023 and July 2024.

Qualification for Onstage Recognition for New Rank Advancements:
Silver and above: Achieve a new rank one time between August 2023 and July 2024.

Things to Keep in Mind:

  • Ranks won't be printed on convention name badges.
  • Wearing your rank ribbon is completely optional! We'll have plenty of other ribbons for you to wear and celebrate.
  • Rank qualifications will only apply to onstage recognition, seating, recognition gifts, and early access benefits.
  • Those who meet the specified qualifications will be contacted with further information and access details closer to convention.

VIP Marketplace Access

Beat the crowds and see what we have in store for you! Early access to the Marketplace will be available on Wednesday, September 18.

Check out what time you can get early access!

  • Diamonds and above and all market founders: 9:00 a.m.–11:00 a.m.
  • Silver and above: 11:00 a.m.–2:00 p.m.

Event Policies

COVID-19 Requirements and Guidelines

At this time, there are no COVID-19 requirements for the state of Utah, Salt Palace Convention Center, or Delta Center.

Be aware of ticket cancellation deadlines, housing cancellation fees, and any policies surrounding your personal travel—including airline tickets—before you make reservations. If you feel you’ll need flexibility to best fit your situation, we strongly encourage you to purchase travel insurance when planning your trip.

International Attendees

All are welcome to attend Reclaim | doTERRA Convention 2024 in person. Both in-person and virtual translations will include Spanish, Chinese, Japanese, French, Portuguese, American Sign Language, and English closed captioning.

Children

Children under age 14 won’t be permitted unless express written consent is given by doTERRA. If consent is given, a separate ticket for the child will need to be purchased. The only exception is nursing babies.

A family lounge and separate mother’s room will be provided to tend to babies while General Sessions are in progress. A live feed of the session will be broadcast in the room.

We kindly request that if you do receive an exception to bring a child you respect the atmosphere of learning we’ve worked hard to create for all attendees. If your small child needs a break, please take advantage of the provided lounges. Please don't use the back or sides of the General or Breakout Session spaces so other attendees are allowed a quiet environment free of distractions.

Security Measures in the Delta Center

To expedite entry and reduce screening touchpoints, we recommend bringing very little with you into the arena.

You’re permitted to bring a small bag or your convention backpack. Every bag will be screened by hand, so the less you bring, the faster the lines into the venue will go.

We’re committed to creating a safe, respectful, and efficient experience. The following items are prohibited at all events*:

  • Aerosol cans
  • Audio and visual recording devices (for example, GoPros, Google Glass, Spectacles, and so on)
  • Beach balls, frisbees, or other projectiles
  • Coolers or bottles (cans or glass)
  • Drones
  • Firearms, knives, or weapons of any kind
  • Fireworks
  • Flasks
  • Flashlights
  • Illegal substances
  • Large banners or flags
  • Laser pointers
  • Mace or pepper spray
  • Noise-making devices, including whistles or horns
  • Optical illusions intended to interfere with the eye’s perception of depth or distance
  • Professional or commercial cameras with interchangeable or detachable lenses
  • Signs with obscene or offensive language or pictures larger than 11 x 17 inches in size
  • Outside food and beverages
  • A small personal snack will be allowed—no excessive food.
  • Only empty water bottles are allowed
  • Sticks, poles, pipes, selfie sticks, bats, clubs, or umbrellas
  • Strollers
  • Strollers must be screened and checked inside the building entrance—no strollers are allowed in the arena bowl
  • Tripods or monopods

*This isn't an exhaustive list.

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