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Business Updates

Delivery Updates

Please take a minute to hear from Luke Goss, our General Manager here at doTERRA AUNZ as he shares some not-so-inspiring news about the issues currently facing our global supply chains. Be patient and plan ahead – very good advice Luke!!

The COVID-19 pandemic has had a huge impact on logistics both domestically and internationally. We are now bracing for unprecedented delays in both shipments and deliveries.

In an effort to keep our community updated, we have included below, some of the issues that have come to our attention. Due to the extent of this problem, we expect ongoing disruption to your deliveries and anticipate delays will not be resolved in the short term. 

For this reason, we are currently investigating how to better supply you with updates and access to the information you’ll need to keep yourself and your communities informed over the coming months. 

22 OCTOBER
2022

LOGISTICS UPDATE

New South Wales flood impacts

NSW New England postcodes affected

  • 2836 Mungindi
  • 2388 Pilliga, Wee Waa
  • 2387 Rowena
  • 2386 Burren Junction
  • 2382 Boggabri
  • 2410 Yetman
  • 2409 Boggabilla
  • 2411 Croppa Creek

NSW Territory West postcodes are affected

  • 2850 Mudgee
  • 2877 Condoblin
  • 2831 Quandone, Carinda
  • 2830 Dubbo
  • 2824 Warren
  • 2852 Walgett
  • 2833 Collarenabri
  • 2850 Mudgee
  • 2840 Bourke
  • 2839 Brewarrina

Victoria flood impacts

Regional Update:
Benalla will have limited delivery and collection services only where safe to do so.
Shepparton will be delivering today where possible and will update what areas can be serviced.
Please note that the area is expecting more rain in the coming days so the situation is being monitored and updates will continue.

Airport West DC Major Maribyrnong 3032 flooded areas, will attempt full delivery today. 3032
Shepparton and Surronds Major Limited capacity in Shepparton to deliver today. I Mooroopna at 75% capacity for rounds. Kyabram at 100% and will start delivering all rounds today. Attempting to clear backlog. 3612 3610 3616 3623 3624 3618 3621 3646 3631 3630
Bendigo and Surrounds Major Nil delivery due to flooding or roads being damaged or closed to Kerang 3579. Diversions being put in place. 3525 3531 3530 3529 3527 3537 3575 3573 3570 3571 2732 3566 3567 3561
Symour and Surrounds Major Mail for Mooroopna 3629 on hold at Shepparton DC. Backlog being cleared today for Merrigum 3618, Stanhope 3623, Murchison 3610, Girgarre 3624 3629 3616 3618 3623 3612 3610 3624 3620 3621
Echuca Major Capacity to accept product today. Transport advised to resume normal despatches/services. 3564

South Australia flood impacts

Leigh Creek, Woomera, Roxby Downs and Andamooka did not receive today’s mail due to major flooding in the Mid North region.

5 JULY
2022

WILL CALL UPDATE

We invite you with open arms to come and explore this fantastic space, designed to help you get the most out of your essential oil journey. Drop in to collect your orders, sample essential oils at the dabble bar or speak to us in person about what’s new and exciting at dōTERRA.

Location  Ground Floor, 350 Wellington Road, Mulgrave, VIC 3170.

Open Monday to Friday (excluding Public Holidays) 9am till 5pm.

5 JULY
2022

LOGISTICS UPDATE

Heavy rain and flooding are disrupting services in impacted areas of New South Wales. Major impacts around the river catchments of Nepean, Windsor and Richmond are affected with all bridges closed and approximately 50 local road closures.

  • Bowral Delivery Centre is closed and Nepean Delivery Facility is under evacuation warnings.
  • Approximately 70,000 delivery points will be impacted.
  • Australia Post transport and deliveries teams are continually assessing flood impacts and will make every effort to deliver and collect where it is safe to do so.
  • Australia Post will continue to provide updates on impacts and management as they work through the situation over the coming days.
  • The safety of Australia Post personal and customers remains the highest priority.

Impacted Postcodes

Local road closures, safety measures and access issues are also affecting deliveries in flood-affected areas with limited delivery to the following postcodes:

  • Nepean - 2745, 2750, 2753, 2759 – 2761, 2766, 2770, 2773 – 2774, 2776 – 2777
  • Wisemans Ferry - 2775
  • Kingswood - 2747 – 2749
  • Areas in Windsor / Richmond / Kurrajong / Kurmond / Grossvale/ Wilberforce/Clarendon / Freemans Reach / Pitt Town / Wallacia / McGrath’s Hill / Glossodia/Bidwell /Warragamba - 2745 - 2770
  • Katoomba - 2778 – 2786
  • Moorebank & Liverpool - 2170
  • Camden - 2570
  • Menangle & Menangle Park - 2563, 2568
  • Part of Wollombi - 2325
  • Part of Lithgow - Roadside delivery for 2790
  • Part of Bathurst - Roadside delivery for 2795
  • Part of Parkes - Roadside for 2873 & 2875

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