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Section 7: Retail Sales Obligations and Limitations

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    1. Duty to Provide Sales Receipts. Wellness Advocates must provide the customer with two copies of a completed retail sales receipt at the time of the sale. All blanks in the section referring to the three-day Refund Policy on the back of the receipt must be completed.
      1. The front of the retail sales receipt should be completed and include the items ordered, the amount of sale, and the customer’s name, address, and telephone number.
      2. The back of the retail sales receipt should be completed to include the date of the sale, the date of the third business day after sale, the name of the Wellness Advocate, business address, and business telephone number.
      3. The first copy is the customer’s receipt of the purchase. The customer should sign and date the back of the second copy and return it to the Wellness Advocate if a refund is requested. The third copy is the Wellness Advocate’s receipt of the purchase. If the customer prefers, a Wellness Advocate may, at his or her discretion, make a product exchange instead of a refund.
      4. Wellness Advocates should keep copies of all retail sales receipts on file for at least six years. The amount of sales tax collected must be recorded on the retail sales receipt form
    2. Accurate and Complete Information. The Wellness Advocate shall provide accurate and complete explanation and demonstrations of dōTERRA products, prices, credit terms, terms of payment, return policies, terms of guarantee, etc.
    3. Imparting Essential Information. The Wellness Advocate shall provide the below information to the consumers at the time of sale, namely:
      1. Name, address, Wellness Advocate number, company issued identity proof and telephone number of the Advocate and similar details of the company.
      2. A description of the dōTERRA products to be sold;
      3. Intimate to the consumer about the return policy of the company in detail before the transaction;
      4. Issue an invoice for every sale bearing the order date, the total amount to be paid by the consumer along with;
      5. Time and place for inspection of the sample and delivery of goods;
      6. Information of his/her rights to cancel the order and/or return the product in saleable condition and avail full refund on sum paid;
      7. Details regarding the complaint redressal mechanism of the company.
    4. Maintenance of Accounts. The Wellness Advocate shall keep and maintain a proper book of accounts stating the details of the dōTERRA products, price, tax and the quantity and such other details in respect of the goods sold by him/her, in such form as per applicable by law and shall be responsible to comply with all the local, state and national laws and shall be liable to pay all the local, state and national taxes and fees.
    5. A Wellness Advocate shall not:
      1. Use misleading, deceptive and/or unfair trade practices in conducting his/her dōTERRA business;
      2. Use misleading, false, deceptive, and/or unfair recruiting practices, including misrepresentation of actual or potential sales or earnings and advantages of direct selling to any prospective Wellness Advocate or customer while interacting with them;
      3. Make any factual representation to a prospective Wellness Advocate that cannot be verified or make any promise that cannot be fulfilled;
      4. Present any advantages of dōTERRA business opportunity to any prospective Wellness Advocate in a false and/or a deceptive manner;
      5. Knowingly make, omit, engage or cause or permit to be made, any representation relating to the dōTERRA business operation, including remuneration system and contract between the company and the Wellness Advocate or the dōTERRA products being sold by such Wellness Advocate which is false and/or misleading;
      6. Induce or Force prospective or existing Wellness Advocate to purchase any literature or training materials or sales demonstration products.

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