Return & Exchange Policy


Products returned for a refund will be processed according to the doTERRA Returns Policy. For the full return policy, please click here.

doTERRA Return Policy 

Product Opened? Returned within 30 days of purchase Returned within 90 days of purchase Returned within 1 year of purchase

Yes

100% Product Credit or 90% Refund

Non-Refundable

Non-Refundable

No

100% Product Credit or 100% Refund

100% Product Credit or 90% Refund

 90% Product Credit or 90% Refund

Product Credit is money being refunded back in account credit that can be used on a future order. Also referred to as Store Credit or AR.

 

 To return product for a refund or exchange, please refer to the following procedures: 

  • Contact Member Services via phone, email, or chat to receive approval
    • Phone: 1-800-411-8151
    • Email: service@doterra.com
    • Chat: Available 8:00 am–10:00 pm Mountain time
  • List name and ID number on the outside of the return shipment
  • Include original order number or a copy of the invoice inside return shipment
  • Include a note indicating if you would like a refundproduct credit, or exchange
    • For an exchange, please also list the items you would like to exchange for
  • Return the package in a way that is able to be tracked (recommended) 
Note:
  • Products that are considered seasonal, discontinued, limited-time offers (LTO), or special promotions are not subject to the Return Policy.
  • Products purchased as part of a kit or package must be returned in its entirety.
  • Return shipping costs are covered by the member. 

Your general feedback about this page is valued and carefully considered.

If you are experiencing an issue that requires a response, please initiate a Live Chat session or call our Member Services Team at 1-800-411-8151. Thank you!

 
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