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Returns to the Canadian Warehouse (OTG)


OTG, meaning "On The Ground", refers to product shipping from one of our Canadian Warehouses. If an order is purchased from the Canada Warehouse it should be returned to one of the Canada Returns addresses.

The table below outlines dōTERRA's Return policy. 

 Within 30 days from purchase  31-90 Days  91 days - 1 Year



 100% store credit or

 90% credit card





 100% store credit or credit card

 100% store credit or

 90% credit card

 90% store credit or

 90% credit card

Guidelines to return a product or order

  • Please do not refuse a package or "return to sender" as this will charge your account a $13.50 refusal/restocking fee.
  • Contact Member Services via phone, email or chat to receive approval.
  • Returns must be sent through the mail and not delivered by hand to the warehouses.
  • Please include the invoice of the order you are returning in the package. List name and ID number on the outside of the return shipment.
  • Products are not classified as "marketable" if they are seasonal, discontinued limited time offers, or special promotions.
  • Products purchased with points cannot be refunded or exchanged.

The order is to be returned to one of our two Canadian warehouses:

Mississauga, ON
c/o Direct Distribution Centres 
6090 White Hart Lane
Mississauga, ON L5R 3Y4
Calgary, AB
c/o Canada Cartage Logisitic Solutions
118, 5664 69 Ave SE
Calgary, AB T2C 5B1

Refund process

  • It can take up to two business days to process the return, once the package has been received.
  • It takes another 3-5 business days before their funds show back up on the credit card that was originally charged.
  • Please see the table above regarding the percentage that will be refunded to your credit card or to your doTERRA account.
  • Refunds will not be processed during the 13th - 15th of every month due to commissions 

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