Etimología: del latín que significa "Regalo de la Tierra."
A. Remedies for Defective Products. Singapore law requires an WA to offer to his or her retail customers the remedies of replacement, refund or reduction of retail price under the Consumer Protection (Fair Trading) Act (Cap. 52A) for products which are defective (“Lemon Law Obligations”). This means that if the retail customer requires replacement of any defective products, WAs must do so within a reasonable time. If it is impossible or disproportionate to replace the defective products, WAs should refund or reimburse the retail customer, taking into account any prior use that the customer has had of the products. WAs are encouraged to perform the Lemon Law obligations within ten days of the customer’s request.
B. Unless provided for in Section 6 of this Policy Manual, the Company has no obligation whatsoever to perform the Lemon Law Obligations on behalf of a WA to his or her retail customers, or indemnify a WA for the performance of his or her Lemon Law Obligations to his or her retail customers. Duty to Provide Sales Receipts. WAs must provide the customer with two copies of a completed retail sales receipt at the time of the sale, and complete the following information.
1. The front of the retail sales receipt should be completed and include the items ordered, the amount of sale, and the customer’s name, address, and telephone number.
2. The back of the retail sales receipt should be completed to include the date of the sale, the date of the third business day after sale, the name of the WA, business address, and business telephone number.
3. The first copy is the customer’s receipt of the purchase. The customer should sign and date the back of the second copy and return it to the WA if a product exchange is requested. The third copy is the WA’s receipt of the purchase. If it is impossible or disproportionate to replace the defective products, the WA should refund or reimburse the customer, taking into account any prior use that the customer has had of the products.
4. WAs should keep copies of all retail sales receipts on file for at least five years. The retail sales receipts should satisfy all Goods and Services Tax (“GST”) invoicing requirements provided for under the Goods and Services Tax Act (Chapter 117A of the Republic of Singapore).