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Understanding The Loyalty Rewards Program

doTERRA offers some fantastic compensation plans to meet a wide range of different goals. Utilizing the Loyalty Rewards Program (LRP) is a great way of capitalizing these compensation plans. You may have heard of this process, but may not fully understand it. This article should give you clarity.

What is the Loyalty Rewards Program (LRP)?

The doTERRA Loyalty Rewards Program (LRP) is a program that provides free product credits for monthly purchases ordered on the program. As a participant in the Loyalty Rewards Program, you will immediately begin to earn product credits that can be used as cash to purchase doTERRA products. The longer you participate, the more credits you can earn — up to 30% of your total monthly Loyalty Rewards purchases!

What are the Benefits of the Loyalty Rewards Program (LRP)?

As a member of the Loyalty Rewards program, you’ll receive rewards points that can be redeemed for free products. Also, if you place a loyalty order of at least 125 Personal Volume (PV) between the first and fifteenth of a given month, you’ll receive the Product of the Month for free with your order! The Product of the Month changes every month. As a member of the Loyalty Rewards Program, you may also qualify for more commission opportunities.

What do the LRP Credits Include?

  • No-hassle, automatic shipment of the doTERRA products you use on a monthly basis
  • Receive up to 30% of the PV value of your monthly LRP order in product credits
  • Redeem your LRP product credits for doTERRA products
  • Freedom to change your LRP order up to the day before your monthly ship date
  • Convenient way to meet monthly PV and bonus qualification requirements
  • Powerful loyalty incentive for new customers and consultants that you personally sponsor
  • View and use Loyalty Rewards points online in your back office
  • LRP orders can be set to ship any day between the 1st and the 28th of the month

Why Didn’t my LRP Order Process?

  • The start date is set to a date in the future
  • The batch number is incorrect, or does not match the run/start date
  • There are one or more items on backorder
  • There are one or more items that have out-of-date/bad SKU numbers
  • The template was already generated that month
  • There was an order created by the template, but the credit card declined. Because of this, the order is being held at a Status 1
  • A person changed their LRP date to the current day or created the LRP the day of rather than the day before (for example, on the 8th they set their LRP date for the 8th)

LRP Tips

Editing Your Loyalty Order

Track Your Order

New User?​​​​​​​

Shipping Rewards Program (SRP)

When you place a loyalty rewards or enrollment order, you may qualify for free shipping or SRP points!

US loyalty rewards or enrollment orders of 100 Personal Volume (PV) or more qualify for free shipping.

If your order doesn’t qualify for free shipping, you’ll be awarded five SRP points instead. These points are added to your total rewards points balance. Regardless of shipping cost, only five SRP points can be earned on online loyalty or enrollment orders that don’t qualify for free shipping. Loyalty or enrollment orders placed through Member Services only qualify for 2.5 SRP points.

To learn more about which doTERRA orders qualify for free shipping and other common shipping questions, check out this Frequently Asked Questions page.

What are the LRP Terms & Conditions?

Minimum monthly Loyalty Rewards order of 50 PV to earn product credits

Orders with a minimum of 1 PV* will maintain both Loyalty Reward level (%)† and previously accrued points

No maximum monthly credit accumulation limit

Product credits expire 12 months from the date of issue

Product credits can be used to purchase full PV products only

Product credits can be redeemed by phone (1-800-411-8151) or online in the new shopping cart

Redemption orders have no PV

A redemption fee of $3 per order- shipping and handling charges will still apply

Must be an LRP participant for 60 days before credits can be redeemed

All product credits and percentage will be immediately cancelled with LRP cancellation

Product credits have no cash redemption value and are non-transferable

Products purchased with LRP credits are not for resale

Cancellation of LRP order must take place over the telephone by calling Member Services at 1-800-411-8151

*Loyalty Rewards orders must exceed 50 PV per single order to earn Reward Points.

†Loyalty Rewards orders must exceed 50 PV per single order to advance Loyalty Reward levels (%).

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