dōTERRA Heal | connection 2022—FAQ

Virtual Access/On-Demand

Virtual Access

All ticket holders, including In-person, will receive virtual access to convention.

ESSENTIAL Virtual Ticket Holder will be able to watch Day 1 General Session Live (New Product Reveal) and the Move for a Cause Fitness Classes (Tae Bo and Yoga). All other General Sessions and TERRA Talks will be recapped daily (~30 mins in length). The ESSENTIAL Virtual ticket only includes on-demand/playback access to the same content ticket holders could watch live (i.e. Day 1 General Session and daily recaps).

PREMIUM Virtual Ticket and ULTIMATE In-Person holders will have access to watch all General Sessions and TERRA Talk presentations live. Most convention content will be available on-demand for three weeks after the event (through October 8, 2022).

On-Demand/Playback

Most convention content will be available through October 8, 2022 for PREMIUM Virtual and ULTIMATE In-Person ticket holders.

The ESSENTIAL Virtual Ticket does not include access to on-demand content.

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Gift for PREMIUM Virtual Ticket Holders

Pricing and Contents

The following items are included with the purchase of PREMIUM Virtual Ticket. Gifts will not be sold separately. Limit of one gift per household.

• Notebook and pen*
• Exclusive event essential oil blend*
• Access to digital exclusive Watch Party host materials

*ULTIMATE In-Person ticket holders will receive these same gift items at the event.

How many In Person tickets can I purchase?
You are able to purchase 1 In Person ticket, per Rainfocus account. Note that a unique email address is required to create a Rainfocus account.

Shipping

Gifts will not ship immediately after purchase, but close to the event in September 2022. The physical items (notebook, pen, oil blend) will be mailed to the shipping address you provide during registration. If you need to change that address, please email convention@doterra.com.

You will receive access to the watch party host materials via an email.

Updates for shipping dates will be updated shortly.

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ADA and Language Translation

ADA

You will have a chance during registration to let us know of your ADA needs.

ADA designated entrances will be provided. Entrances will open approximately 10 minutes before doors open to each General Session. ADA seating will be marked and available for you + 1 guest. You may not receive the same reserved seat for each General Session so please do not leave any belongings at the seats.

If you have any questions or concerns about your experience during Convention, please reach out to convention@doterra.com prior to the event.

Translation

Each General Session will be translated into the following languages:

• American Sign Language
• Closed Captioning
• Chinese
• French
• Spanish
• Japanese*
• Portuguese*

Virtual viewers will receive the same translation options.
*If the minimum threshold is met these languages will be provided.

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doTERRA Healing Hands Foundation

Registration Donation

During registration, you will have the opportunity to simply add a $10+ donation to doTERRA Healing Hands.

Help empower people and communities worldwide to be healthy, safe, and self-reliant by donating to the doTERRA Healing Hands Foundation.

Donors who have the ULTIMATE In-Person ticket will be given early access to register for an onsite service project during Convention. However, all ticket holders are welcome and invited to donate to this cause.

See solicitation disclaimers (Donation Disclosure | doTERRA Healing Hands)

Move for a Cause

The Move For a Cause ticket will admit you to a group fitness morning activity on Saturday, September 17 and you will receive a T-shirt! The proceeds will go to the doTERRA Healing Hands Convention Cause, more details to come!

During the registration process you will select the type of group fitness you’d like to participate in and to collect your t-shirt size. More information will be announced regarding the logistics and location of each activity when the event date gets closer and t-shirts will be picked up onsite at Registration.

The group fitness options are:

• 5K Walk/Run
• Tae-bo with Billy Blanks
• Yoga with Elena Brower

If you are participating virtually and would like to contribute, we encourage you to donate with the Registration Donation (outlined above) and then you’ll be able to join Tae-Bo or Yoga as part of the virtual platform at no extra charge.

