A. No Requirement to Purchase Products. A Person is not required to purchase any product in order to become or continue as a dōTERRA Wellness Advocate or Customer.
B. Authorization to Resell dōTERRA Products. Only Wellness Advocates may purchase dōTERRA products for resale.
C. Purchasing Product Solely to Qualify for Bonuses is Prohibited. The dōTERRA opportunity is built on retail sales to the ultimate consumer. The Company encourages Wellness Advocates to only purchase inventory that the Wellness Advocate and the Wellness Advocate’s family will personally consume, use as a sales tool, or resell to others for their ultimate consumption. Purchasing product solely for the purpose of collecting Bonuses is prohibited. Wellness Advocates are not allowed to purchase inventory in an amount which unreasonably exceeds that which can be expected to be resold, used as a sales tool, or consumed within a reasonable period of time. The Company retains the right to limit the amount of purchases the Wellness Advocate may make if, in its sole judgment, it believes those purchases are being made primarily for qualification purposes instead of for consumption or resale. In addition, the Company reserves the right to recover Bonuses paid if it is discovered by the Company that the Bonuses have been generated on what the Company deems to be sales in breach of the Contract.
D. Credit Card Use. Wellness Advocates are strongly discouraged from using their own credit cards to purchase products for another Wellness Advocate or for a Customer. Wellness Advocates are prohibited from using their own credit cards to purchase products for another Wellness Advocate or for a Customer who has been enrolled with the Company for less than 30 days. Wellness Advocates may not place a product order using someone else’s credit card without the credit card owner’s written permission. In those rare circumstances where it is necessary to purchase product for another Wellness Advocate or Customer, the Company must receive written permission from the Wellness Advocate or Customer for whom the product order is being placed. Failure to produce such permission upon request of the Company may result in cancellation of the sale, forfeiture of Bonuses resulting from the sale, and other disciplinary action as outlined in Section 19.
E. Repackaging Prohibited. Wellness Advocates may not print their own labels for or repackage dōTERRA products. Products are to be sold in their original packaging only. For instance, Wellness Advocates may not resell individual parts of a kit separately from the original kit packaging unless the Company has established a wholesale price for the individual part. Similarly, Wellness Advocates may not advertise the use of dōTERRA oils as ingredients for non-dōTERRA products, such as components of a separate product or ingredients in food recipes, without the written consent of the Company. The use of the dōTERRA name by a Wellness Advocate is governed by Section 12 of this Policy Manual.
F. Dishonoured Payment Fees. Wellness Advocates are responsible to reimburse the Company for the cost of representing cheques or otherwise obtaining payments from Wellness Advocates that are returned to the Company for insufficient funds.
G. Will Call Orders.The Company will have the option of shipping a placed order to a Wellness Advocate if an order has not been picked up at Will Call within 20 days of placement of an order. The Company will assess the costs of such shipment to the Wellness Advocate as if the order had been originally placed as an order to be shipped. The pickup period varies by Local Market. Please consult the Will Call Center in the Local Market from which the product was ordered.