dōTERRA Connection 2023 | Becoming—FAQ

Virtual Access and on Demand

Virtual Access

All ticket holders—including in person—will receive virtual access to convention.

The Customer Virtual ticket includes access to the Product Reveal General Session on Thursday, September 14, 2023—live and on demand. You’ll also be able to purchase a convention kit at a special price, access the online Marketplace, and receive a comprehensive event email newsletter.

Premium Leader Virtual and Ultimate In-Person Experience ticket holders will be able to watch all General Sessions and TERRAtalks™ presentations live. Most convention content will be available on demand for a month after the event (through October 16, 2023).

On Demand and Playback

Most convention content will be available through October 16, 2023, for Premium Leader Virtual and Ultimate In-Person Experience ticket holders.

Customer Virtual tickets only include on-demand access for Day 1 General Session for the same time through October 16, 2023.

Common Questions

Will there be a gift for Leader Premium Virtual and Customer Virtual ticket holders?
There won’t be a virtual gift this year. Join us in person to receive the registration gift: backpack, notebook, and pen.

How many Ultimate In-Person Experience tickets can I buy?
You can buy one in-person ticket per RainFocus account. A unique email address is required to create a RainFocus account.

ADA and Language Translation

ADA

During registration, you’ll have a chance to let us know about any ADA needs.

ADA-designated entrances will be provided. Entrances will open approximately 10 minutes before doors open to each General Session. ADA seating will be marked and available for you and one guest. You may not receive the same reserved seat for each General Session, so don’t leave belongings at the seats.

If you have any questions or concerns about your convention experience, reach out to convention@doterra.com prior to the event.

Translation

Each General Session will be translated into the following languages:

• American Sign Language
• Closed Captioning
• Chinese
• French
• Spanish
• Japanese*
• Portuguese*

Virtual viewers will receive the same translation options.
*If the minimum threshold is met, these languages will be provided.

doTERRA Healing Hands Foundation^®

Registration Donation

During registration, you have the opportunity to add a $10 or more donation to the doTERRA Healing Hands Foundation.

Help empower people and communities worldwide to be healthy, safe, and self-reliant by donating. All ticket holders are invited to donate to this cause.

See solicitation disclaimers (Donation Disclosure | doTERRA Healing Hands).

Move for a Cause

The Move for a Cause add-on to your convention ticket will admit you to a group fitness morning activity on Friday, September 15, at 6:30 a.m. The proceeds will go to the doTERRA Healing Hands convention cause. More details to come!

During registration, you’ll select the group fitness activity you’d like to participate in:

• Tae-bo with Billy Blanks
• Yoga with Elena Brower

Campus Tours

Registration

You can register for a campus tour during the initial registration process. If you didn’t register or need help modifying your registration, reach out to convention@doterra.com or call Member Services. This year, the tour includes an essential oil gift!

Time Selection

If you purchase a campus tour ticket during registration, you’ll be contacted to select a time. The time you choose is your scheduled departure time. If you haven’t selected a time by September 1, one will be selected for you, and you’ll be notified.

Arrivals and Departures

Arrive at the pick-up station at least five minutes prior to your departure time. You’re welcome to return to the event on any bus coming back. The last bus will leave doTERRA campus at 5 p.m. MT.

Hotels

Policies

Hotel and flight accommodations aren’t included in the price of your convention ticket. All accommodations are your responsibility.

Likewise, any travel cancellation fees aren’t the responsibility of doTERRA.

Orchid Rooming

If you booked your room through Orchid—our official partner for the event—you can make any changes by clicking here.

You can only book one room per name. Any additional rooms booked under the same name will be canceled immediately without warning.

We require that you abide by the occupancy allotment per room. Over-occupying the room won’t be allowed. If you’re caught violating these rules, you’ll be liable for additional fees imposed by the hotel.

Cancellation Policy

Below is the general hotel cancellation policy. However, cancellation policies may differ by hotel, so verify your specific hotel’s policy on your reservation acknowledgment.

• Cancellations received between July 1, 2023, and August 21, 2023, will be charged one night’s room and tax.
• Cancellations received on or after August 22, 2023, will be charged two nights’ room and tax.

Credit card information on file will be billed the applicable cancellation fees. No exceptions or refunds will be granted.

If you have any questions about your booking, reach out to doTERRA@orchid.events.

Frequently Asked Questions

How many rooms can I book?
doTERRA has negotiated a limited number of discounted hotel rates attendees. Hotel rooms fill quickly and are available on a first-come, first-served basis. Therefore, attendees are only allowed to reserve up to one room under their name. Any additional rooms booked under the same name will be canceled immediately without warning.

When will my credit card be charged?
Your hotel will charge a nonrefundable deposit (two nights’ room and tax) on or after August 22.

What should I do if I need to make changes to my reservation?
If you need to make changes, reach out to Orchid Events directly by calling them at +1 (866) 748-9563 or emailing them at doterra@orchid.events. You can also access your reservation here and then selecting “Manage Existing Reservation.” Be sure to have your acknowledgement number ready.

