dōTERRA evōlve | connection 2021—FAQ



Can I modify my ticket from In-Person to Virtual?
Yes! You can modify your ticket from In-Person to Virtual until July 31. Beginning August 1, modifications will no longer be accepted. Modifying your ticket from In-Person to Virtual is free. We will refund your original ticket completely to the card you purchased it with. You will then be charged for the virtual ticket of your choosing. Please send these requests to convention@doterra.com.

Can I cancel my ticket?
Yes, but please take note of the following cancellation fees and refund policy:

  • If you cancel your ticket before August 1, there is a cancellation fee. The remainder of your ticket cost will be refunded.
  • For In-Person tickets, there’s a $50 cancellation fee.
  • For Virtual tickets, there’s a $25 cancellation fee.
  • For Virtual Tickets with the Swag Box, there’s a $35 cancellation fee.
  • Beginning August 1, no refunds will be issued for cancelled tickets.

Can I transfer my ticket to someone else?
No. You can’t transfer your ticket to someone else.

If I purchase an In-Person ticket, can I still get Virtual Access to the event?
Yes. All ticket holders, including In-Person, will receive Virtual Access to dōTERRA evōlve | connection 2021.

The Virtual Access ticket says it’s per household, but what if we want to log in from multiple devices?
Each ticket holder can log in to access virtual connection 2021 four times. This means you could log in on a maximum of four different devices using the same credentials. For example, at any time during the event, if members of your household log in to dōTERRA evōlve | connection 2021 on your phone, tablet, laptop, and TV you will have maximized your login allotment, even if one of those devices is not actively streaming the event. “Logging out” of your virtual account on any of the devices previously logged into will not “free up” a log in. However, you will still have access to the event throughout the week, at any time, on any devices that have been logged into.

If I’m an international Wellness Advocate, can I still attend convention?
Yes. All are welcome to join us in person or virtually for convention. Please be aware of the COVID-19 restrictions in your home country when travelling to the US before you purchase your ticket.

Each General Session will be translated into the following languages:

  • American Sign Language
  • Closed captioning
  • Chinese
  • French
  • Spanish
  • Portuguese
  • Japanese

Virtual Access viewers will receive the same translation options. More languages may be available at a later date, based on registration by country.

What ADA accommodations will be in place for the event?
ADA designated entrances will be provided. These entrances will open approximately 10 minutes before doors open to each General Session. ADA seating will be marked and is available for you and one guest. You may not receive the same reserved seat for each General Session, so please don’t leave belongings behind at the seats.

What languages translations will be available?
Each General Session will be translated into the following languages:

  • American Sign Language
  • Closed captioning
  • Chinese
  • French
  • Spanish
  • Portuguese
  • Japanese

Virtual Access viewers will receive the same translation options. More languages may be available at a later date, based on registration by country.

What COVID-19 Requirements are in place?
The future health and safety requirements and guidelines surrounding COVID-19 in the state of Utah are looking bright. We’re confident our state government and health officials are working to keep us safe and help us return to normalcy.

We’re optimistic we’ll gather together without restrictions in September for dōTERRA evōlve | connection 2021. However, if Utah requires social distancing and masks for large group gatherings at the time of connection, we ask you to abide by the local safety requirements should you decide to register and attend in person.

Please be aware of ticket cancellation deadlines, housing cancellation fees, and any policies you have surrounding your own personal travel—including airline tickets—before you make reservations. If you feel you’ll need flexibility to fit your personal circumstances, we encourage you to purchase travel insurance when planning your trip.

Can my children come with me to dōTERRA evōlve | connection 2021?
With the exception of babies who are still nursing, children under the age of 14 won’t be permitted unless express written consent is given by doTERRA. If consent is given, a separate ticket for the child will need to be purchased.

A mother’s room will be provided for nursing mothers, with a live feed of the session being broadcast in it.

I purchased an Empowered Success ticket. Can I get a refund?
Yes. If you purchased an Empowered Success add-on during early registration, you’ll receive a refund of $20 to the card you purchased the ticket with. Business training will still be a part of Connection this year, but it will take place during TERRA Talks, which will be available to all ticket holders!

I purchased a yoga ticket. What will happen to it?
If you purchased a yoga ticket as an add-on during early registration, it’ll automatically be modified into a Move for a Cause ticket, giving you the choice to attend any of the following group fitness events: Yoga, HIGH Fitness, or 5K.

I purchased a gala ticket during early-bird registration. Will I be refunded the price difference?
Yes. You’ll receive a $15 refund by June 1, 2021. If you haven’t received that refund by June 1, reach out to convention@doterra.com.

Can I purchase more than one ticket to Gala?
Yes! You can purchase up to 5 Gala tickets per General Admission ticket. If you have questions about this, please reach out to your account manager.

Are hotel and flight accommodations included in the price of my In-Person ticket?
No. All travel and hotel accommodations are your responsibility. Any cancellation or change fees are also your responsibility.

How do I make changes to my hotel reservation?
To modify or cancel your hotel reservation, click here. You can also send requests for changes and cancellations in writing to Orchid Events via email at doterra@orchid.events.

Call Orchid Events at +1 (866) 748-9563 or email doterra@orchid.events with any questions about reservations.

How do I cancel my hotel reservation?
To modify or cancel your hotel reservation, click here. You can also send requests for changes and cancellations in writing to Orchid Events via email at doterra@orchid.events. Please be aware that the Hotel Cancellation Policy will apply.

Below is the general Hotel Cancellation Policy. However, cancellation policies may differ by hotel, so please refer to your specific hotel’s cancellation policy, found on your reservation acknowledgment.

  • For reservations cancelled between June 15 and July 15, there’s a $100 cancellation fee.
  • Cancellations received between July 16 and July 31 will be charged one night’s room and tax.
  • Cancellations received on or after August 1 will be charged two night’s room and tax.

The credit card information on file will be billed the applicable cancellation fees. No exceptions or refunds will be granted.

Call Orchid Events at +1 (866) 748-9563 or email doterra@orchid.events with any questions about reservations.

How many rooms can I book?
doTERRA has negotiated a limited number of discounted hotel rates for attendees. These hotel rooms fill quickly and are available on a first-come, first-served basis.

When I book my room, when will my credit card be charged?
Your hotel will charge a non-refundable deposit (two night’s room and tax) on or after August 16.

What happens if I don’t arrive on my scheduled check-in date?
If you don’t arrive on your scheduled check-in date, the hotel will cancel your entire reservation.

Is it better to book online or over the phone?
Book online! The website is faster and reflects more accurate inventory than the Call Center.

I’m seeing the “Waiting Room” screen when trying to book my room. What do I do?
If you see the “Waiting Room” screen, don’t panic! This feature has been added to help steady the flow of traffic into the website and maximize website speed when you’re able to make your selection. Don’t refresh your screen or hit the back button.

I’m still planning my stay in Salt Lake City. Should I book a room for Saturday and Sunday?
Only book Saturday and Sunday rooms if you are certain you’ll need them. You can always contact Orchid Events at a later date to add these nights when your plans are firm.

Can I add a guest to my reservation after I book?
In order to quickly book your room, we recommend you select one guest per room when prompted under “Make a Reservation” on the first screen. You can add guests to your reservation at a later date.

Can I call the hotel directly to book under the doTERRA room block?
No. Reservations will only be accepted online via Orchid Events. Please don’t contact the hotels directly, as they won’t accept your reservations.

What are the security requirements at the Vivint Arena?
For connection, you will be allowed to bring your registration backpack into the arena. However, it needs to be minimally packed. The streamlined agenda and shortened General Sessions times are designed so you don’t have to bring very much with you to the arena.

Each bag brought into the arena will undergo a screening process for safety measures. To expedite the entry process for everyone attending, please only bring necessities.

Items that are not permitted in the arena at any time include:

  • Aerosol cans
  • Audio or visual recording devices (for example, GoPros, Google Glass, or Spectacles)
  • Beachballs, frisbee, or other projectiles
  • Coolers
  • Drones
  • Firearms, knives, or weapons of any kind
  • Fireworks
  • Flasks
  • Flashlights
  • Illegal substances
  • Large banners and flags
  • Laser pointers
  • Mace or pepper spray
  • Noise-making devices, including whistles and horns
  • Professional or commercial cameras with interchangeable or detachable lenses
  • Outside food and beverage
    • A small portioned personal snack may be permitted
      • Please be respectful of this allowance for those with medical/dietary needs
    • Empty water bottles will be permitted
  • Sticks, poles or pipes, selfie sticks, bats, clubs, or umbrellas
  • Strollers
    • There will be a stroller parking area provided

*This is not an all-inclusive list.

Do you have any information on how to access places of worship?
Salt Lake City is home to a diverse array of faiths. You can find out more information on places of worship and options for attending religious gatherings using the following link.

This year's convention follows Rosh Hashanah, one of the most important days in the Jewish calendar. The United Jewish Federation of Utah is an excellent resource for anyone from out of state who is looking to attend synagogue on Saturday 9/11.

How are we recognizing the 20th Anniversary of 9/11?​​​​​​​
We plan to honour those who tragically passed on September 11, 2001, with a live performance song and video, featuring many doTERRA heroes, first responders, and veterans.

Will cash be accepted at checkout in the Shop Experience (Marketplace or Convention Kit)? 
The Shop Experience will only accept debt or credit cards. Cash won’t be accepted at check out. Points also can’t be used as a form of payment.

I received my convention name badge and lanyard in the mail. Do I bring it with me? Why did you send it to me? 
Yes, bring it with you to convention. To save time, we’re sending out name badges beforehand. This way you don’t have to stand in line, waiting for your badge. Just arrive at convention, show your badge, grab your bag, and enjoy your week!

What do I do if my name badge is incorrect?
We can fix it! Bring the name badge and lanyard you received to the ballroom at the Salt Palace on Wednesday, September 8. There will be registration help desks, where teams will be ready to help you.

What if I didn’t receive my name badge?
We’re sorry if it didn’t make it to you in time. (We were not able to send packages to Hawaii, Alaska, Puerto Rico, anyone with a PO Box, or anyone who didn’t submit an address.) Please come to the ballroom at the Salt Palace, and we’ll print one out for you.

Can I buy a Move for a Cause ticket onsite? 
Yes. Simply log in to your convention account and add the Move for a Cause ticket to your profile. Or you can go to convention.doterra.com and register for a ticket.

How much is a Move for a Cause ticket? 
$15

Can I swap my ticket for a different class?
Yes. Visit the information booth at convention or email convention@doterra.com to swap your ticket.

Are tickets refundable?
Yes. Visit the information booth at convention or email convention@doterra.com to issue your refund. 

When should we arrive for the Move for a Cause activities? 
All classes will start at 7:00 a.m. The 5K will start warmups at 6:50 a.m. 

Where are the classes located? 

  • Yoga is in room 255.
  • High Fitness is in room 355.
  • 5K is outside the Salt Palace on the west side (West Temple).


Will yoga mats be provided for attendees? 
No, so please bring your own.

Will water be provided in the yoga and High Fitness rooms?
Yes, we’ll have water stations set up in the rooms. Drinking fountains are also located throughout the convention center, which you’re welcome to use. 

Will I receive a race bib for participating in the 5K? 
Yes. Make sure to pick up yours at the Move for a Cause booth during registration.

Will there be water along the 5K route?
Yes, we’ll have water at the starting line and halfway point.

Is there a place to store personal items during Move for a Cause activities? 
No, so pack light for all the activities.

Will a shirt be given out for participating in Move for a Cause? 
No.

​​​​​​​Is it okay to walk the 5K?
Yes.