How can we help?

Contact Us

Customer Service

+27 10 500 2462

Email

southafrica@doterra.com

Hours

Monday – Friday 9:00 AM – 5:00 PM

 

dōTERRA South Africa

Eagle Canyon Office Park
Units 1 & 2 Frederick Avenue
Randpark Ridge, Randburg, 2154
South Africa

Global Headquarters

doTERRA International LLC.
389 South 1300 West
Pleasant Grove, UT 846062
United States of America

The Product Center

How to place/pick up your order

  1. When placing your order online, be sure to choose Product Center on the shipping options.
  2. Once your order is paid for, it will be ready for pick up!
  3. Head to our product center to pick up your order, be sure to bring photo ID.

Bulk Order Process

Email zaorderpickup@doterra.com and attach the bulk order request form with "Bulk Order" in the subject line. If you place an order before 12:00 PM Monday-Thursday your order will be ready the following business day. If you place it after 12:00 PM Monday-Thursday, you can pick it up two business days after it is placed.

Product Center FAQ

Who can pick up orders at the Product Center?
  • The account holder (Wellness Advocates, and Wholesale Customers), friends, family, and uplines can pick up orders at the Product Center for anyone as long as they have photo ID.
How long do I have to pick up my order?
  • You have 21 days from when the order was placed. After 21 days, we will be contacting you to notify you that your order has been shipped to you.
How can I pay for my order?
  • Only credit/debit card payments will be accepted at this time. Cash will not be accepted.
Can I place or change my order at the product center?
  • Orders should be created and paid for online prior to arriving at the Product Center. Members should have Member Services assist with adding new credit cards, creating/changing orders, and facilitating returns.
What if I need to return some product?
  • This process will not change. Please address all returns to our warehouse.
What if I receive damaged product or something is missing in my order?
  • Contact customer service and they will be able to assist with your items.
What is a bulk order?
  • Bulk orders refer to when 7 or more orders are picked up at a time.
Do you accept walk-in bulk order collection services?
  • Yes, but on a case-by-case basis for urgent orders. If possible, please email us ahead of time with your bulk order pickup request. If we are experiencing exceptionally high traffic, we may not be able to accommodate the bulk order pickup request in the same day.
What should I do if I encounter a problem in my bulk order that I have picked up?
  • Any problems with bulk orders can be addressed through Customer Services at +27 10 500 2462.
If I have a question about the bulk order process, who should I contact?

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