Origin: a Latin derivative
meaning "Gift of the Earth."
With the recent COVID-19 restrictions implemented in Western Australia, orders placed via our Perth warehouse may experience shipping delays. The warehouse will remain open and will continue to pack orders daily during this period, however Australia Post may experience increased shopping volumes.
We can confirm our Melbourne and New Zealand Warehouses are not experiencing any back log issues with orders, whilst still practicing social distancing we are accepting and packing orders in an efficient capacity and Australia Post/ New Zealand Post are collecting them daily.
For more information visit: Aus Post
Please know our friendly Member Services team are available, if you would like to ensure your order has been packed and shipped from our warehouse please contact them directly and they can investigate.
Member Services
AU Phone: (02) 8015 5080
Email: australia@doterra.com
We understand that many of you love our products and are passionate about having them in your homes and we thank you for your ongoing support.
Unfortunately due to COVID-19, our normal delivery timelines are experiencing some delays.
Aus Post has communicated today that they have put a suspension on the Express Post Guarantee. Due to this we will be no longer be offering an Express Post service until further notice.
Aus Post (as per their website) have advised that they are experiencing delivery delays due to:
These factors are resulting in:
Please know our friendly Member Services team are available, if you would like to ensure your order has been packed and shipped from our warehouse please contact them directly and they can investigate.
We thank you for your ongoing support, our warehouse, doTERRA staff and AUS/NZ Post are working tirelessly under difficult circumstances, so we ask everyone to be kind and treat people with courtesy and respect as we endeavour this challenging time.
In light of the ever-evolving Coronavirus (COVID-19) outbreak, we’ve been closely monitoring this in real-time based on the advice of the World Health Organisation and Australia’s Chief Medical Officer and reviewing our approach regularly.
With this in mind, we have implemented some further precautionary measures, these include;
It goes without saying that we remain absolutely committed to doing everything we can to put the health and safety of our doTERRA community first. As always, if you have any questions or concerns, please feel free to reach out to our Member Services team.