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Campus Tours

Registration

You will register for Campus Tours during the initial registration process. If you did not register or need help modifying your registration, please reach out to convention@doterra.com or call Member Services.

Time Selection

If you purchase a Campus Tour ticket during registration, you will later be contacted to select a time. The time you register for is your scheduled departure time. If you haven’t selected a time slot by September 1st one will be selected for you and you will be notified.

Arrivals/Departures

You will need to arrive at the pick up station five minutes prior to your departure time. You are welcome to return to the event on any bus coming back, however, the last bus will be leaving doTERRA Campus at 6 p.m. (Mountain Time).

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Hotels

Policies

Your hotel and flight accommodations are not included in the price of your Convention ticket. All travel accommodations will be your responsibility. Likewise any travel cancellation fees will not be the responsibility of doTERRA.

Orchid Rooming

If you booked your room through Orchid, the official partner with doTERRA, you may make any edits by clicking here.

You will only be able to book 1 room per name. Any additional rooms booked under the same name will be canceled immediately and without warning. We do require that you abide by the occupancy allotment per room. Over occupying the room will not be allowed and if caught violating these rules you will be liable for additional fees imposed by the hotel.

Cancellation Policy:
Below is the general Hotel Cancelation Policy. However, cancellation policies may differ by hotel, so please refer to your hotel’s cancelation policy found on your reservation acknowledgment.

• Cancellations received between July 1 and August 22 will be charged one night’s room and tax.
• Cancellations received on or after August 23 will be charged two night’s room and tax.

The credit card information on file will be billed the applicable cancellation fees. No exceptions or refunds will be granted.

If you have any questions about your booking please reach out to doTERRA@orchid.events.

Frequently Asked Questions—Hotels

How many rooms can I book?
doTERRA has negotiated a limited number of discounted hotel rates attendees. Hotel rooms fill quickly and are available on a first-come, first-served basis. Therefore, attendees are only allowed to reserve up to 1 room under their name. Any additional rooms booked under the same name will be canceled immediately and without warning.

When will my credit card be charged?
Your hotel will charge a non-refundable deposit (two night’s room and tax) on or after August 22nd.

What if I need to make changes to my reservation?
If you need to make changes to your reservation, please reach out to Orchid directly. You can access your reservation here, and then click on “Manage Existing Reservation”. Be sure to have your acknowledgement number nearby! Or send requests for changes and cancellations in writing to Orchid Events via e-mail at doterra@orchid.events.

What happens if I don’t arrive on my scheduled arrival date?
If you do not arrive on your scheduled arrival date, your hotel will cancel your entire reservation.

Is it better to book online or on the phone?
Book online! The website is faster and reflects more accurate inventory than the Call Center.

What should I do if I see the “Waiting Room” screen?
If you see the “Waiting Room” Screen, don’t panic! This feature has been added to help steady the flow of traffic into the website and maximize website speed when you are able to make your selection. Do not refresh your screen or hit the back button.

I’m not sure if I will still be in Salt Lake City on Saturday or Sunday, should I still book a room just in case?
On opening day, do not book Saturday and Sunday rooms unless you are certain you need them. There are fewer rooms on these nights, so there is a chance you could be wait-listed if you select Saturday or Sunday arrival. You can always contact Orchid.Events at a later date to add these nights when your plans are firm.

Can I add guests to my reservation at a later date?
In order to quickly book your room, choose to have only 1 Guest per room when prompted under “MAKE A RESERVATION” on Screen 1, you can add guests to your reservation at a later date.

How can I contact Orchid Events?
If you have any questions, please contact Orchid.Events at doterra@orchid.events or call toll free: 866-748-9563.

Can I book in the doTERRA room block by calling hotels directly?
No, Reservations will only be accepted online via Orchid Events. Please do not contact the hotels directly as they will not accept your reservations.

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Guest Experience

Event Entry

Entry is permitted to all convention events with the event lanyard given at Registration. Please be sure to keep it with you at all times!

