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doTERRA Convention 2025 | Shine—FAQ
| Ticket Policies | |
|---|---|
| Ticket Upgrades | If you'd like to upgrade your Limited Virtual ticket to All-Access Virtual or your Limited/All-Access Virtual to an In-Person Experience ticket, please log into to your RainFocus attendee portal. Once you're logged in, click on “Manage Order(s)” and then “Change Package(s)." You'll then be prompted to upgrade your ticket and pay the difference between the two ticket types. |
| Ticket Downgrades | If your plans have changed and you need to downgrade your ticket type to a different one, email convention@doterra.com or call Member Services with the request. There's no fee for ticket downgrades. All downgrades are subject to the availability of the new ticket type. There'll be no downgrades after August 15, 2025. Please note: Because of the price difference between ticket types, you'll see a full refund for your original ticket and a charge for the price of your new ticket. |
| Cancellation (All Ticket Types) | If you need to cancel your In-Person Experience, Limited or All-Access Virtual ticket, log into to your RainFocus attendee portal and click “Manage Order(s)” and then “Cancel Package.” In-Person Experience -Cancellation Fee: May 13–Aug 15, 2025: $50 -No refunds after Aug 15, 2025 Limited and All-Access Virtual Tickets -No Cancellation Fee: May 13–Aug 15, 2025 -No refunds after Aug 15, 2025 There are no fees associated with ticket upgrades or ticket downgrades. There will be no ticket downgrades after August 15, 2025 Ticket transfers aren't permitted for Convention 2025. |
Is there a deadline to upgrade my ticket?
The last day to upgrade to an In-Person Experience ticket is September 17, 2025.
Can I transfer my In Person Experience ticket?
Ticket transfers aren't allowed for any ticket types for Convention 2025. If your plans have changed and you're unable to join us in person, we recommend that you downgrade your ticket to All-Access Virtual or Limited Virtual.
Virtual Access and On-Demand Content
Virtual Access
All ticket holders—including in-person attendees—will receive access to convention online. The virtual website will open on Tuesday, September 16 at 10:00 am MT. All-Access Virtual and In-Person Experience ticket holders can watch all General Sessions and select TERRAtalks live and on-demand. Limited Access ticket holders can watch the Product Launch Session live and on-demand. Most convention content will be available on-demand for eight weeks after the event.
On-Demand Content and Playback
Most convention content will be available through November 16, 2025 (closing at 11:59pm), for All-Access Virtual, Limited Virtual, and In-Person Experience ticket holders.
September 30 is the final day to purchase a virtual ticket and gain access to rewatch Convention 2025.
Frequently Asked Questions
Will there be a registration kit for All-Access or Limited Access Virtual ticket holders?
Virtual ticket holders will not receive a registration kit. Join us in person to receive the registration gift: a backpack, notebook, and pen.
How many In-Person Experience tickets can I buy?
You can buy one in-person ticket per RainFocus account. A unique email address is required to create a RainFocus account.
Will children be allowed at the Recognition Gala, on Campus Tours & at the Move for a Cause activities?
Yes! More information on how you can purchase add on activity tickets for your children joining you for convention coming soon!
Ticket Add-Ons
Child Ticket
If you would like to bring your young child to convention, we are excited to introduce a new Child Policy for Convention 2025. Our purpose is to help and accommodate parents who don’t have other childcare but still want to attend the event in Salt Lake City. Therefore, we are pleased to offer significant discounts for children, especially pre-school and elementary-aged children. Written consent from doTERRA is no longer required to bring your child to Convention. However, either a Child Add-On ticket or In-Person ticket is required for all children coming to convention, the only exception to this is children under 2 that do not require a ticket.
Children Ages 0-2
Children ages 0–2 are welcome at Convention 2025 and do not require a ticket. A Mothers Lounge will be available for nursing mothers, and our enhanced Family Lounge will be open throughout the event for attendees with young children.
