Leadership Retreat - FAQ


UPDATE: Leadership Retreat 2020 has been postponed. Please read the announcement or visit our FAQ page.

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Why is Leadership Retreat being postponed?

The COVID-19 outbreak is a rapidly evolving situation and the landscape is constantly changing. Our Leadership Retreat is a large-scale event that draws people from across the country and around the globe. Out of caution and care for the doTERRA family and to limit the risks among our family, teams, and communities, postponing the event is the right thing to do.

Why was I not notified earlier?

Decisions about the event were made as new information became available. Testing for the virus is dramatically increasing, and, as a result, epidemiologists expect a large increase in the number of confirmed cases of the virus in the US, which will likely be announced later this week.

The health of our Wellness Advocates is our first priority, so as soon as this information was made available to us, we made the decision to postpone.

When will the new date for Leadership Retreat be announced?

We will let you know by the beginning of May. If it is not possible to have the event by then, we will hold a virtual event to share all the exciting announcements and information planned for Leadership Retreat with you.

How will I be notified about the rescheduled date?

All registered attendees will be emailed. We will also send an email to all Silvers and above.

Will my registration automatically transfer to the rescheduled Leadership Retreat?

Yes. When the event is rescheduled, your registration will automatically transfer.

Will I have to re-register for the rescheduled Leadership Retreat?

You may need to confirm your registration. This information will be provided when the new date is determined.

Will the postponed Leadership Retreat still be held in Phoenix?

This is yet to be determined.

What if I cannot make it to Leadership Retreat when it is rescheduled?

When we reschedule Leadership Retreat and if you are unable to attend, you will be issued a full refund. We will also explore holding a virtual event if we can’t have the event by the end of May. We will communicate when that will happen.

Can I be refunded for my flight and hotel reservation? Potentially. Many airlines, hotels, Airbnb, and other travel-related services have issued refund and cancellation policies related to COVID-19. Review your specific travel provider policies and bookings to see what procedures they have in place and how this will impact your reservation.

What if my flight and hotel reservation are unable to be refunded?

Policies are currently evolving and most airlines are being flexible. Please check with your travel provider. Please be patient with the travel companies as their policies are updating to accommodate the new information coming out.

Do I need to get a refund for this event?

We will hold your registration for the event. If we do not have a new date announced for Leadership Retreat by the end of May, we will issue a full refund at that time. If you’d like to process your refund now, you can do so through the event registration site.

What if I have already arrived in Phoenix?

We recommend you return home when you are able.

Does this postponement mean there is a medical concern at doTERRA and Leadership Retreat?

No. This decision was made following the ever-developing guidance of authorities trying their best to manage this crisis. Our Leadership Retreat is a large-scale event that draws people from across the country and around the globe. Out of caution and care for the doTERRA family and to limit the risks among our family, teams, and communities, postponing the event is the right thing to do.

Will this affect Spring Tour events?

This is still to be determined. Depending on how the COVID-19 outbreak develops, we will decide whether or not to hold the Spring Tour events. We will communicate the specifics each event as the draw near.

Who can I contact for questions and updates?

If you have urgent questions, please contact your Account Manager or the Business Advancement team.

More information to be provided.

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