Viaje de Incentivo 2020 - Preguntas Frecuentes

• To learn how to qualify and earn points, please visit the ELIGIBILITY page of this site.

• Incentive Trip qualifications run from March 1, 2019–August 31, 2019.

• The Big Island of Hawaii
• Winners and trip participants will be in two hotels: the Hilton Waikoloa Village and the Waikoloa Beach Marriott Resort & Spa. Breakfast will be served at both hotels to all members of the Incentive Trip. All the group dinners will take place at the Hilton Waikoloa Village. Activities for the entire group will be coordinated between both resorts.

• The trip will take place Monday, January 20–Friday, January 24, 2020 (4 nights/5 days).

• Please see the PRIZES tab for details.

• Yes, purchase options are available for additional guests, information will be available as the trip nears.

• Our executive team will be joining the trip to Hawaii. You may have the opportunity to spend time with these members of the executive team during the various group meal functions, the voluntourism day, fireside chats, and other activities.

• Standings will be updated once a week beginning April 1, 2019.

• No rank advancement points will be awarded for this year's incentive trip.

• If you are a resident of the United States, you will not need a passport, simply government-issued ID.
• If you are a resident of Canada, you will need a passport for this trip. Please check all guidelines before travel https://travel.gc.ca. 
• For all other countries, please check your country’s guidelines.

• No, this trip is only open to the U.S. and Canada Market.

• Winners will be announced in October 2019.

• Shortly after the winners are announced, you will receive an email with a link to a registration website. Please complete all the information in a very timely manner; you will be given a deadline. It’s important that you complete your registration on time.
• No changes to registration can be made after November 15, 2019 at 12:00 pm MDT.

• Transportation to/from the Kona International Airport and the Waikoloa Beach Resort area will be provided on the established arrival (January 20) and departure (January 24) days only. Should you choose to arrive or depart on different days you will be responsible for your own transportation arrangements.

• No attendees will be permitted into the doTERRA private events if they are booked direct with the hotel. Only those who purchase their trip through doTERRA will be invited.

• Prizes may be gifted or sold to whomever the winner chooses. Winners are responsible for the handling of the sell or gift of the trip and must notify doTERRA (events@doterra.com) prior to the deadlines. Prizes cannot be redeemed for cash or points. Awards must be gifted or sold by October 31, 2019 by 12:00 pm MDT (no exceptions will be made).
• If you cannot attend the trip, and choose not to sell or gift your prize, please also notify doTERRA (events@doterra.com) prior to by October 31, 2019 by 12:00 pm MDT. 

• Yes, purchase options will be available for buy-ins, and information will be available as the trip nears.
• All buy-ins must be registered by November 15, 2019 by 12:00 pm MDT.

• Recommended international check-in time is at least three hours prior to departure (depending on Homeland Security threat level). Please call the airline or access the airline's Internet site to check for schedule changes/flight delays and reconfirm recommended check-in time prior to leaving for the airport.

• Pack light, comfortable clothing, including walking shorts, light trousers, short-sleeved shirts, and dresses. Make sure to pack comfortable sandals or shoes, and don't forget a swimsuit, sunglasses and sunscreen. Bring layers such as a sweater or wrap, for cooler evenings.

• Most carriers now charge a fee for checked luggage. In general you will be allowed up to two (2) checked bags for a fee, and one (1) carry-on bag free of charge that must fit in the overhead bin or under the seat in front of you. Please check with your airline to confirm the current luggage limitations and any applicable fees. As a reminder, please do not pack your valuables or things you will need within the next 24 hours in your checked luggage. These include (but are not limited to) your passport, credit cards/cash, laptop, camera, cell phone, jewelry, glasses, contact lenses and solution (note size limits), and medication. Please be sure your bags are checked through to your final destination, Kona International Airport.

• For an up-to-date list of items banned from carry-on luggage and items that you can carry on, please visit: http://ww.tsa.gov/.

• The Transportation Security Administration (TSA) may need to open your checked bags in order to perform a random security screening. If your bags are locked, TSA will break the locks during the screening process and does not assume liability for any damage this may cause. TSA-recognized locks, which can be opened by TSA using tools provided by luggage-industry members, help prevent the need to break locks. However, TSA-recognized locks are still occasionally broken during the screening process. If you want to guarantee that your checked bags are not forced open, leave them unlocked, but make sure you carry all documentation and valuables with you.

• Expect highs up to 82°F during the day, and lows around 62°F in the evening.

• The Big Island is on Hawaii-Aleutian Standard Time (GMT - 10:00).

• Standard voltage is 110 volts in the United States.

• Hawaii has long prided itself on the taste of its tap water, which is filtered naturally through porous volcanic rock. Not only is Hawaiian tap water safe to drink, but it lacks the chlorine taste present in many areas of the United States.

• Although tourist areas are generally safe, visitors should always stay alert, even in laidback Hawaii. Generally speaking, you can feel safe in areas where there are many people and lots of open establishments. 
• If you get a car, park in well-lit and well-traveled areas, if possible. Never leave any packages or valuables visible in the car.
• Please do not leave cash, jewelry, credit cards, or other valuables unattended in your hotel room or on the beach. The hotel has safe deposit facilities for your valuables. Be particularly careful with cameras, purses and wallets.
• Use the same common sense traveling that you would at home. 
• Most of Hawaii's beaches look inviting, but swimming in the ocean is unlike swimming in a pool and especially in Hawaii, powerful shorebreaks, high surf, strong currents and rip tides are common. The ocean may look calm, but currents, unlike high surf, are difficult to spot. Please be cautious when entering the ocean at any time.
• To ensure your safety in the water and on the beach follow these guidelines:

                           1. Choose a beach with a lifeguard

                           2. Pay attention to beach warning signs

                           3. Don't swim at remote beaches

                           4. Never turn your back to the ocean

                           5. If in doubt, don't go out

• All personal travel expenses, such as activities you book on your own, phone calls, and dry-cleaning/laundry services, are your responsibility and must be paid for upon check-out.
• You will also be responsible for lunches each day and dinners on the nights where we are not holding a dinner function. 

• For your convenience, a leave-behind card with your hotel's contact information will be included with your documents.