What is included in The doTERRA Experience?

The doTERRA Experience includes:

• Marketplace: Access to exclusive doTERRA branded merch and accessories.
• Product Store: Purchase and/or pick up Convention Kits.
• Product Showcase: Experience doTERRA’s tried-and-true hero products, learn more about doTERRA’s Co-Impact Sourcing efforts and discover the newly launched convention products!
• Leadership Showcase: Learn more about the departments, programs available to help you take your business to the next level!

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Gala and Concert

Gala

Gala will be held in Vivint Smart Home Arena again this year. A light snack will be served. Ticket required.

Dress code for those being recognized is Black Tie. For others attending, “Black Tie Optional.” 

Qualification for Recognition at the Gala:

• Silver–Platinum:  Achieve the new rank (Silver, Gold, Platinum) at least once during the qualification period (August 2021–July 2022). 
• Diamond+:  Achieve the new rank (Diamond+) at least twice during the qualification period (August 2021–July 2022).

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Event Policies

COVID-19 Requirements and Guidelines

At this time, there are no COVID-19 requirements for the State of Utah, Salt Palace Convention Center or Vivint Arena.

Please be aware of ticket cancellation deadlines, housing cancellation fees, and any policies you have surrounding your own personal travel, including airline tickets, before you make reservations. If you feel you will need flexibility to best fit your personal circumstances, we strongly encourage you to purchase travel insurance when planning your trip.

International Attendees

All are welcome to attend doTERRA Heal | connection 2022 in-person. Please be aware that both in-person and virtual translations will include Spanish, Chinese, French, English, American Sign Language, & Closed Captioning only.

If we reach a minimum threshold of registrants, we will be adding Japanese and Portuguese.

doTERRA Kids

Children under the age of 14 will not be permitted unless express written consent is given by doTERRA. If consent is given, a separate ticket for the child will still need to be purchased. The only exception will be for babies that are still nursing. No other substitutions permitted.

A mother’s room will be provided for mothers to tend to children while General Sessions are in process. A live feed of the session will be broadcast in the room.

Travel Accomodations

Your hotel and flight accommodations are not included in the price of your Connection ticket. All travel accommodations will be your responsibility. Likewise any travel cancellation fees will not be the responsibility of doTERRA. We highly encourage you and your group to purchase travel insurance in the event that you may need to change your travel plans.

Security Measures

Vivint Arena:
To expedite entry and reduce screening touchpoints, we recommend bringing very little with you into the arena.

You are permitted to bring a small bag or your convention backpack. Every bag, however, will be screened individually by hand, so the less you can bring, the faster the lines into the venue will go.

We are committed to creating a safe, respectful and efficient experience. The following items are prohibited at all events*:

• Aerosol Cans
• Audio/visual recording devices (e.g. GoPros, Google Glass, Spectacles, etc.)
• Beach balls, frisbees or any other projectiles
• Coolers or bottles (cans or glass)
• Drones
• Firearms, knives or weapons of any kind
• Fireworks
• Flasks
• Flashlights
• Illegal substances
• Large banners/flags
• Laser pointers
• Mace, pepper spray
• Noise-making devices, including whistles/horns
• Optical illusions intended to interfere with the ability of the eye to perceive depth or distance
• Professional or commercial cameras with interchangeable/detachable lenses
• Signs with obscene or offensive language or pictures or larger than 11 x 17 inches in size
• Outside food and beverage
  • A small, personal snack will be allowed. No excessive food or snacks will be permitted.
  • Empty water bottles only please.
• Sticks, poles or pipes, selfie sticks, bats, clubs, umbrellas
• Strollers
  • The strollers must be checked at our stroller check, just inside the entrance of the building. Strollers are not permitted into the arena bowl. Please note that strollers will be screened as well.
• Tripods/monopods
• Anything else deemed inappropriate by management

*This is not an exhaustive list