Frequently Asked Questions | shop.doterra.com

Shop.doterra.com 

What is shop.doterra.com?

A digital website like never before, this website offers a unique shopping experience, created with our members in mind. This website has a new, modern design; its appearance embodies doTERRA’s values whilst maintaining simplicity, practicality and efficiency. To learn more about the incredible benefits of the new website and how you will be able to shop and manage your account with ease , click here.

Will shop.doterra.com replace mydoterra.com?

No, shop.doterra.com is your new shopping experience – currently exclusive to Europe – and will revolutionise how you shop with dōTERRA. mydoterra.com will remain available to help you track commissions or manage your team.

If there will be a new shopping website, why has mydoterra.com been updated?

Updating mydoterra.com is a global initiative across all markets to better support our members and reflect doTERRA’s new branding. The content remains the same and updates have only been made to the appearance and format of the site.

What are the differences between shop.doterra.com and mydoterra.com?

For all your product information, LRP management and standard orders, you will use shop.doterra.com. To manage your team or to track commissions, please continue to use mydoterra.com.

What languages will the shop.doterra.com website be available in?

Bulgarian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Hungarian, Italian, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish

What’s Next

• Improved Enrolment Process
• Enhanced Retail Experience
• Personalised Links to Share doTERRA
• And more...

How This Will Affect the Virtual Office?

The following questions will apply once the shopping experience has been replaced in your Virtual Office.  

How do I access shop.doterra.com from the Virtual Office? 

Log in to your Virtual Office. Click the "Shop" tab. You will then be taken to shop.doterra.com. 

What happens when I first log in to my Virtual Office after the shopping experience has been replaced? 

• Wellness Advocates will be taken to the Dashboard instead of the Shop tab. If you would like to shop or make an adjustment to your LRP, click the Shop tab and you will then be taken to shop.doterra.com.  
• Wholesale Customers will be automatically redirected to shop.doterra.com if they are logging in through the Virtual Office. 

How do I return to my Virtual Office using the new shopping experience? 

In the top right-hand corner, hover over “My Account” and click “My Office”.