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FAQs

Q: dōTERRA’s essential oils carry the mark CPTG Certified Pure Therapeutic Grade®. What does the mark mean?

A: Although there are good essential oils available to consumers, many products claiming to be essential oils often are not pure aromatic extracts and often contain fillers and non-aromatic compounds. Furthermore, there are no current regulatory standards for the descriptive use of the “therapeutic grade” for products labeled as essential oils. The CPTG Certified Pure Therapeutic Grade® mark represents dōTERRA’s own internal standards for sourcing and testing pure aromatic botanical extracts using independent laboratory analysis. The dōTERRA brand and registered CPTG® mark represent dōTERRA’s guarantee of pure essential oil extracts that meet high standards for both purity and material composition and for accurate product labeling.

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Q: Why do your essential oils smell so much better than other essential oils on the market that claim to be therapeutic grade?

A: Aroma is an excellent indication of true purity. A pure essential oil will elicit powerful emotional responses and will not be overbearing in any one note. Many people have described dōTERRA’s CPTG essential oils as "sweet" or "extremely pleasing fragrances". This is because when plants are grown in a region in which it is indigenous, with proper nutritive soil conditions, air quality, weather/moisture, are harvested at the right time and carefully distilled, the essential oil extract will be pure and of the highest quality, thus having a fragrance that exceeds that of oils that have been diluted or synthetically produced. Unfortunately, there are many essential oils on the market that claim to be "therapeutic grade", "pure", or "natural" that do not follow strict standards for purity and potency. The best way for a consumer to know the quality and value of any product is to experience it for themselves.

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Q: Do you grow your own plants and own your own farms?

A: We have found that a primary key to superior essential oil quality is the location in which the plant is grown. For this reason, we carefully source our essential oils from all over the world, rather than from a few locations that are not native habitats for the plants. For example, our Lavender is grown in the high altitudes of France, our Lemon comes from Italy, and our Frankincense is sourced from Oman. Because our management team is trusted and respected by global producers, we are able to secure precious crops for essential oil production from preferred suppliers.

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Q: I have been involved with another network marketing company in the past and am looking to build a relationship with a company that will be committed to the products, consumers, and consultants. How was your company founded, and how can I be sure that I can trust this company’s management?

A: The founders of dōTERRA are a group of healthcare and business professionals who came together in the spring of 2008 with a common vision of bringing together a new standard of therapeutic-grade essential oils to the world. The founders have several years’ experience in the direct-selling industry and have earned degrees from top universities. Prior to forming dōTERRA, the founders had successfully managed several large companies, which flourished under their management. They are well-respected, honest, hard-working individuals who have sacrificed much to bring this company to fruition. They are successfully achieving their dream of bringing the purest, most effective essential oils to the world. (To read dōTERRA’s Mission Statement, please click here.)

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Q: I love dōTERRA’s products, but am hesitant to become involved in direct sales. If I decide to join, are there opportunities for me to learn more about the products and to learn how to build my own business with dōTERRA?

A: dōTERRA recognizes that as essential oils are becoming more mainstream, there is a greater need for education. dōTERRA provides exceptional educational opportunities for all people interested in learning how CPTG® oils can be used as a self-care wellness alternative. These events are offered throughout the year from one of the leading essential oil experts, Dr. David K. Hill, as well as other guest presenters. In addition, we offer training workshops, webinars, and business-building tools to help you embrace the business prospect and become successful in your efforts to distribute our products through person-to-person contact and globally through personalized web shopping sites.

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Q: Are dōTERRA’s essential oils organic?

A: dōTERRA’s CPTG® essential oils exceed industry standards. Because organic certification varies from country to country, province to province, and in the US, from state to state, it is not currently possible to acquire all oils under certified organic status.  However, through the GC/MS analysis process, we are able to determine if any chemical residue exists in the essential oil, e.g., pesticides, herbicides, extenders, and solvents.  With this rigorous analysis process, we are able to ensure that all CPTG Certified Pure Therapeutic Grade® essential oils offered by dōTERRA are absolutely pure as nature intended and a step above organic.