Origin: a Latin derivative
meaning "Gift of the Earth."
A. Compliance with Consumer Protection Laws. Wellness Advocates are required to comply with all applicable Philippine laws, rules, and regulations on retail sales and consumer protection, including, but not limited to, those relating to product refunds and exchanges.
B. Duty to Provide Sales Receipts. Wellness Advocates must provide the customer with two copies of a completed retail sales receipt at the time of the sale in accordance with this Policy Manual and applicable laws and regulations. All blanks in the retail sales receipt must be completed.
1. The front of the retail sales receipt should be completed and include the items ordered, the amount of sale, and the customer’s name, address, and telephone number.
2. The back of the retail sales receipt should be completed to include the date of the sale, the date of the third business day after sale, the name of the Wellness Advocate, business address, and business telephone number.
3. The first copy is the customer’s receipt of the purchase. The customer should sign and date the back of the second copy and return it to the Wellness Advocate if a refund is requested. The third copy is the Wellness Advocate’s receipt of the purchase. If the customer prefers, a Wellness Advocate may, at his or her discretion, make a product exchange instead of a refund.
4. Wellness Advocates should keep copies of all retail sales receipts on file for at least ten years. The amount of sales tax collected must be recorded on the retail sales receipt form.