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I heard GDPR involves Data Controllers and Data Processors. What is the difference?

A controller is the data user that determines the purposes, conditions, and means of processing ...

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Are Wellness Advocates Data Controllers or Data Processors?

As noted above in number 4, Wellness Advocates are Data Controllers.

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What is personal data and where can it be found?

Personal data is any information related to a natural person that can be used to directly or ind...

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Where does doTERRA keep my personal data?

doTERRA stores data in its servers and databases

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What does doTERRA do with my personal data?

doTERRA uses personal data of Wellness Advocates and Customers to, among other things, identify ...

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What is doTERRA’s responsibility?

As a data controller, doTERRA is responsible to ensure that personal data is processed, stored a...

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I live outside of the EU but handle data of people inside the EU does GDPR still apply to me?

Yes, Wellness Advocates who are based outside the EU and deal with EU resident’s personal data n...

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Does doTERRA share my personal data with third parties?

doTERRA does share personal data with strategic third-party business partners

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How do I request my personal data be removed from doTERRA's database?

If you would like to exercise your data protection rights, please contact doTERRA or write to us...

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What is the GDPR?

The General Data Protection Regulation (GDPR) is the culmination of a four-year project to updat...

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As a Wellness Advocate, Data Controller, what am I responsible for?

Wellness Advocates are responsible to abide by GDPR. The below list of responsibilities added to...

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How does GDPR apply to me?

GDPR applies to all organisations and individuals who work with personal data.

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What if a doTERRA member asks me to stop communicating or emailing them? Is this a violation of GDPR? What do I do if they don’t?

Yes, if a data subject requests to not receive marketing communications, this request must be co...

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What can a Wellness Advocate do to abide by GDPR?

In general, if a Wellness Advocate only uses personal data within the tools provided in the virt...

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Who can I contact with questions about GDPR?

All information can be found on the EU’s official GDPR site. doTERRA is pleased to provide infor...

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