HKOTG BOGO FAQ

A1. BOGOs will happen on February 9th - 12th, Monday through Friday. The daily BOGO deal will be announced at 18:00 every evening from February 8th (Sunday) and start at 09:00 the next morning. The BOGO limit is five sets per account per day.

A2. The BOGO is available for online ordering ONLY. Email or ordering by other means WILL NOT BE AVAILABLE. HK/Macau members can place their orders via EVO, and overseas members can place orders through their respective platforms. For details, please visit our official website: doTERRA BOGO page.

A3. The BOGO limit is 5 sets per account per day. The gift will not be included for any quantity exceeding the daily limit.

A4. Sure, you can first enroll as a doTERRA member in your region. After receiving the membership number and login information, you can log in to the related platform and enjoy this BOGO promotion.

A5. Please make sure you have registered as a doTERRA member. There are different platforms for different markets:

• Hong Kong/Macau members – Please visit HK EVO and log in. If you forgot your password, choose "forget password" on the login page and you will receive an email to reset it. After logging in successfully, you can place your order directly.
• Mainland China members – Please visit dōTERRA China Official Website to confirm or reset your login ID and password. You can then visit the BOGO page and log in again to purchase BOGO items.
• Overseas members – Please visit your region's website to confirm or reset your login ID and password. You can then visit the BOGO page and log in again to purchase BOGO items.

A6. Sure! Please go to our doterra.com.hk BOGO page on the HK website to find links to the related platforms.

A7. If you are registered as a HK/Macau WA/WC, please use HK EVO to place your order. Please note that the delivery address MUST BE a Hong Kong or Macau address.

A8. HK/Macau members can pay by Visa, MasterCard, AE, JCB, or AR. Mainland China members can pay by Visa, MasterCard, or UnionPay. Overseas members can pay by Visa, MasterCard, AE, or JCB.

A9. For HK/Macau members, you can place BOGO items with other products in EVO. For Mainland China and overseas members, since the platforms are for BOGO promotion exclusively, other products cannot be ordered from there.

A10. BOGO orders are valid for both LRP and standard orders. It can be treated as an LRP order if it is not your first-month order and has LRP settings.

A11. If the order is not your enrollment month order and has LRP settings, it can be treated as an LRP order. When the order has 50 PV or more, redemption points will be deposited into your account after the 16th of the following month. Please note that free items in the BOGO promotion do not carry any PV.

A12. Sorry, since BOGO items are LTO (Limited Time Offer) and will no longer be valid after the campaign, and the SKUs are designated for this promotion, they cannot be saved to the LRP template. Doing so may affect your loyalty order progress next month.

A13. Sorry, points cannot be used for BOGO promotions. However, BOGO orders can earn redemption points if they are set as LRP orders.

A14. After the order is processed, the system will generate an order number automatically, which can be checked in your order record. Additionally, after the transaction is made, your credit card issuer will usually send an SMS notification.

A15. Sorry, these special offers are only available during the specified time period.

A16. Self-pickup is available for HK and Macau members only. Overseas members can enjoy the special group pickup option, allowing them to group their BOGO orders and pick them up at the dōTERRA Experience Centre during the designated period. All unpicked orders will be delivered to the default address after the period. Please visit the Group Pickup section for details.

A17. Due to the campaign's manpower requirements, we are sorry that we cannot arrange group delivery with other orders.

A18. Sorry, each group delivery can be arranged for one account only.

A19. There is a handling charge of HK$20 per order for any address change after order confirmation. The delivery address must be within Hong Kong or Macau. Group delivery will be sent to only one address. If any order in the group qualifies for free delivery, the entire group delivery will be free. If multiple addresses are provided, the company will default to the address saved from the last order.

A20. Delivery arrangements cannot be changed once payment is made. Please carefully check your delivery choice each time you place an order.

A21. Group Pickup can only be arranged under the same WA ID. Each Group Pickup order will be charged HK$15.

A22. HK and Macau members can pick up their BOGO orders at the dōTERRA Experience Centre within 21 days after the order is placed. Overseas members must pick up their Group Pickup orders during the designated period (March 4th 14:00 – March 10th 20:00). All unpicked Group Pickup orders will be delivered to the default address after mid-March without further notice.

A23. No changes to delivery or pickup options are allowed after the order is completed. Please double-check your delivery option each time you place a BOGO order.

A24. Please prepare the following information for Group Pickup:
1. Group Order ID (GP#)
2. GAC Member ID# and Name
3. Date of Birth