Leadership Live—FAQ



What happens to my old Leadership ticket?

If a Wellness Advocate registered for Leadership Retreat in Phoenix, Arizona, his or her ticket will automatically be converted to the Leadership Retreat Live Online Access + SWAG Box ($45 USD) ticket option. We will refund the difference between the old Leadership ticket and the new one.

Attendees who registered at the early bird rate ($79 USD) will get a refund of $34 USD, and attendees who registered at the event rate ($99 USD) will get a $54 USD refund. Refunds will take five to seven business days.

I never registered for Leadership Retreat, but I want to register now!

On Tuesday, March 31, all Silver and above accounts that weren’t previously registered for Leadership will receive an email inviting them to register for Leadership Live.

On Wednesday, April 1, all remaining Wellness Advocates will have the chance to register. 

What items come in the SWAG Box?

You will receive the following items:

  • Registration bag
  • Wristband
  • Lanyard
  • Notebook
  • Pen
  • Booklet
  • doTERRA Healing Hands Foundation Yearbook
  • doTERRA Year in Review
  • Keychain
  • Assorted flyers and stickers

When will my SWAG Box arrive?

It’s expected to take five to seven business days to arrive. We will begin shipping the swag boxes on April 3. To ensure your box arrives before the event, please update your registration information here: https://convention.doterra.com/flow/doterra/leadership2020/reg/login.

What if I have questions about my shipment?

You can call Member Services at +1 (800) 411-8151, chat in using our Live Chat feature, or reach out to your Account Manager.

When is Leadership Live?

Leadership Live will consist of four sessions on the following dates:

  • Monday, April 13, 10:00 a.m. MDT
  • Friday, April 17, 10:00 a.m. MDT
  • Monday, April 27, 6:00 MDT
  • Friday, May 1, 10:00 a.m. MDT

There will be one two-hour livestream on each date. At the conclusion of most livestreams, several other workshops will become available as on-demand content (including the recorded livestream). If someone can’t tune in at the exact time the live session airs, he or she will still be able to view it at any time after the session concludes.

How do I access and watch Leadership Live?

Accessing Leadership Live is easy: just go to leadershiplive.doterra.com and login with your doTERRA ID and password. After the Leadership Live has finished streaming, we will upload the session, along with the on-demand workshops. Attendees will be able to watch again at their own convenience. 

All Leadership Live content will be available until June 11.

When is Marketplace Leadership Live Swag available to purchase?

Starting at 10:00 a.m. MDT on April 17, the amazing Leadership Live Swag will be available online to those who purchased the Leadership Retreat Live Online Access + Swag Box ticket option. The Marketplace will be opened to all other Leadership Live participants on April 20 at 10:00 a.m. MDT.

When will the Business Basics course be available and how do I order it?

The new Business Basics course will be available on May 15 at 10:00 a.m. MDT. You can enroll in the course by going to training.doterra.com and selecting Business Basics.

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