Children Ages 3-12
If you plan to bring your child to Convention, we’re offering a $20 add-on ticket for children ages 3–12 accompanying an adult In-Person Experience ticket holder. This ticket includes a small registration gift with a wristband, small bag, and activities for the week. We’re also enhancing our Family Lounge experience this year to better support families with children. Please note that children must be supervised by a parent or guardian at all times while in the Lounge. All General Sessions and select TERRAtalks will be streamed live into the Family Lounge.
Children Ages 13-17
If you would like to bring an older child to Convention 2025, we are excited to announce two options!
- Option 1: Purchase the $50 Teenager Add-On ticket
- Ticket includes access to all Convention Zones and Sessions
- Includes the convention notebook and pen, as well as a wristband, small bag, and activities
- Includes access to the Family Lounge
- Option 2: Purchase an In-Person ticket
- If your child would like to receive a name badge and convention backpack, a full conference pass will need to be purchased.
We are excited to announce that we will be making some improvements to our Family Lounge this year for the families with small children that will be joining us. Please note that children need to be supervised by their parents in the Family Lounge at all times. All General Sessions and select TERRAtalks will be streamed live into the Family Lounge.
We kindly request that if you do bring a child with you, that you respect the atmosphere of learning we’ve worked hard to create for all attendees. If your child needs a break, please take advantage of the provided lounges. Please don't use the back or sides of the General Session or TERRAtalk spaces so other attendees are allowed a quiet environment free of distractions.
What will be included in the Child Add-On ticket?
Included with the Children Ages 3-12 and 13-17 tickets is a small gift that will be given at registration that includes a wristband for the child, a small bag and activities for the week. It will also include access to our improved Family Lounge. The Children Ages 13-17 ticket also includes the convention notebook and pen.
I have already purchased my In-Person ticket, how can I purchase a Child Add-On ticket?
To purchase a Child Add-On ticket, simply login to your RainFocus Attendee Portal. Once logged in, click on the “Child Add-On” button. You will then be prompted to provide the required information and purchase the ticket.
What will be available in the Mother’s and Family Lounge?
This year we will be elevating the experience in the Mother's Lounge and Family Lounge. As always, we will have lounge and table seating, a diaper changing area, and the General Session or Breakout Session streaming. In the Mother's Lounge, there will be a place for nursing or pumping.
As a change, however, we will be adding in toys, games, and activities to make it more fun and engaging for kids. The kids play area will be especially great for toddlers, preschool, and young children (ages 2-7). However, we'll have some activities geared towards those 7+.
Can I bring my child with me into all of the Convention Zones and Sessions?
If you have purchased the Child Add-On ticket, your child is welcome to come to all Convention Zones and Sessions. We kindly request that if you do bring a child with you, that you respect the atmosphere of learning we’ve worked hard to create for all attendees. If your child needs a break, please take advantage of the provided lounges. Please don't use the back or sides of the General Session or TERRAtalk spaces so other attendees are allowed a quiet environment free of distractions.
What is the cancellation policy for the Child Add-On ticket?
You may cancel a Child Add-On ticket at any point for a full refund.
Will the Child Add-On ticket include a badge?
This add-on ticket will not include a badge or backpack. If your child would like to receive a name badge & Registration Kit (Backpack, Notebook & Pen), a full conference pass will need to be purchased.
What if I already bought my child a full price ticket and want the Child Add-On ticket instead? Will there be a fee for cancelling?
There will be no fee for this change. Please email convention@doterra.com for assistance making this change.
Can my child attend the Recognition Gala or Campus Tour?
Children are welcome to attend these add-on events with the purchase of a Child Recognition Gala or Child Campus Tour Bus Transportation Ticket. These child tickets are the same cost as regular add-on tickets: $39 for the Child Gala and $49 for the Campus Tour. Children will be assigned to the same campus tour time as their parent and will also receive their own oil gift.
Please note that children must be accompanied by a parent at all times. Parents must also have a ticket to these events in order to purchase one (or more) for their children.
Children under the age of 2 do not require a ticket to attend the Recognition Gala or Campus Tours.
I already purchased a Child Add-On ticket; how do I add on the Child Gala or Child Campus Tour ticket?
If you already have purchased a Child Add On ticket and would like to add a Recognition Gala or Campus Tour ticket to your child’s registration, you can do so in your RainFocus attendee portal by clicking “View/Purchase Add-Ons".
