Section 7. Retail Sales Obligations and Limitations

A. Consumer Guarantees. New Zealand law requires a WA to provide refunds or replacement of products which breach the guarantees set out in the Consumer Guarantees Act 1993. The WA must comply with the Consumer Guarantees Act 1993 and inform the Company of any queries or other issues which arise with its customers in relation to the application of the Consumer Guarantees Act 1993 (and comply with any Company direction in relation to the same).

B. Duty to Provide Sales Receipts. WAs must provide the customer with two copies of a completed retail sales receipt at the time of the sale

1. The front of the retail sales receipt should be completed and include the items ordered, the amount of sale, and the customer's name, address, and telephone number.
2. The back of the retail sales receipt should be completed to include the date of the sale, the name of the WA, the address, and the telephone number.
3. The first copy is the customer's receipt of the purchase. The customer should sign and date the back of the second copy and return it to the WA if a refund is requested. The third copy is the WA’s receipt of the purchase. If the customer prefers, a WA may, at his or her discretion, make a product exchange instead of a refund.
4. WAs should keep copies of all retail sales receipts on file for at least seven years. The amount of value added or GST tax collected must also be recorded and produced upon request of the Company.