PURSUE 2020 | doTERRA Global Connection FAQ

Tickets and Registration FAQ

What tickets from convention 2020 were refunded?
The registration fees for the following tickets were refunded:

• Empowered Success training (this is now included in the Connection ticket packages)
• Campus tour (this will be part of the new virtual ticket)
• Yoga
• Recognition gala

What are the ticket packages for Pursue 2020 | doTERRA Global Connection?
There is one ticket type that remains available for the event.

• Connection Access Only—$30

Additionally, you can register to be part of an exciting 2020 doTERRA Healing Hands Foundation^® 10-year anniversary activity.

• doTERRA Healing Hands Foundation Activity—$10

Please note: As we are sold out of SWAG Boxes, the Connection Access + SWAG Box ticket type is no longer available.

Can I cancel my ticket?
​​​​​​​Ticket cancellations were available through July 31, 2020. At this time, we are no longer processing ticket cancellations. For questions, please email convention@doterra.com. 

Can I transfer my ticket?
Due to the nature of a virtual event, ticket transfers will not be offered.

How do I purchase a ticket?

1. Visit the Pursue 2020 registration page.
2. If you already have a RainFocus account, log in with your email and password. (Remember, this login is unique to RainFocus and may be different from your Back Office login.) If you don’t have a RainFocus account, click on “Create Account.”
3. Once you’re logged in, fill out your market of residence, personal information, Wellness Advocate ID number, and any language requests you may have.
4. You’ll then be directed to a page listing terms and conditions. Once you have read over the conditions and agree, click “Continue.”
5. Select your Pursue 2020 ticket and feel free to join in Engage in Good initiative, organized by the doTERRA Healing Hands Foundation^®, by donating $10 to your preferred cause.
6. If you selected the Connection Access + SWAG Box option, you’ll be prompted to submit your shipping address and payment information.
7. Once your order has processed successfully, you’ll then be directed to the PURSUE 2020 Dashboard, which has a summary of your order. An email confirmation will also be sent to the email address you provided.

When does registration close?
Ticket registration will close on October 30, 2020.

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Convention Kit FAQ

​​​​​​​What’s the price and PV of the PURSUE 2020 Convention Kit?
The price of the PURSUE 2020 Convention Kit is $165. It’s worth 120 PV.

In which markets is the Convention Kit available?
The Convention Kit is available for the US, GAC, and NFR markets.

How many Convention Kits can I order?
Currently, only 5 Convention Kits can be ordered per customer. This is subject to change and while supplies last.

Which membership types can order the Convention Kit?
The Convention Kit is available to everyone, including Wellness Advocates, Wholesale Customers, and Retail Customers.

Can I add the Convention Kit to my Loyalty Rewards Program order?
The Convention Kit can be purchased as a one-time order or as part of an enrollment order.

It isn’t available on Loyalty Rewards Program (LRP) orders. However, you can still receive points for your Convention Kit. To receive Rewards points for your kit, you must be an LRP participant and place a loyalty order during September 2020. Your points will be added by October 15.

Will I earn points on my Convention Kit order?
You can earn points on your Convention Kit order if you’re a Loyalty Rewards Program participant and place a loyalty order during September 2020.

When will the points from my Convention Kit order be added?
You’ll receive your Rewards points for a Convention Kit order by October 15, 2020.

Keep in mind that to receive points for your Convention Kit order, you must still place a loyalty order during the month of September.

Will my loyalty order still process automatically during September if I purchase a Convention Kit?
Yes, your loyalty order will process as normal.

Can I add any other products on my Convention Kit order at the same time?
Yes.

Can I use points to purchase a Convention Kit and/or the customize-and-save items?
No.

Can I order or pick up my Convention Kit from the Product Center in Pleasant Grove, Utah?
No. All Convention Kit orders must be placed online and shipped to a valid US address.

What’s the return policy for the Convention Kit?
doTERRA’s standard return policy applies to the Convention Kit. If returned, it must be returned as a whole kit. You can’t return individual items from the kit.

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Marketplace FAQ

Will there be a virtual marketplace?
Yes! Along with everything else you love about convention, the doTERRA Marketplace is available online on September 10th at 9:00am MT. You can access the Marketplace at themarketplace.doterra.com.

Can I purchase from the Marketplace if I don’t live in the US or Canada? 
Due to shipping costs and customs fees we are unable to ship outside of the US and Canada.

Will there be an option for International Markets to purchase swag within their own market?
Unfortunately, Marketplace items will only be offered in the US/CA market. If you have further questions about this please reach out to your market contact.

Do I have to have a PURSUE 2020 ticket to access the Marketplace?
Now that PURSUE 2020 has concluded, the Marketplace is open to all shoppers.