What happens if I don’t arrive on my scheduled check-in date?
If you don’t arrive on your scheduled check-in date, the hotel will cancel your entire reservation.

Is it better to call or book online?
Book online. The website is faster and more accurately reflects inventory than the Call Center.

What should I do if I see the “Waiting Room” screen?
If you see the “Waiting Room” Screen, don’t panic. This feature has been added to help steady traffic flow into the website and maximize its speed. Don’t refresh your screen or hit the back button.

I’m not sure if I’ll be in Salt Lake City on Saturday or Sunday. Should I still book a room just in case?
Don’t book a Saturday or Sunday room unless you’re certain you’ll need it. There are fewer rooms on these nights, so there’s a chance you’d be waitlisted. You can always contact Orchid Events later to add Saturday or Sunday when your plans solidify.

Can I add guests to my reservation later?
Yes. In fact, we recommend selecting “one guest” when you see the “Make a Reservation” screen to speed up the reservation process, then add other guests to the reservation later.

How can I contact Orchid Events with questions?
Reach out to Orchid Events at doterra@orchid.events or call +1 (866) 748-9563.

Can I book in the doTERRA room block by calling hotels directly?
No. Reservations for the hotel block will only be accepted online via Orchid Events. Please don’t contact any of the hotels directly.

Guest Experience

Event Entry

Entry is permitted to all convention events with the event lanyard, which will be provided at registration. Please keep the lanyard with you at all times!

What’s included in the doTERRA Experience?

• Marketplace: Check out exclusive doTERRA-branded merch and accessories.
• Product Store: Purchase or pick up convention kits.
• Product Showcase: Enjoy tried-and-true doTERRA hero products, find out more about Co-Impact Sourcing^® efforts, and experience the newly launched convention products.
• Leadership Showcase: Learn more about the departments and programs available to help you take your business to the next level.

Recognition Gala and Concert

Recognition Gala

The gala will be held in the Delta Center (formerly known as the Vivint Arena) again this year. The dress code for those being recognized is black tie.

Qualifications for Recognition at the Gala

• Silver to Platinum: Achieve the new rank (Silver, Gold, or Platinum) at least once during the qualification period (August 2022–July 2023).
• Diamond and up: Achieve the new rank (Diamond and up) at least twice during the qualification period (August 2022–July 2023).

Is there a ticket option to just attend the Recognition Gala and concert?
Access to the gala and concert is included with the Ultimate In-Person Experience ticket. There’s no option to purchase just a gala ticket.

Event Policies

COVID-19 Requirements and Guidelines

At this time, there are no COVID-19 requirements for the state of Utah, Salt Palace Convention Center, or Delta Center arena.

Be aware of ticket cancellation deadlines, housing cancellation fees, and any policies surrounding your personal travel—including airline tickets—before you make reservations. If you feel you’ll need flexibility to best fit your situation, we strongly encourage you to purchase travel insurance when planning your trip.

International Attendees

All are welcome to attend Becoming | doTERRA Connection 2023 in person. Both in-person and virtual translations will include Spanish, Chinese, French, English, American Sign Language, and closed captioning only.

If we reach a minimum threshold of registrants, we’ll add Japanese and Portuguese.

Children

Children under the age of 14 won’t be permitted unless express written consent is given by doTERRA. If consent is given, a separate ticket for the child will need to be purchased. The only exception is nursing babies—no other substitutions permitted.

A mother’s room will be provided to tend to children while General Sessions are in process. A live feed of the session will be broadcast in the room.

Travel Accommodations

Hotel and flight accommodations aren’t included in the price of your convention ticket. All accommodations are your responsibility.

Likewise, any travel cancellation fees aren’t the responsibility of doTERRA. We highly encourage you and your team to buy travel insurance in the event you need to change travel plans.

Security Measures in the Delta Center

To expedite entry and reduce screening touchpoints, we recommend bringing little with you into the arena.

You’re permitted to bring a small bag or your convention backpack. Every bag, however, will be screened by hand, so the less you bring, the faster the lines into the venue will go.

We’re committed to creating a safe, respectful and efficient experience. The following items are prohibited at all events*:

• Aerosol cans
• Audio and visual recording devices (for example, GoPros, Google Glass, Spectacles)
• Beach balls, frisbees, or any other projectiles
• Coolers or bottles (cans or glass)
• Drones
• Firearms, knives, or weapons of any kind
• Fireworks
• Flasks
• Flashlights
• Illegal substances
• Large banners or flags
• Laser pointers
• Mace or pepper spray
• Noise-making devices, including whistles and horns
• Optical illusions intended to interfere with the eye’s perception of depth or distance
• Professional or commercial cameras with interchangeable or detachable lenses
• Signs with obscene or offensive language or pictures larger than 11x17 inches in size
• Outside food and beverages
  • A small personal snack will be allowed—no excessive food or snacks
  • Empty water bottles only
• Sticks, poles or pipes, selfie sticks, bats, clubs, or umbrellas
• Strollers
  • Strollers must be screened and checked inside the building entrance—no strollers in the arena bowl
• Tripods or monopods

*This isn't an exhaustive list.