If you have not yet purchased a Child Add On ticket, you can do so by clicking on “Child Add-On" in your RainFocus Attendee Portal.
Can my child attend Move for a Cause?
Yes, children with a ticket are welcome to attend Move for a Cause with a parent at no additional cost. Parents require a ticket to attend.
Recognition Gala
The gala will take place on Thursday, September 18, 2025, from 7:00 p.m. to 9:30 p.m. in the Ballroom of the Salt Palace. The dress code for those attending is formal attire; the dress code for those being recognized is black tie.
Does the Recognition Gala require a ticket?
Yes. Access to the Recognition Gala requires an additional purchased ticket. This add-on ticket costs $39. The recommended dress code is formal attire.
However, for the New Diamond+ leaders that are qualified to walk at the Gala, doTERRA will provide a ticket to the gala for them.
What is the Recognition Gala?
This formal celebration recognizes those who have newly achieved Diamond+ ranks and celebrates everyone with high-energy entertainment. This year the gala will include a reception-style dining experience with hors d'oeuvres, perfect for mingling and celebrating in style.
Will dinner be included at the Gala?
This event will not have a formal plated dinner, but a variety of hors d’oeuvres and food options will be served at stations.
Will the Recognition Gala be held on the General Session stage?
No, the entire Recognition Gala will take place in the Ballroom of the Salt Palace. The ballroom will be filled with energy and celebration, creating a truly memorable experience for every guest.
Will the New Silver, Gold, and Platinum ranks be recognized at the Recognition Gala?
No, new Silver - Platinum ranks will be recognized during the Saturday morning General Session in a Recognition Parade.
Convention Qualifications
Qualification for Seating, Recognition Gifts, and Early-Access Benefits:
Diamond and above: Achieve the rank one time between August 2024 and July 2025.
Qualification for Onstage Recognition for New Rank Advancements:
Silver and above: Achieve a new rank one time between August 2024 and July 2025.
Things to Keep in Mind:
- Ranks won't be printed on convention name badges.
- Wearing your rank ribbon is completely optional! We'll have plenty of other ribbons for you to wear and celebrate.
- Rank qualifications will only apply to onstage recognition, seating, recognition gifts, and early access benefits.
- Those who meet the specified qualifications will be contacted with further information and access details closer to convention.
Campus Tours
Registration
You can add on a Campus Tour Bus Transportation ticket when you purchase your In-Person Experience ticket or later via your RainFocus attendee portal. If you need help modifying your registration, reach out to convention@doterra.com or call Member Services.
The tour ticket also includes an essential oil gift! This gift will be given out at registration.
Time Selection
If you purchase a campus tour ticket during registration, you'll be prompted to pick your time immediately. The time you choose is your scheduled departure time. If you'd like to change your time after your initial purchase, you can do so on your RainFocus attendee portal.
Arrivals and Departures
Arrive at the pickup station at least 15 minutes before your departure time. You’re welcome to return to the event on any bus coming back. The last bus will leave doTERRA campus at 5:00 p.m. MT.
Translation
Campus tours are self-guided, and no translation will be provided. Use the available QR codes for a translated version of the campus tour brochure.
doTERRA Healing Hands Foundation®
Registration Donation
During registration, you have the opportunity to add a $10 or more donation to the doTERRA Healing Hands Foundation. Help empower people and communities worldwide to be healthy, safe, and self-reliant by donating. All ticket holders are invited to donate to this cause. See solicitation disclaimers (Donation Disclosure | doTERRA Healing Hands).
Move for a Cause
This year there are two different opportunities to Move for a Cause: HIGH Fitness or a Sound Bath. Both morning activities will be held on Saturday, September 20, at 6:30-7:30 a.m. and each cost $15. A portion of your entry fee is donated to the Healing Hands Foundation!
Move for a Cause: HIGH Fitness. Experience a modern twist on aerobics with this hour-long session of HIGH Fitness. This cardio based class caters to all fitness levels to bring you heart pounding fun with upbeat music!