How long will the Marketplace items be available to purchase? 
Starting with the PURSUE 2020 SWAG items, the Marketplace will be open year round. New products will be launched periodically to correlate with current themes.

What types of items are going to be available at the Marketplace?
You’ll find items for the whole family: adults, kids, baby, and even pets! 

Are the items in the Marketplace sustainably sourced?
Sustainability is very important to doTERRA. We strive to incorporate sustainable elements into each item created at doTERRA. All items in the Marketplace are thoughtfully sourced.

Are there quantity limits to any items in the Marketplace?
All items in the Marketplace will be replaced with fresh new items throughout the year. The items being presented specifically for PURSUE 2020 are likely to sell out.

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​​​​​​Content FAQ

Can I go back and rewatch the presentations?
Yes! You can review the sessions from PURSUE 2020 as many times as you’d like. All PURSUE content will be accessible until October 31, 2020. 

What if I purchased a campus tour ticket?
Current ticket holders for the doTERRA campus tour were refunded the ticket amount on June 3, 2020. A virtual campus tour is included with all Connection Access tickets.

What if I purchased an Empowered Success training ticket?
Current ticket holders for the Empowered Success were refunded the ticket amount on June 3, 2020. A virtual Empowered Success training is included with all Connection Access tickets. You can find that training within the PURSUE Pure Intentions session.

Will the presentations be available in different languages?
​​​​​​​PURSUE 2020 has been translated into the following languages: Spanish, French, Chinese, Japanese, English (Closed Captioning), American Sign Language, German, Italian, Korean, Portuguese, Romanian, and Russian.

​​​​​​​What if I achieved new rank and was supposed to walk at the Gala this year?
If you qualified to walk at our 2020 Global Convention, you’ll be invited to walk in our Gala in 2021!

Will there be a product showcase?
We are as committed as ever to providing top-notch product education. For the first time ever, we’ve created a completely virtual experience for our product showcase—doTERRA Home! You can access the doTERRA Home on pursue2020.doterra.com.

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Engage In Good Initiative FAQ

What happens with my $10 fee when I register to participate in the Engage In Good initiative?
During registration, you’ll be prompted to choose one of the following causes:

• Supporting children
• Stopping human trafficking
• Empowering women
• Providing clean water
• Aiding in disaster relief
• Raising global health
• Increasing self-reliance

Your $10 donation will go directly to aid that specific cause, and you’ll be invited to participate in an initiative that is built around that area of focus. We’re excited to Engage In Good with you.

Can I support more than one cause?
Of course! If you’d like to donate to an additional cause, you can do so on your Pursue 2020 Connection Dashboard via Rainfocus. You will be prompted to register with another $10 donation to the cause of your choice and invited to participate in an initiative that is built around that cause. This means if you donate to multiple causes, you’ll be invited to participate in multiple activities.

What if I donated when I bought my original convention ticket?
If you signed up to participate in the 2020 doTERRA Healing Hands Foundation project prior to the announcement of Pursue 2020 Global Connection, we sincerely appreciate your trust and engagement. You’re amazing! We have your name and your registration and will email you in the coming weeks so that you can choose your focus area. Please watch for your participation information. Until then, continue to #engageingood! If you did not select a cause before July 31, 2020, a cause has been selected for you.

What if I want to donate to one of the doTERRA Healing Hands Foundation but don’t plan to participate in the Engage In Good initiative?
The doTERRA Healing Hands Foundation empowers people and communities worldwide to make a positive and sustainable change, and we welcome your donations and engagement. To donate, please go to doterrahealinghands.org. We’re grateful for any donation amount, and 100% of all donations go directly to aid.

Is this year’s project hands on or just virtual?
There will be virtual experiences, as well as opportunities to Engage In Good.

What if I already registered for Pursue 2020 Global Connection but didn’t register for the doTERRA Healing Hands Foundation initiative? Can I still participate?
Yes! Please Engage In Good with us. You can register by logging into your registration account here.  There is a doTERRA Healing Hands Foundation 10-Year Celebration Project card on your registration dashboard, with links for you to click on to add a donation.

Can I participate in the Engage In Good initiative if I don’t buy a connection ticket?
Yes. We always welcome your commitment, time, efforts, and donations to Engage In Good with the doTERRA Healing Hands Foundation. Join the engagement team for only $10 by signing up here. You do not have to purchase a Connection Access ticket in order to donate to the Engage In Good initiative.

Can I add a larger donation to the doTERRA Healing Hands Foundation than the $10 registration fee?
The registration page isn’t set up for standard donations. To donate outside of the $10 registration fee, please go to doterrahealinghands.org. Remember that 100% of your contributions go directly to aid. Thank you for empowering change!