Account Reactivations

This information is available in English only.

If your account has been inactive for longer than 12 months, it will automatically terminate. If this has happened to you and you wish to purchase again, you will just need to reactivate your original doTERRA account. At the time of reactivation, you will have the option to request a new Enroller and Sponsor, if you choose.

Reactivation Process

You, as the account holder, can reactivate your account by either contacting Member Services, or by emailing the Placements Team at

If you would like to reactivate under a different Enroller and Sponsor, you must email from the email address on file. Please send the request using the following format:

  • Wellness Advocate to be Moved: (insert name and ID number)
  • New Enroller: (if no change, insert "none")
  • New Sponsor: (if no change, insert "none")

These requests must be submitted by the account holder themselves and must be sent from the email address on file.

Reactivation Sponsor Change

Once you've reactivated your terminated account, your Enroller will be given until the 10th of the month following your reactivation to request a Sponsor change. This request cannot be submitted through mydoterra like normal Sponsor changes. Instead, to request this change, your Enroller must email

For more information, see Sponsor Changes.

This information is provided in summary form for the convenience of the reader. To the extent it conflicts with the Wholesale Customer Agreement, or the Wellness Advocate Agreement and doTERRA Policy Manual (collectively, "the Agreement"), the Agreement is controlling.

Contact Europe Member Services

Contact the Placements Team

If you are struggling to complete a request or have any additional questions, our Placements Team can be contacted at our Leaders ranked Silver or above can also click here to contact our Account Managers.

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