Origin: a Latin derivative
meaning "Gift of the Earth."
Last updated: October 2020
doTERRA respects your concerns about privacy.
This Policy Covers:
Who we are
How We Collect Information
In connection with the products and services we provide, we collect personal information through the Sites, directly from you, including when you apply to be a Wellness Advocate or customer, purchase products from doTERRA online via our Sites, or communicate with doTERRA.
You are not required to provide doTERRA with any personal information that we request. However, if you do not do so, it may affect the services that we provide to you.
When you interact with the Sites, we collect certain information by automated means, such as cookies, web server logs, web beacons and other technologies. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s web browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server.
We may use these automated technologies to collect information about your equipment, browsing actions and usage patterns. The information we obtain in this manner may include your device IP address, other identifiers associated with your devices, web browser characteristics, device characteristics, language preferences, referring/exit pages, clickstream data, and dates and times of Site visits. These technologies help us (1) remember your information so you will not have to re-enter it; (2) track and understand how you use and interact with our products, services and Sites; (3) tailor our products, services and Sites around your preferences; (4) measure the usability of our products, services and Sites and the effectiveness of our communications; and (5) otherwise manage and enhance our products, services and Sites.
Your web browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all of the features of our Sites. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device. To the extent required by applicable law, we will obtain your consent before using cookies or similar tools.
We may use and disclose the information we collect about you to:
We also may use the information we collect about you in other ways for which we provide specific notice at the time of collection and obtain your consent if required by applicable law.
We use third-party web analytics services on the Sites, including Google Analytics and Facebook Pixel. These service providers use automated technologies to collect data (such as IP addresses) to evaluate use of the Sites. To learn more about Google Analytics and how to opt out, please visit https://www.google.com/intl/en/analytics/learn/privacy.html. To learn more about Facebook Pixel and how to opt out, please visit https://www.facebook.com/help/164968693837950?helpref=faq_content.
We may collect information about your online activities to provide you with advertising about products and services tailored to your interests. Where required by applicable law, we will obtain your consent for the processing of your personal information for direct marketing purposes.
If you are a doTERRA account holder, we also share your personal information with the account’s sales organization (including distributors) for the purpose of administering sales, distribution of doTERRA products, and providing reports of activities to other doTERRA account holders.
We also may disclose information about you (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; or (6) otherwise with your consent.
We may also transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganisation, divestiture, dissolution or liquidation).
You acknowledge and agree that the sharing of personal information referred to in the section above may be made to countries without a level of legal protection of privacy equivalent to that provided in your local jurisdiction, and the entities to whom information is transferred may not be required to protect the information in a way that, overall, provides comparable safeguards to those in your local jurisdiction.
The Sites may provide links to other online services for your convenience and information, and may include third-party features such as apps, tools, payment services, widgets and plug-ins (e.g., Facebook, Twitter, Instagram, YouTube and Pinterest buttons). These online services and third-party features may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, is subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked online services or third-party features are not owned or controlled by us, doTERRA is not responsible for these third parties’ information practices.
We maintain administrative, technical and physical safeguards designed to protect personal information against unauthorized access, disclosure or use.
We store personal information for as long as it is needed for the purpose for which it was collected or as required by law. We generally store the personal information that we collect in electronic databases, some of which may be held on our behalf by third party data storage providers. Sometimes we also keep hard copy records of this personal information in physical storage facilities. We use a range of physical and technical security processes and procedures to protect the confidentiality and security of the information that we hold, and we update these from time to time to address new and emerging security threats.
The Sites are designed for a general audience service and are not directed to children. doTERRA does not knowingly collect or solicit personally identifiable information from children under the age of 13. If we learn that we have collected personal information from a child under age 13, we will promptly delete that information. If you believe that a child under age 13 may have provided us with personal information, please contact us at firstname.lastname@example.org.
How To Contact Us and how to make a complaint
doTERRA International, LLC
Attn: Legal Department
389 South 1300 West
Pleasant Grove, Utah 84062
doTERRA cares about your privacy and will endeavour to respond promptly to any complaints made. We will aim to investigate and resolve your complaint within 30 days of receiving it and if we need more time, we will inform you including reasons for the delay. Further information about privacy concerns or complaints: