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dōTERRA Connection 2023 | Becoming—FAQ


A family walking towards a sunset with the Becoming Convention 2023 logo
A woman enjoying the sunshine with the Becoming Convention 2023 logo

Ticket Policies
Ticket Upgrades To upgrade your Customer or Leader Premium Virtual tickets, please log into your RainFocus attendee portal. Once you’re logged in, click on “Manage Order(s)” and then “Change Package(s).” You’ll be prompted to upgrade your ticket and pay the difference.
Ticket Downgrades If your plans have changed and you need to downgrade your ticket type, email convention@doterra.com or call Member Services. There’s no fee for ticket downgrades. All downgrades are subject to ticket availability. No downgrades will be accepted after August 15, 2023.

Note: you’ll see a full refund for your original ticket and a charge for the new ticket.
Transfer
(Ultimate In-Person Experience Ticket Only)
If you can’t join us in person because of extenuating circumstances, we encourage you to downgrade your ticket and attend virtually while some Ultimate In-Person Experience tickets are still available.

We only suggest transfers if in-person tickets sell out. If you’d like to transfer your in-person ticket, log into your RainFocus attendee portal. Find out more below.

Terms and Conditions
  • Transfers are only available for in-person tickets.
  • Ticket transfers must be completed via RainFocus, meaning the new ticket holder will pay for the transferred ticket via RainFocus, and the original ticket holder will be refunded. No private transactions allowed.
  • Any transferred tickets with an unpaid balance will be cancelled 10 business days after the transfer is initiated.
  • No ticket transfers will be allowed after August 15, 2023.
Cancellation
(Ultimate In-Person Experience Ticket)
If you need to cancel your Ultimate In-Person Experience ticket, log into your RainFocus attendee portal and click "Manage Order(s)” and then “Cancel Package”. The cancellation fee will automatically apply.

Cancellation Fee:
May 16–July 31, 2023: $50

There’ll be no refunds after July 31, 2023.
Cancellation
(Premium Leader Virtual and Customer Virtual Tickets)
If you’d like to cancel your virtual ticket, log into your RainFocus attendee portal and click “Cancel Package.” There’s no cancellation fee for Premium Leader Virtual and Customer Virtual tickets. However, no cancellation options will be available after August 15, 2023.

Ticket Policy FAQ

Which ticket options are available to upgrade?
Customer Virtual —> Leader Premium Virtual
Customer Virtual —> Ultimate In-Person Experience
Leader Premium Virtual —> Ultimate In-Person Experience

Is there a deadline to upgrade my ticket?
The last day to upgrade to an Ultimate In-Person Experience ticket is September 12, 2023. The last day to upgrade from a Customer Virtual to the Leader Premium Virtual ticket is October 17, 2023.

How do I initiate a ticket transfer?
Log into your RainFocus attendee portal and click “Manage Order(s)” and then “Transfer Package(s).” Enter the transferee’s first name, last name, and email address. Please confirm the email address of the transferee is correct before submitting.

You’ll then review the information and click “Complete Transfer.” The new ticket holder will receive an email prompting him or her to log into RainFocus, complete the registration process, and pay the balance for the transferred ticket. Once the balance is paid for the transferred ticket, you’ll be refunded the full amount.


Virtual Access and on Demand

Virtual Access

All ticket holders—including in person—will receive virtual access to convention.

The Customer Virtual ticket includes access to the Product Reveal General Session on Thursday, September 14, 2023—live and on demand. You’ll also be able to purchase a convention kit at a special price, access the online Marketplace, and receive a comprehensive event email newsletter.

Premium Leader Virtual and Ultimate In-Person Experience ticket holders will be able to watch all General Sessions and TERRAtalks™ presentations live. Most convention content will be available on demand for a month after the event (through October 16, 2023).

On Demand and Playback

Most convention content will be available through October 16, 2023, for Premium Leader Virtual and Ultimate In-Person Experience ticket holders.

Customer Virtual tickets only include on-demand access for Day 1 General Session for the same time through October 16, 2023.

Frequently Asked Questions

Will there be a gift for Leader Premium Virtual and Customer Virtual ticket holders?
There won’t be a virtual gift this year. Join us in person to receive the registration gift: backpack, notebook, and pen.

How many Ultimate In-Person Experience tickets can I buy?
You can buy one in-person ticket per RainFocus account. A unique email address is required to create a RainFocus account.


Convention Kits

Convention kits will be available for purchase following the close of the first General Session on September 14. Convention kits will be available online and in person.

Those attending convention in person can buy up to two kits in person and two online. Virtual attendees can buy up to two kits online. Convention kit purchases are limited by doTERRA account and not by attendee.

Each in-person convention kit purchase will include an exclusive 10 mL essential oil blend: Becoming.


ADA and Language Translation

ADA

During registration, you’ll have a chance to let us know about any ADA needs.

ADA-designated entrances will be provided. Entrances will open approximately 10 minutes before doors open to each General Session. ADA seating will be marked and available for you and one guest. You may not receive the same reserved seat for each General Session, so don’t leave belongings at the seats.

If you have any questions or concerns about your convention experience, reach out to convention@doterra.com prior to the event.


Can I rent a mobility device (wheelchair, scooter, walkers, etc.) during the week of convention?
Yes, you can rent those through Red Rock Medical Supply by calling 801-886-9700.

Translation

Each General Session will be translated into the following languages:

  • American Sign Language
  • Closed Captioning
  • Chinese
  • French
  • Spanish
  • Japanese*
  • Portuguese*

Virtual viewers will receive the same translation options.
*If the minimum threshold is met, these languages will be provided.


doTERRA Healing Hands Foundation®

Registration Donation

During registration, you have the opportunity to add a $10 or more donation to the doTERRA Healing Hands Foundation.

Help empower people and communities worldwide to be healthy, safe, and self-reliant by donating. All ticket holders are invited to donate to this cause.

See solicitation disclaimers (Donation Disclosure | doTERRA Healing Hands).

Move for a Cause

The Move for a Cause add-on to your convention ticket will admit you to a group fitness morning activity on Friday, September 15, at 6:30 a.m. The proceeds will go to the doTERRA Healing Hands Foundation convention cause. More details coming soon!

During registration, you’ll select the group fitness activity you’d like to participate in:

  • Tae Bo with Billy Blanks
  • Yoga with Jennifer Pansa Rohr

Campus Tours

Registration

As of July 6, 2023, campus tour bus transportation tickets are sold out! If you need help modifying your registration, reach out to convention@doterra.com or call Member Services. This year, the tour includes an essential oil gift!

Time Selection

If you purchase a campus tour ticket during registration, you’ll be contacted to select a time before August 1, 2023. The time you choose is your scheduled departure time. If you haven’t selected a time by September 1, one will be selected for you, and you’ll be notified.

Arrivals and Departures

Arrive at the pick-up station at least five minutes prior to your departure time. You’re welcome to return to the event on any bus coming back. The last bus will leave doTERRA campus at 5 p.m. MT.

Translation

This is a self-guided tour, and no translation will be provided. Use the available QR codes for a translated version of the campus tour brochure.

Waitlist

Campus tour bus transportation tickets are currently sold out, but you can be put on a waitlist. If you already have an in-person ticket, simply log into your RainFocus account. In the “Event Details” section, click “Add On.” At checkout, you’ll see the option to be added to the waitlist.

If a campus tour ticket becomes available, you’ll be notified via email and have 72 hours to complete your purchase and secure your spot.


Hotels

Policies

Hotel and flight accommodations aren’t included in the price of your convention ticket. All accommodations are your responsibility.

Likewise, any travel cancellation fees aren’t the responsibility of doTERRA.

Orchid Rooming

If you booked your room through Orchid—our official partner for the event—you can make any changes by clicking here.

You can only book one room per name. Any additional rooms booked under the same name will be canceled immediately without warning.

We require that you abide by the occupancy allotment per room. Over-occupying the room won’t be allowed. If you’re caught violating these rules, you’ll be liable for additional fees imposed by the hotel.

Cancellation Policy

Below is the general hotel cancellation policy. Cancellation policies may differ by hotel, so verify your specific hotel’s policy on your reservation acknowledgment.

  • Cancellations received between July 1 and August 21, 2023, will be charged one night’s room and tax.
  • Cancellations received on or after August 22, 2023, will be charged two nights’ room and tax.

Credit card information on file will be billed the applicable cancellation fees. No exceptions or refunds will be granted.

If you have any questions about your booking, reach out to doTERRA@orchid.events.


Frequently Asked Questions

How many rooms can I book?
doTERRA has negotiated a limited number of discounted hotel rates. Hotel rooms fill quickly and are available on a first-come, first-served basis. Therefore, attendees are only allowed to reserve up to one room under their name. Any additional rooms booked under the same name will be canceled immediately without warning.

When will my credit card be charged?
Your hotel will charge a nonrefundable deposit (two nights’ room and tax) on or after August 22.

What should I do if I need to make changes to my reservation?
If you need to make changes, reach out to Orchid Events directly by calling them at +1 (866) 748-9563 or emailing them at doterra@orchid.events. You can also access your reservation here and then select “Manage Existing Reservation.” Be sure to have your acknowledgement number ready.

What happens if I don’t arrive on my scheduled check-in date?
If you don’t arrive on your scheduled check-in date, the hotel will cancel your entire reservation.

Is it better to call or book online?
Book online. The website is faster and more accurately reflects inventory than the Call Center.

What should I do if I see the “Waiting Room” screen?
If you see the “Waiting Room” screen, don’t panic. This feature has been added to help steady traffic flow into the website and maximize its speed. Don’t refresh your screen or hit the back button.

I’m not sure if I’ll be in Salt Lake City on Saturday or Sunday. Should I still book a room just in case?
Don’t book a Saturday or Sunday room unless you’re certain you’ll need it. There are fewer rooms on these nights, so there’s a chance you’d be waitlisted. You can always contact Orchid Events later to add Saturday or Sunday when your plans solidify.

Can I add guests to my reservation later?
Yes. In fact, we recommend selecting “one guest” when you see the “Make a Reservation” screen to speed up the reservation process, then add other guests to the reservation later.

How can I contact Orchid Events with questions?
Reach out to Orchid Events at doterra@orchid.events or call +1 (866) 748-9563.

Can I book in the doTERRA room block by calling hotels directly?
No. Reservations for the hotel block will only be accepted online via Orchid Events. Please don’t contact any of the hotels directly.

Are there options in Salt Lake City for Rosh Hashanah?
We’re excited to welcome you to Becoming | doTERRA Connection 2023. We recognize this year’s event occurs during a sacred time for attendees who practice Judaism. We actively try to avoid conflicts with cultural or religious celebrations, but many factors are weighed, and we don’t always get it right. We apologize for this misstep and commit to taking these kinds of important occasions into consideration for future events.

As convention coincides with Rosh Hashanah, we’re partnering with Congregation Kol Ami in Salt Lake City so our Jewish attendees have the opportunity to worship during the High Holiday. Congregation Kol Ami has reciprocity agreements with members in good standing with a Reform or Conservative synagogue. To request tickets, have your home synagogue email officemanager@conkolami.org with the following information:

  • Name of home synagogue
  • Congregants’ full names
  • Number of tickets needed
  • Date tickets are needed
  • Confirmation the members are in good standing with their home synagogue

If you aren’t a member of a Reform or Conservative synagogue, guest tickets for services are still available at www.conkolami.org/highholidays-tickets. When completing the required form for guest tickets, please note that you are with doTERRA in the “Additional Comments” section.

When you register on the website, enter the code DOTERRA5784 in the discount code text box. That should bring the total amount due for them to zero dollars. doTERRA will cover charges for Wellness Advocates who choose to attend.

All tickets to Congregation Kol Ami worship services must be requested or purchased by Wednesday, September 13, at 12:00 p.m. MT. Walk-ins won’t be accepted.

We hope this opportunity gives attendees confidence in the doTERRA commitment to all Wellness Advocates, customers, and sharers.


Guest Experience

Event Entry

Entry is permitted to all convention events with the event lanyard, which will be provided at registration. Please keep the lanyard with you at all times!

What’s Included in the doTERRA Experience?

  • Marketplace: Check out exclusive doTERRA-branded merch and accessories.
  • Product Store: Purchase or pick up convention kits.
  • Product Showcase: Enjoy tried-and-true doTERRA hero products, find out more about Co-Impact Sourcing® efforts, and experience the newly launched convention products.
  • Leadership Showcase: Learn more about the departments and programs available to help you take your business to the next level.

Recognition Gala and Concert

Recognition Gala

The gala will be held in the Delta Center (formerly known as the Vivint Arena) again this year. The dress code for those being recognized is black tie.

Is there a ticket option to just attend the Recognition Gala and concert?
Access to the gala and concert is included with the Ultimate In-Person Experience ticket. There’s no option to purchase just a gala ticket.

Convention Qualifications

Qualification for Seating, Recognition Gifts, and Early-Access Benefits:
Silver–Platinum: Achieve rank one time from August 2022–July 2023
Diamond & Above: Achieve rank two times from August 2022–July 2023

Qualification for Onstage Recognition for New Rank Advancements:
Silver–Platinum: Achieve new rank one time from August 2022–July 2023
Diamond & Above: Achieve new rank two times from August 2022–July 2023

Things to keep in mind:

  • Ranks will not be printed on convention name badges.
  • Wearing your rank ribbon is completely optional! We'll' have plenty of other ribbons for you to wear and celebrate.
  • Rank qualifications will only apply to onstage recognition, seating, recognition gifts, and early access benefits.
  • Those who meet the specified qualifications will be contacted with further information and access details closer to convention.

VIP Marketplace Access

Get a chance to beat the crowds and see what we have in store for you! Early access to the Marketplace will be available on Wednesday, September 13.

See below to check out what time you can get your early access!

Diamonds & Above + All Market Founders: 9:00 a.m.–11:00 a.m.
Silver & Above: 11:00 a.m.–2:00 p.m.

Recognition Photo Booth Experience

This year at convention, we’ll have a Recognition Photo Booth experience for all attendees to enjoy! This booth will be part of the Leadership Experience in the first hall of the Salt Palace Convention Center. Come make memories and enjoy the variety of photo backdrops and props we’ll have available for you and your team!

The Recognition Photo Booth will be open at the following times (MT) each day.

Wednesday, September 13, 9:00 a.m.–7:00 p.m.
Thursday, September 14, 12:00–6:00 p.m.
Friday, September 15, 12:00–6:00 p.m.
Saturday, September 16, 12:00–2:00 p.m.


Event Policies

COVID-19 Requirements and Guidelines

At this time, there are no COVID-19 requirements for the state of Utah, Salt Palace Convention Center, or Delta Center.

Be aware of ticket cancellation deadlines, housing cancellation fees, and any policies surrounding your personal travel—including airline tickets—before you make reservations. If you feel you’ll need flexibility to best fit your situation, we strongly encourage you to purchase travel insurance when planning your trip.

International Attendees

All are welcome to attend doTERRRA Connection 2023 | Becoming in person. Both in-person and virtual translations will include Spanish, Chinese, French, English, American Sign Language, and closed captioning.

If we reach a minimum threshold of registrants, we’ll add Japanese and Portuguese.

Children

Children under the age of 14 won’t be permitted unless express written consent is given by doTERRA. If consent is given, a separate ticket for the child will need to be purchased. The only exception is nursing babies.

A mother’s room will be provided to tend to children while General Sessions are in progress. A live feed of the session will be broadcast in the room.

Travel Accommodations

Hotel and flight accommodations aren’t included in the price of your convention ticket. All accommodations are your responsibility.

Likewise, any travel cancellation fees aren’t the responsibility of doTERRA. We highly encourage you and your team to buy travel insurance in the event you need to change travel plans.

Security Measures in the Delta Center

To expedite entry and reduce screening touchpoints, we recommend bringing little with you into the arena.

You’re permitted to bring a small bag or your convention backpack. Every bag, however, will be screened by hand, so the less you bring, the faster the lines into the venue will go.

We’re committed to creating a safe, respectful and efficient experience. The following items are prohibited at all events*:

  • Aerosol cans
  • Audio and visual recording devices (for example, GoPros, Google Glass, Spectacles)
  • Beach balls, frisbees, or other projectiles
  • Coolers or bottles (cans or glass)
  • Drones
  • Firearms, knives, or weapons of any kind
  • Fireworks
  • Flasks
  • Flashlights
  • Illegal substances
  • Large banners or flags
  • Laser pointers
  • Mace or pepper spray
  • Noise-making devices, including whistles or horns
  • Optical illusions intended to interfere with the eye’s perception of depth or distance
  • Professional or commercial cameras with interchangeable or detachable lenses
  • Signs with obscene or offensive language or pictures larger than 11x17 inches in size
  • Outside food and beverages
    • A small personal snack will be allowed—no excessive food
    • Empty water bottles only
  • Sticks, poles, pipes, selfie sticks, bats, clubs, or umbrellas
  • Strollers
    • Strollers must be screened and checked inside the building entrance—no strollers in the arena bowl
  • Tripods or monopods

*This isn't an exhaustive list.

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