What if I return the Lifelong Vitality Pack, Vegan Lifelong Vitality, Daily Nutrient Pack or discounted supplements?
When returning the Lifelong Vitality Pack, Vegan Lifelong Vitality Pack, Daily Nutrient Pack, or discounted supplements, you have a few options:
If you only want to return the Lifelong Vitality Pack, Vegan Lifelong Vitality Pack, or Daily Nutrient Pack, we would deduct the full price of any discounted supplements that you keep from your refund or charge the difference. This is because you are returning the kit that qualified you for the discount.
If you want to return one of the discounted supplements for an exchange or refund, you must return everything including the LLV, vLLV or DNP. When discounted items are purchased with the LLV, vLLV or DNP, it is considered a kit and must be returned as a whole.
If you want to send everything back including the discounted supplements, you would receive a refund in according to the dōTERRA Return Policy.