Move for a Cause: Sound Bath. Join us for a soothing start to your day. This immersive experience will awaken your senses and bathe you in rhythmic tunes, vibrations, and sounds as you meditate.
Can I attend both the HIGH Fitness class and Sound Bath?
Since both the HIGH Fitness class and the Sound Bath are scheduled from 6:30–7:30 a.m., it won’t be possible to attend both. We recommend picking the one that best fits your vibe for the morning — either way, it’ll be a great start to your day!
Convention Kits
Convention kits will be available for purchase after the first General Session on September 19. Convention kits will be available online and in-person. Those attending convention in-person can buy up to two kits in-person and two online. Virtual attendees can buy up to two kits online. Convention kit purchases are limited by doTERRA account and not by attendee. Each in-person convention kit purchase will include an exclusive 10 mL essential oil blend: Shine.
The doTERRA Experience | Open House
When: Saturday, September 20, from 12:00–3:00 p.m.
Where: doTERRA’s Product Experience in the Salt Palace Convention Center
What: This special event, open to the public, will showcase doTERRA’s newest product launches along with favorites from our existing lineup. Community members and guests of doTERRA Convention attendees are invited to explore and experience our essential oils and other products firsthand, learn more about the doTERRA difference, and even create their own essential oil Make-and-Take!
Will Open House guests be able to purchase items from the Marketplace?
Yes, a doTERRA ID number is not required to purchase from the Marketplace so guests can purchase any swag items they would like.
ADA and Language Translation
ADA
During registration, you can let us know about any ADA needs. ADA-designated entrances will be provided. Entrances will open approximately 10 minutes before the doors regularly open for each General Session. ADA seating will be marked and available for you and one guest. You might not receive the same reserved seat for each General Session, so don’t leave belongings at the seats. If you have any questions or concerns about your convention experience, reach out to convention@doterra.com before the event.
Can I rent a mobility device (wheelchair, scooter, walkers, and so on) during the week of convention?
Yes. You can rent those through Red Rock Medical Supply by calling +1 (801) 886-9700.
Translation
Each General Session will be translated into the following languages:
- American Sign Language
- Closed captioning
- Chinese
- French
- Spanish
- Japanese*
- Portuguese*
Virtual viewers will receive the same translation options.
*If the minimum threshold is met, these languages will be provided.
Essential Oil Symposium
Will there be an Essential Oil Symposium this year?
No. There will not be a separate Essential Oil Symposium this year. Instead, this essential oil and science-focused content will be incorporated into the General Session on Thursday afternoon from 2:00–5:00 p.m.. This session will be included with the In-Person Experience Ticket and All-Access Virtual Ticket.
Air Travel
Official Travel Partner
Delta Air Lines is the official travel partner for the doTERRA 2025 Shine Convention.
Discount percentages range between 2%–20% depending on booking class and originating city/country.
Likewise, any travel cancellation fees aren’t the responsibility of doTERRA.
Frequently Asked Questions
If you booked your room through Orchid—our official partner for the event—you can make any changes by clicking here.
You can only book one room per name. Any additional rooms booked under the same name will be canceled immediately without warning.
We require you to abide by the occupancy allotment per room. Over-occupying the room won’t be allowed. If you’re caught violating these rules, you’ll be liable for additional fees imposed by the hotel.
Cancellation Policy
Below is the general hotel cancellation policy. Cancellation policies may differ by hotel, so verify your specific hotel’s policy on your reservation acknowledgment.
- Cancellations received between July 1–August 18, 2025, will be charged one night’s room and tax.
- Cancellations received on or after August 19, 2025, will be charged two night’s room and tax.
Credit card information on file will be billed the applicable cancellation fees. No exceptions or refunds will be granted.
If you have any questions about reservations, call Orchid Events at +1 (866) 748-9563 or email them at help@orchid.events.
Guest Experience
Event Entry
Entry is permitted to all convention events with your event badge, which will be provided at registration. Please always keep the badge with you!
What’s Included in the doTERRA Experience?
- Marketplace: Check out exclusive doTERRA-branded merch and accessories.
- Product Store: Purchase or pick up convention kits.
