dōTERRA GDPR FAQ
doTERRA, the Leader in the Global Aromatherapy and Essential Oils Market, has experienced explosive global growth, including in Europe. doTERRA is dedicated to the future progress and stability in Europe and will comply with applicable regulations including the new General Data Protection Regulation (GDPR). Specifically, this regulation requires doTERRA and Wellness Advocates to join in accordance to protect individuals’ personal and private data.
- A: Become familiar with the GDPR regulation and doTERRA’s Policy (Section 17).
- When a new doTERRA Member has been successfully enrolled, proactively delete and/or responsibly discard a Wellness Advocate or Customers personal and private data. Allow it to live online only, so it can easily be removed there when asked. This will also help you in refreshing lists frequently.
- Consider making a habit of periodically reviewing your email list. Promptly remove individuals who have unsubscribed or requested their name be removed from your mailing list. At least once a month refresh and update your contact lists.
Please note that this is not an all-inclusive list.
A: doTERRA stores data in its servers and databases. In addition, in order to fulfil all responsibilities to Wellness Advocates and Customers, doTERRA has contracted with third parties to provide functional services such as payment card processing and order fulfilment. A comprehensive list of data users may be obtained by contacting doTERRA or writing to us at:
doTERRA Attn: Legal Department 389 South 1300 West Pleasant Grove, Utah 84062
Data Protection: As self-employed independent contractors, Wellness Advocates are the data controller for any personal data (including customer personal data) they process in the course of their business activities as a Wellness Advocate. Wellness Advocates are responsible to ensure that such personal data are processed, stored, and disposed of fully in accordance with applicable data protection laws, including the EU General Data Protection Regulation 2016/679. This entails, amongst others, the following responsibilities:
- to perform all of their obligations under applicable data protection laws, including data security and confidentiality obligations;
- to ensure that data subjects are provided with appropriate information regarding the processing of their personal data, including the sharing of their personal data with the Company;
- to ensure that they have a legal basis for the processing of personal data, including the sharing of personal data with the Company and obtain the data subjects’ consent for the processing of their personal data, if required by applicable data protection laws;
- to ensure that data subjects can exercise the data protection rights granted to them under applicable data protection laws;
- to enter into a written agreement with data processors they rely on to process personal data on their behalf, in accordance with applicable data protection laws;
- to implement appropriate technical and organisational measures to ensure and to be able to demonstrate that the processing is performed in accordance with applicable data protection laws;
- to notify the Company, immediately, of any actual or suspected data breach affecting personal data processed by Wellness Advocates in connection with their activities as a Wellness Advocate;
- to cooperate fully with the Company in all reasonable and lawful efforts to prevent, mitigate, or rectify such personal data breach; and
- for implementing and providing adequate protection in the event of transfer of personal data to countries located outside of the EEA, as required under applicable data protection laws.
A: All information can be found on the EU’s official GDPR site. doTERRA is pleased to provide information related to the rights of data subjects. In addition, doTERRA is happy to provide general information, to the extent it is allowed by law, regarding the responsibilities of Wellness Advocates under GDPR. If you would like to exercise your data protection rights, please contact doTERRA or write to us at:
doTERRA Attn: Legal Department 389 South 1300 West Pleasant Grove, Utah 84062
A: If you would like to exercise your data protection rights, please contact doTERRA or write to us at:
doTERRA Attn: Legal Department 389 South 1300 West Pleasant Grove, Utah 84062