A. Cancellation Rights. United Kingdom consumer protection laws require a Wellness Advocate who has sold product to a retail customer to provide a fourteen (14) day money back guarantee. This means that Wellness Advocates must, for any reason and upon request, give a full refund of the purchase price to the customer. The customer is required to request the refund within fourteen (14) days of delivery and return the products. The full refund terms are set out on the sales receipt provided by doTERRA for use by Wellness Advocates, and Wellness Advocates should familiarise themselves with those terms and must sell products only on those terms.
The Company encourages Wellness Advocates to honour a request for a refund or product exchange even if it is made more than fourteen (14) days after delivery. The Company supports this policy by providing its generous Product Return Policy found in Section 6.
B. Duty to Provide Sales Receipts. Wellness Advocates must provide the customer with a completed retail sales receipt at the time of the sale.
- The front of the retail sales receipt should be completed and include the items ordered, the amount of sale, and the customer’s name, address, and telephone number.
- The back of the retail sales receipt should be completed to include the date of the sale, the name of the Wellness Advocate, business address, and business telephone number.
- Wellness Advocates should keep copies of all retail sales receipts on file for at least six (6) years. The amount of sales tax collected must be recorded on the retail sales receipt form.