- Product Showcase: Enjoy tried-and-true doTERRA hero products, find out more about Co-Impact Sourcing® efforts, and experience the newly launched convention products.
- Leadership Showcase: Learn more about the departments and programs available to help you take your business to the next level.
Why is Convention not taking place in the Delta Center this year?
Please note that this year’s doTERRA Convention — including General Sessions, TERRAtalks, Recognition Gala and all related events — will be held exclusively at the Salt Palace Convention Center in Salt Lake City. The Delta Center is currently undergoing renovations due to the recent acquisition of the NHL team, Utah Hockey Club. We appreciate your understanding and look forward to hosting you in the Salt Palace for an incredible Convention experience!
Play and Win
In-Person Attendees can join the thrilling Play and Win challenge to earn points and claim amazing rewards. More info coming soon!
VIP Marketplace Access
Beat the crowds and see what we have in store for you! Early access to the Marketplace will be available on Wednesday, September 17.
Check out what time you can get early access!
- Diamonds and above and all market founders: 9:00 a.m.–11:00 a.m.
- Silver and above: 11:00 a.m.–1:00 p.m.
International Attendees
All are welcome to attend doTERRA Convention 2025 | Shine in person. Both in-person and virtual translations will include Spanish, Chinese, Japanese, French, Portuguese, American Sign Language, and English closed captioning.
Security Measures in the Salt Palace
To expedite entry, we recommend bringing very little with you into the convention center.
You’re permitted to bring a small bag or your convention backpack.
We’re committed to creating a safe, respectful, and efficient experience. The following items are prohibited at all events*:
- Aerosol cans
- Audio and visual recording devices (for example, GoPros, Google Glass, Spectacles, and so on)
- Beach balls, frisbees, or other projectiles
- Coolers or bottles (cans or glass)
- Drones
- Firearms, knives, or weapons of any kind
- Fireworks
- Flasks
- Flashlights
- Illegal substances
- Large banners or flags
- Laser pointers
- Mace or pepper spray
- Noise-making devices, including whistles or horns
- Optical illusions intended to interfere with the eye’s perception of depth or distance
- Professional or commercial cameras with interchangeable or detachable lenses
- Signs with obscene or offensive language or pictures larger than 11x17 inches in size
- Outside food and beverages
- A small personal snack will be allowed—no excessive food.
- Only empty water bottles are allowed
- Sticks, poles, pipes, selfie sticks, bats, clubs, or umbrellas
- Strollers
- Strollers must be screened and checked inside the building entrance—no strollers are allowed in the arena bowl
- Tripods or monopods
*This isn't an exhaustive list.
Cancellation Policy (for RainFocus)
Ticket Cancellation Policy
Ticket Upgrades: If you'd like to upgrade your Limited Virtual ticket to All-Access Virtual or your Limited/All-Access Virtual to an In-Person Experience ticket, please log into to your RainFocus attendee portal. Once you're logged in, click on “Manage Order(s)” and then “Change Package(s)." You'll then be prompted to upgrade your ticket and pay the difference between the two ticket types.
Ticket Downgrades: If your plans have changed and you need to downgrade your ticket type to a different one, email convention@doterra.com or call Member Services with the request. There will be no fee for ticket downgrades. All downgrades are subject to the availability of the new ticket type. There will be no downgrades after August 15, 2025.
Please note as there will be a difference in price between these tickets, you will see a full refund for your original ticket and a charge for the price of your new ticket.
Cancel: If you need to cancel your In-Person Experience or Limited and All-Access Virtual Ticket, log-on to your Rainfocus attendee portal and click “Manage Order(s)” and then “Cancel Package”.
In-Person Experience
- Cancellation Fee: May 13–Aug 15, 2025: $50
- No refunds after Aug 15, 2025
Limited and All Access Virtual Tickets
- No Cancellation Fee: May 13–Aug 15, 2025
- No refunds after Aug 15, 2025
There are no fees associated with ticket upgrades or ticket downgrades. There will be no ticket downgrades after August 15, 2025.
Ticket transfers are not permitted for Convention 2025.
